Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

From the moment we went with Gateway…

From the moment we went with Gateway they were in constant communication with us, sometimes going above and beyond what we actually needed.
Advice was excellent and produced the product we were looking for, all very quickly and efficiently without paying a fortune.
Great staff, great company throughout, we simply couldn’t be happier with their service.

January 20, 2023
Rated 5 out of 5 stars

Truly Amazing.

Truly best experience. Couldn't suggest this company more. A huge thank you to especially Vanessa Orr. She truly goes above and beyond and gets the job done quickly with ease , professionalism and no stress.

We were waiting months for our mortgage to be approved with another mortgage adviser that I was forced into going with by the agent and it wasn't being approved so ended up going to Vanessa, (who I wanted to go with in the first place until the bloody agent messed us about) and she got everything done within 3 days without any issue and now we have a mortgage. So again thank you so much Vanessa for making this all happen and Karen for keeping on top on the whole process and updating us regularly.

We are truly greatful and couldn't be happier.

January 5, 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Raminta for taking the time to do such a lovely review.

Rated 5 out of 5 stars

James and Karen have been amazing

James and Karen have made the daunting prospect of purchasing our first property so much easier.
Without them and all there help and guidance throughout the process we wouldn't have been able to finally own our own home. I would highly recommend gateway mortgages and in particular James and Karen. No question or query was too much trouble for them. Would definitely use them again in the future.

December 9, 2022
Rated 5 out of 5 stars

James and his team were fantastic

James and his team were fantastic, helped me with a very stressful application and went above and beyond to ensure I was able to move. Will only be using Gateway in the future and will recommend them to everyone moving forward.

November 3, 2022
Rated 5 out of 5 stars

Super Service

Have been using Gateway mortgages for the past 12 years and have always received amazing service! Well done Natasha and your team!!

November 18, 2022
Rated 5 out of 5 stars

Brilliant service

James has made this process so easy for us!
We needed someone to help and fast and he’s been brilliant, very responsive!
Cannot fault his service highly recommend

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

We are first time buyers and the team were really friendly helping us through the process. They were always there to help with any questions (even if we thought they were silly!). Very quick response time too. Would highly recommend!

November 8, 2022
Rated 5 out of 5 stars

James and Karen have been nothing but…

James and Karen have been nothing but brilliant in their efforts and service. They’ve reassured and supported us throughout the whole process.

We now have an approval for our first home, thanks to Gateway Mortgages.

Thank youu James, thank you Karen !

November 7, 2022
Rated 5 out of 5 stars

You've done it again Gateway Mortgages! Thank you

Natasha and her team at Gateway Mortgages have been giving us the best customer services and deals for years. Even when we've been at our most vulnerable Natasha put our mind at ease and helped us through it. An amazing friendly and helpful team. Would definately recommend

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

I can highly recommend Natasha and her team. I have used Gateway Mortgages for many years and every time the service is faultless. George has been handling my application this time and has been great, providing a friendly and professional service. I have also used their Will service and Karen was really helpful. Thanks to all of you for once again providing a friendly, professional and superior service. I always feel like I’m in safe hands.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

George was so helpful throughout the whole process. Was very great at explaining things & helping us to get everything done, we started the process in June so it’s been along time to complete but he was brilliant through out.

September 16, 2022

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