Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Rated 5 out of 5 stars

Absolutely wonderful!!

Absolutely wonderful!!! Super approachable, down to earth and incredibly knowledgeable. Natasha and George in particular, have gone above and beyond for us and we cannot thank them enough. Customers for life now. Can’t recommend this company enough! Incredible people who have the best interests of their clients at the very heart of what they do.

October 17, 2023
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Reply from Gateway Mortgages Ltd

Thank you Claire for your review

Rated 5 out of 5 stars

Thank you for all your help!

Would strongly recommend Gateway Mortgages as James and his team was very helpful and professional always supported me and my partner through our first time purchase of our home we didn’t have much knowledge of the process but thanks to James it was a smooth and stress free experience and always answered our questions quickly and informatively.

November 10, 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Excellent Service

I felt full informed of all my options, following my decision on option I would like they were efficient and effect in setting up my arrangements.

November 9, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Gateway mortgages was recommended to me…

Gateway mortgages was recommended to me by a friend who was recommended them by another friend, and I recommend them to anyone reading this, young or old. I didn't have much faith I would get a mortgage at my age of 59 but Vanessa and her team made it happen. They are all very welcoming friendly and knowledgeable. And it isn't just mortgages they arrange, Vanessa has contacts with local solicitors and can arrange insurances and wills. All round great company.

October 12, 2023
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Reply from Gateway Mortgages Ltd

Thank you Simon

Rated 5 out of 5 stars

Amazing Service

This is the second time I have worked with Ashley and George at Gateway Mortgages and I wouldn’t use anyone else. They take the time to discuss your requirements and spend time searching for the best option for us. They keep us up to date and provide invaluable advice throughout. We have just signed in to another 5 year option but will without a doubt be calling them again when we need to renew

October 24, 2023
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Reply from Gateway Mortgages Ltd

Thank you Nina

Rated 5 out of 5 stars

Professional, Calm, Supportive and Swift! Can’t fault!

Always kind, calm, professional and courteous. Everyone you speak to (easily for that matter) is educated and willing to help. We have used gateway for some years now and never been upset with the service we have received. I would seriously find it hard to fault them

October 17, 2023
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Reply from Gateway Mortgages Ltd

Thank you Adam.

Rated 5 out of 5 stars

i have used this company before and had…

i have used this company before and had a great experiance (lisa) this time around i had the plessure of working with james who from start to finish has been amazing, communication is amazing and knows everything there is to know about the mortgage market ,the process from start to finish was effortless on my part as james knows exactly what the lender needs and commicates with them daily to get a good result, i will definatly be using james and gateway mortgages again and will continue to recommend them to friends and family

October 6, 2023
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Reply from Gateway Mortgages Ltd

Thank you Mark

Rated 5 out of 5 stars

Highly Recommend

James was pro-active, knowledgeable, and always acted in our best interests from start to finish. I would highly recommend James and Gateway Mortgages, whom I have used for over 2 years now.

October 3, 2023
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Reply from Gateway Mortgages Ltd

Thank you Paul.

Rated 5 out of 5 stars

Personable, knowledgeable, and helpful!

Very helpful, friendly, and personable advisors. Provided reassurance and felt relaxed even when our first mortgage application was rejected. Highly recommend, massive thank you to Vanessa and Karen for the ongoing communication and helpful advice! Answered many questions around the whole house buying process.

September 19, 2023
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Reply from Gateway Mortgages Ltd

Thank you Daniel

Rated 5 out of 5 stars

Great Service

As first time buyers we had a lot of questions and gaps in our knowledge, in regards to buying a house. James was recommended to us by a friend and we were really pleased with the service he provided. Would highly recommend him to anyone looking to purchase their first home.

September 18, 2023
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Reply from Gateway Mortgages Ltd

Thank you Reece

Rated 5 out of 5 stars

Super helpful

Super helpful, always there to answer any questions and nothing is too much hassle. Can not recommend gateway enough, I know when I have to remortgage again I will be coming back for their assistance!

Thanks so much to the lovely team :)

September 17, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa has been great & super patient

Vanessa has been great! She's been so patient and helpful despite my situation changing 3-4 times in the few months we've been working together, and therefore having to find different mortgage solutions for me. She's also super quick at responding to emails and messages and always actions things quickly too. Thank you so much!

September 14, 2023
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Reply from Gateway Mortgages Ltd

Thank you Louise for your review.

Rated 5 out of 5 stars

Our first home

I would recommend gateway mortgages to anybody buying a house, Vanessa and Karen both made the whole process stress free and felt like all I had to do is tell them what house I wanted to purchase and they sorted the rest. They liased with the estate agents selling the property and even the solicitors dealing with the legal side, any questions I had was awnsered pretty much instantly and put my mind at rest, thankyou to Vanessa expecially for helping us from day one and also Karen with any questions and making it effortless to purchase a property.
Many thanks
Mitchell and summer

September 13, 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Outstanding Communication

As with all our previous experiences with Gateway Mortgages, Natasha and George have yet again delivered a seamless and stress free remortgage process. Communication throughout has been outstanding.

July 3, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

We have worked with Vanessa at Gateway…

We have worked with Vanessa at Gateway for many years now as have our family and friends. We wouldn’t trust anyone else cannot fault a thing! Friendly, professional and always at the end of the phone! Highly recommended! Thank you for securing us our latest mortgage on our dream home!

August 22, 2023
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Reply from Gateway Mortgages Ltd

Thank you Chanel for your review.

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