Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

First class service, would recommend!!

Couldn’t rate Gateway mortgages enough. We had first class service from Lisa and George, they couldn’t have been more helpful. They gave us all the information we needed with constant updates on how our application was going and would recommend them to any of my friends and family. 5⭐️

August 31, 2022
Rated 5 out of 5 stars

Great friendly service

Great friendly service. Everyone at gateway mortgages has helped our mortgage and move to go through very easily. Would highly recommend!

August 22, 2022
Rated 5 out of 5 stars

Highly recommend!!

Thank you very much Vanessa and Karen for your assistance and help throughout the mortgage process. I have used Gateway mortgages for a number of years now they have always delivered fantastic advice and communication throughout.

August 11, 2022
Rated 5 out of 5 stars

Great service

Fast, efficient service! Karen always answered any questions I had promptly and Vanessa helped me find the best mortgage for me! I would definitely recommend and use again!

August 9, 2022
Rated 5 out of 5 stars

Superb Company

We have been working with Gateway for a number of years now. Their Customer Service is superb and they always keep you in the loop with progress. I would recommend them to anyone wishing for a quality, friendly service.

August 9, 2022
Rated 5 out of 5 stars

Cannot fault the service.

Can’t thank everyone at Gateway enough for all of the help and advice they gave us on securing our first house. Friendly and professional approach and all round nice people. Never once felt pressured into anything; very impartial and appreciated all of the options offered so that we could make our own informed decision. Have already recommended to one friend and will continue to do so. Thanks again James, Karen and all at Gateway.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Our experiences with Gateway Mortgages were really positive. Lisa, Nicky and Karen were all amazing. We brought with us a few complications but they found us a solution easily. The service was helpful, timely and friendly. 5 star service.

July 29, 2022
Rated 5 out of 5 stars

Amazing service from Gateway Mortgages

Amazing service from Gateway Mortgages. They were so helpful along the whole process. They kept in touch with me through every step and managed to find us the best deal. Quick, seamless service and I would definitely recommend. THANK YOU!

July 27, 2022
Rated 5 out of 5 stars

Webb re morg

Excellent service great people to deal with
Vanessa and Karen with our re morg
And Karen also for our wills
So friendly and helpful

July 15, 2022
Rated 5 out of 5 stars

First time buyer

Being a first time buyer I was clueless on mortgages and didn’t have a clue where to begin. I reached out to Gateway after being recommended by somebody else. They have made the journey so seemless and I will forever be grateful. Thanks to them I have now completed on my first property!!
Thank you James, Karen and Nikki for your incredible service.

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

Gateway Mortgages have helped me with…

Gateway Mortgages have helped me with my mortgages for years and without their expert knowledge I wouldn't have known what to do. They're all very friendly and personable and always very attentive. A big thank you to the whole team

June 10, 2022
Rated 5 out of 5 stars

So happy with the service I received…

So happy with the service I received from Gateway Mortgages. I recommend this company so much. Lisa has helped me throughout the process and as a first time buyer she helped me with all my questions and queries. Even whilst Lisa was away her colleague called me to advise. Everyone is so friendly and completely take away the stress of buying a home. Lisa put me at ease throughout and went above in beyond even advising me on non mortgage related queries to do with buying a house. Thank you so much

May 10, 2022
Rated 5 out of 5 stars

Absolutely Exceptional!

I could not recommend this company enough!! As a first time buyer, Ashley made the process so stress-free and always took the time to take my calls and answered absolutely any questions I had! This company truly do look after their clients and the quality of service and care is absolutely exceptional. I've spoken to several team members at Gateway and each interaction i've had has been an absolute pleasure, the team are so friendly and welcoming and they really do go above and beyond to take care of you during what can be a very stressful period! I wouldn't dream of using any other company and feel so grateful to be one of their customers.

May 6, 2022

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