Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Use the professionals. Gateway mortgages.

Natasha and the team have got me the money I needed every time . From my remortgage of my own home , withdrawal of equity, and many buy to let mortgages. Gateway mortgages have gave me more than a step up on the housing property ladder.

March 25, 2024
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Natasha’s wisdom and experience is…

Natasha’s wisdom and experience is invaluable, George helped also in every way he could
Outstanding customer service, where we as the customers are making big decisions, and the help I received was much appreciated
Thank you

March 11, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

All staff were clear

All staff were clear, helpful and efficient with organising a mortgage for us. We will happily recommend this company.

February 29, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Would highly recommend Vanessa at gateway mortgages!

Would like to thank Vanessa at gateway mortgages for an incredible service! As we were looking to purchase a fixer upper as first time buyers we were worried about being able to get a mortgage on the house we wanted! However ness managed to find us a lender very quickly and she was very helpful throughout the whole process! Would highly recommend this company!
As first time buyers we were totally clueless on the whole process and overwhelmed by what was involved! We started with a meeting with ness and all our questions were answered and more! She has continued to support us since and put our minds at ease with any worries we’ve had!
Thanks again to Vanessa for everything, and Karen for keeping us up to date!

March 5, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Service

Excellent communication, friendly and efficient conduct at all times.
Would highly recommend.

February 13, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa and her team have helped us…

Vanessa and her team have helped us with our mortgage for the last 5 years
Now our fixed rate has ended she is back on the case trying to get us the best deal out there. She is approachable, knowledgeable and would not use anyone else as long as I have a mortgage !

January 30, 2024
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great service and a good team

Great communication, process we're straightforward, constant assistance with the whole process. As always Natasha and George provides an amazing service

December 22, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Gateway Mortgages are the only company…

Gateway Mortgages are the only company you need. Vanessa is ever so friendly and professional! She’s always reliable and ready to help. As first time buyers we was confused and lost where to start buying our first home and Vanessa made our journey easy and stress free. Gateway Mortgages is fantastic I can not stress enough how amazing everyone on the team is. I’m so pleased we got in contact and now have the best mortgage advisor for life.

December 11, 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank You Raychal for taking the time to write us such a lovely review.

Rated 5 out of 5 stars

Fantastic and very professional service…

Fantastic and very professional service from Gateway mortgages,
Really listened and understood our requirements and advised accordingly, provided all options available to us and were always there ready to assist when needed.

November 27, 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Anne

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