Gateway Mortgages Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and genuine care, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that the team is always available to answer questions and provides clear explanations. Reviewers frequently mention the efficiency of the service, with quick response times and prompt handling of inquiries. The personalized approach and dedication to finding the best solutions for individual circumstances are also highly appreciated by consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

We have had wonderful support from Gateway Mortgages at Freeport. As first time buyers, we were very unfamiliar with the process, but Ness has taken a lot of time and care explaining all of this to us... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
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Rated 5 out of 5 stars

Ashley was wonderful as always

Ashley was wonderful as always. So helpful and happy to answer any and all questions we had. Extremely happy with how easy this has all been for us.

August 7, 2023
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Reply from Gateway Mortgages Ltd

Thank you Natalie

Rated 5 out of 5 stars

Stress free

I have dealt with Vanessa at Gateway Mortgages ever since buying my first home in 2016. Vanessa and her fabulous team made my experience of buying and remortgaging (now adding my partner) absolutely stress free. The communication between you and the team is constant, either by email or telephone. You are made to feel comfortable. Sooo friendly and super reassuring.

I highly recommend Gateway Mortgages without a doubt! I am a very happy customer to whom will remain a customer for further help re purchases or remortgages.

Thank you to everyone.

July 2, 2023
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Reply from Gateway Mortgages Ltd

Thank you Candice for taking the time to write such a glowing review.

Rated 5 out of 5 stars

I came across this company when we…

I came across this company when we moved properties and needed advise with our mortgage, we so grateful to all the advise and explanations from James his been so helpful throughout the move and now again when it’s been time to remortgage. Definitely recommend James and gateway mortgages .

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Simple, easy and efficient

Have been speaking with James for nearly 3 yrs and he helped me through the process, no pressure, and made the process simple and easy. Already recommended to others.

July 31, 2023
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Reply from Gateway Mortgages Ltd

Thank you

Rated 5 out of 5 stars

10/10 recommend Vanessa, James + Karen !!

I got in contact with Vanessa at Gateway Mortgages after another broker failed to secure a mortgage offer for us when we was halfway through the process of buying and selling. Vanessa was recommended to us by family who all use her for their properties. Within 2 weeks Vanessa managed to get us a mortgage offer and put all our worries and stress at rest!
James arranged our life insurance, which was a nice easy process, thank you James. Karen has also been very helpful when Vanessa was on annual leave, keeping us up to date with everything going on.
We are very excited to be moving forward and are looking forward to getting our house keys!!

August 1, 2023
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Reply from Gateway Mortgages Ltd

Thank you

Rated 5 out of 5 stars

Exceptional Service and Outstanding Expertise!

Gateway Mortgages truly exceeded our expectations, and we couldn't be happier with the exceptional service provided by Natasha and her team! We originally approached Gateway Mortgages as first-time buyers, the mortgage process seemed daunting, but Natasha's guidance and expertise made it a breeze. She demonstrated extensive knowledge, answering all our questions promptly and thoroughly. Natasha's professionalism, patience and personalised approach made us feel valued throughout the entire process. Thanks to her, even through hard times and high interest rates, we secured an amazing mortgage deal. We highly recommend Gateway Mortgage, especially Natasha, for anyone seeking a smooth and stress-free home financing experience. Five stars all the way!

July 9, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 5 out of 5 stars

Incredible from start to finish

Incredible from start to finish. James and Karen made the financial process of moving so easy. Cannot rate them high enough! Thank you!

July 4, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

From start to Finish Gateway Mortgages…

From start to Finish Gateway Mortgages have been very helpful and demonstrated great communication and customer service. They made the whole process very straightforward and I’d happily recommend them.

June 25, 2023
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Reply from Gateway Mortgages Ltd

Thank you Ben

Rated 5 out of 5 stars

Highly recommend

We recently had the pleasure of working with Gateway Mortgages, and I must say, the experience was fantastic. From start to finish, they provided outstanding service and invaluable advice that made the entire mortgage process smooth and hassle-free.
Throughout the application process, the adviser remained responsive and proactive. They promptly gathered the necessary documentation, coordinated with lenders, and kept us informed of every milestone. Their attention to detail and thoroughness ensured that all the paperwork was accurate and complete, making the approval process faster and less stressful.
Overall, I couldn't be happier with the services provided. Their professionalism, expertise, and commitment to delivering exceptional customer service truly set them apart. Thanks to their guidance, we are soon to be proud homeowners, and can confidently say that choosing this company was one of the best decisions we made. I highly recommend their services to anyone in need of mortgage advice and assistance.
Big thanks again, especially to James and Karen

June 13, 2023
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write such a lovely review.

Rated 5 out of 5 stars

Great company

Great company, can’t fault them in anyway.
Always really friendly and very knowledgeable.

June 19, 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Outstanding

We would like to sincerely thank Natasha, George and all at Gateway Mortgages. The clear, frank advice that they offered during our remortgaging removed all of the stress and anxiety from the process. I would highly recommend them to anyone looking for mortgage advice.

June 14, 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you Matt for your review

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Absolutely would recommend them to anyone looking to obtain a mortgage. The people I dealt with were very knowledgeable and showed a very professional touch.

June 7, 2023
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Reply from Gateway Mortgages Ltd

Thank you James for your review

Rated 5 out of 5 stars

Highly Recommend

I would like to thank Vanessa and Karen so much for all their help and support to me and Jordan through the mortgage and buying a house process. We were first time buyers and I can’t recommend a better team to help with support, reassurance, professionalism. Me and Jordan would like to personally thank Vanessa for all her time support and help throughout the process as at the start of the process we did not even think a mortgage would be in reach. Amazing team can not recommend a better team!

May 19, 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Highly Recommend!

Thank you so much to Ashley for all her help and guidance throughout our mortgage process. Not only have you provided us with regular updates but you have also been able to answer all of our many, many questions. We would have been lost without you!

May 29, 2023
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Reply from Gateway Mortgages Ltd

Thank you Scott for your review

Rated 5 out of 5 stars

Everything has been made so easy for…

Everything has been made so easy for me! I spoke to Vanessa really early on when I wasn’t even sure that getting a mortgage was in reach and she has been reassuring, professional and organised.

May 22, 2023
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Reply from Gateway Mortgages Ltd

Thank you Nancy for your review.

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