Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Just want to say a massive thankyou to…

Just want to say a massive thankyou to all the team at gateway mortgages! They have all been super helpful & made this process so much smoother for us , also taking into consideration our mortgage wasn’t the most straight forward they managed to sort every single detail! In particular a massive thankyou to Ness too you were amazing! I will definitely be recommending Gateway to everyone!

Thanks again guys!

November 21, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service

1st time buyer, service provided was quick and helpful. I was kept informed along the process with questions answered promptly. Would recommend.

November 1, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Very efficient and knowledgable

Very efficient and knowledgable, updated me on every step through my application and an overall excellent customer service!

October 30, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Re-mortgage

As nerve-wracking as getting a mortgage or even re-mortgaging is, certainly in the current climate! Gateway Mortgages are always super supportive, friendly and full of knowledge to help you stay at ease and have a smooth journey to completion. George has been amazing at helping us with our re-mortgage, Thank you!

October 3, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Fantastic service

After a stressful beginning of the year being told we would have to move out of our rented house, we decided that we would look into buying our own home which is what lead us to Vanessa and Karen at gateway mortgages in Braintree. Their help and support has been beyond outstanding and they was always there to help and support us no matter how big all small the question was. They have made a stressful time a lot less stressful with the constant reassurance and their brilliant communication.
I cant thank you and recommend Vanessa Orr and Karen enough for all there hard work in getting us our mortgage.

Thank you

September 6, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

We would highly recommend gateway…

We would highly recommend gateway Mortgages. Jackie made being first time buyers a breeze. Everyone always responds quickly and efficiently. Everything was explained simply making a complicated situation easy and a smooth journey.

August 29, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Amazing again …

We have used Gateway Mortgages for a good few years now and always received excellent service, this time round we were helped by Jacqueline Mill and George Smith and yet again have been blown away with the customer service and quickness of helping us along with our re mortgage, thanks to all.
Julia and Lee

August 28, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great service and advice provided by…

Great service and advice provided by George and Natasha. They are always available to answer any questions. Have been using Gateway mortgages for many years!

August 7, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent friendly service and…

Excellent friendly service and communication. It took us 2 years to find our perfect house and Vanessa has been extremely patient with us through this process before the mortgage offer had been accepted. Grateful for her and Karen’s help :)

August 8, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Helpful and friendly

Ness and her team were very helpful, talking me through everything that I don’t understand. Ness gave me all my options so that I could work out what was best for me. All my follow up questions were answered quickly and I was guided through the change over process.

May 30, 2024
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Vanessa was absolutely fantastic

Vanessa was absolutely fantastic, and so was Karen. I’ve used Gateway Mortgages Ltd twice now and will continue to come back. The service is second to none.

June 3, 2024
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

The best i have used to date

They made the whole experience as hassle free and slick as in can be in this crazy world of red tape and compliance.

May 24, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Gateway have always made all of my…

Gateway have always made all of my requirements easy and straightforward, they always keep me updated and work swiftly and efficiently providing the most competitive really helpful and friendly team and a pleasure to work with.

May 15, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

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