Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Have used Gateway mortgages for a few…

Have used Gateway mortgages for a few years now and they are always so helpful, prompt in replying and so professional. I wouldn’t hesitate in recommending them.

November 18, 2025
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Reply from Gateway Mortgages Ltd

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Rated 5 out of 5 stars

Great company

Great company. Great communication. George is very helpful. Have recommended Gateway to all my friends and family

November 13, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent!

Knowledgeable, friendly and made things so easy. Vanessa was excellent. Highly recommended *****

October 28, 2025
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Rated 5 out of 5 stars

Highly recommend

James was brilliant! He gave us great advice, helped us save money on our monthly repayments, and made the whole process stress-free. He was patient, explained everything clearly, and really took the time to make sure we understood. Highly recommend!

October 22, 2025
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Reply from Gateway Mortgages Ltd

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Rated 5 out of 5 stars

The service has been absolutely amazing…

The service has been absolutely amazing from the start. The staff are incredibly knowledgeable, friendly, and always willing to help. We felt they genuinely care about their customers and go the extra mile to ensure everything runs smoothly. Highly recommend!

October 17, 2025
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Rated 5 out of 5 stars

If I could give 10 stars I would!!

If I could give 10 stars I would!!
James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgage process smooth and stress-free. Their knowledge, and genuine care really stood out. I always felt informed and supported at every step. I highly recommend James hardy! Absolute legend

October 16, 2025
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Reply from Gateway Mortgages Ltd

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Rated 5 out of 5 stars

Fantastic service

Gateway Mortgages have been fantastic from the start. From my initial meeting with Vanessa through to receiving advice from Karen once my Mortgage Offer was issued. First class service and I would highly recommend their services to friends and family.

October 8, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Fantastic service

I’d like to say a massive thank you to James Hardy for securing us our mortgage offer. James was incredibly patient throughout the whole process and kept us updated every step of the way. He was extremely helpful, always available when needed, and made sure we understood everything clearly.

After what was quite a long process, James delivered a positive outcome, and we couldn’t be happier, another special thanks to Karen who also kept us updated on all the little things we asked and will look forward to continuing to work with her up until our completion.

We’ll be recommending James to everyone we know who’s looking for a mortgage or even looking to remortgage Fantastic service – thank you, James!

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Was recommended Gateway by my Rental…

Was recommended Gateway by my Rental agent!
Was very impressed by the speed at which they were able to see me & how at ease I felt dealing with the broker!
There was always someone available to answer any questions I had, emails were dealt with promptly.
An excellent service, would highly recommend!

September 8, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent service

Vanessa has been excellent in walking through the whole process of purchasing my flat. She has always been available to answer any question and responds promptly. I would recommend gateway mortgage 💯.

September 2, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Brilliant throughout

Second time using Vanessa at gateway mortgages and we couldn’t fault her at all, from the word go she was on it straight away, very efficient, communication was brilliant let us know every step of our mortgage application! Will always recommend!!
Thankyou AGAIN!

August 21, 2025
Unprompted review
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Reply from Gateway Mortgages Ltd

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Rated 5 out of 5 stars

Extremely responsive

Extremely responsive. Vanessa was so patient with me and really took the time to talk me through my options. This put my mind at ease as a young first time buyer.

August 13, 2025
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Rated 5 out of 5 stars

I only have positive things to say…

I only have positive things to say about Gateway.

Firstly George was faultless when arranging our mortgage, he always went above and beyond and was also very accommodating to our schedules. Sadly our sale and purchase didn't progress however George was always there to advise and assist and it will be a pleasure to have him help us again in the future.

We have been so impressed by all the team at Gateway that now we are ready to re-market our property we will be listing our home with Gateway this time round!

August 11, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Absolutely excellent service.

Absolutely excellent service.
Very friendly staff and very efficient, I felt I could relax and know all was being taken care of.
The communication was instant and we were informed every step of the way and given the guidance we needed to ensure a smooth outcome.
I would definitely recommend Gateway Mortgages Ltd.
Thank you all of you :)

July 28, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing…

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure that I’m always offered the best advice and mortgage products based on my personal circumstances and she’s only ever one phone call or email away from being there to help with any questions I have. I honestly couldn’t recommend Vanessa and her team enough. They make the whole process feel seamless.

July 21, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

First time buyers, fantastic experience

Our experience from start to finish has been nothing but smooth and efficient. As first time buyers we were completely out of our depth but George has guided us through the entire process always very quick to answer emails and return phone calls. People describe moving as a stressful process but with George it’s been very easy and actually enjoyable. I highly recommend George and the team. Thank you so much

July 16, 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

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