Airport Valet Parking and servicing Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the professional, friendly staff who often go above and beyond. Many people appreciate the convenient location and efficient delivery service, noting prompt transfers to and from the airport. Reviewers frequently mention the competitive pricing, finding it significantly cheaper than other options. However, some customers noted issues with transfer times, experiencing longer waits or delays for pick-up, sometimes exceeding an hour. A few people also felt that communication could be improved, with instances of flight delays not being tracked and some drivers exhibiting unprofessional behavior or a lack of apology.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and friendly... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Location

Clients share positive opinions on location, finding it easy to book and navigate to, with some noting it was... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting prompt pick-ups... See more

Price

Reviewers mention positive feedback about price, consistently finding it to be very cheap and a good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication. On arrival called then number provided, the driver arrived within 5 minutes. On return the driver rang me whilst we were waiting for luggage to arrive to say he was waiting for us... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, easy booking system and great information supplied. Very safe parking area and although we arrived early due to travelling from Cornwall to Gatwick, one phone call... See more

Rated 5 out of 5 stars

Very well organised, communication was amazing we had a call the morning of asking what time we’d be arriving and then again just before arrival time to check everything was okay. No hassle with leavi... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Arrived and there was someone waiting to take us straight to the airport. On arrival back from holiday we were slightly delayed and they were calling me for pick... See more

Company replied


Company details

  1. Parking Lot

Written by the company

We offer Park and Ride service for passengers travelling from Gatwick Airport. We can also service and do maintenance on your car while you away. Transfers are always free with Parking and servicing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(248)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication was great

Communication was great , return driver was already there on our return. Have used them twice now and would use again.

October 11, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you

Rated 5 out of 5 stars

AVPS Gatwick Airport parking

Good communication. On arrival called then number provided, the driver arrived within 5 minutes. On return the driver rang me whilst we were waiting for luggage to arrive to say he was waiting for us, very prompt service from Paulo. Transfer took slightly longer than anticipated.
Overall good although longer transfer time than other airport parking facilities but less expensive. Car a little muddy on return as it is a farm.

September 16, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you

Rated 5 out of 5 stars

Our experience with AVPS was excellent…

Our experience with AVPS was excellent from dropping till picking up the car. As we landed we received call that once we pick up the luggage we need to inform the parking . The car was waiting for us . We did not had to wait specially when it is 12.30 am in the morning. Thanks to Paulo who had been communicating well with us. We will use this parking again

September 19, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you

Rated 5 out of 5 stars

Fantastic service, definitely recommend

Very well organised, communication was amazing we had a call the morning of asking what time we’d be arriving and then again just before arrival time to check everything was okay. No hassle with leaving the car and we were dropped straight to the airport. For pick up we called as we were going through the airport and pick up was there when we got out. Overall amazing and have already recommended to friends and family.

September 13, 2025
Unprompted review
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Reply from Airport Valet Parking and servicing

Thank You

Rated 5 out of 5 stars

Very smooth

Very smooth, and they managed the late arrival of my flight.

September 15, 2025
Unprompted review
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Reply from Airport Valet Parking and servicing

Thank you

Rated 5 out of 5 stars

Great service

Great service. Convenient location from Gatwick. Pick up and drop off service to the airport was excellent

September 7, 2025
Unprompted review
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Reply from Airport Valet Parking and servicing

Thank you

Rated 5 out of 5 stars

Great service

I was running a little bit late, the staff were very helpful and understanding. Everything was quick, easy and stress free. Overall very happy with the service and would definitely use AVPS again.

August 31, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you and see you again

Rated 4 out of 5 stars

Recommended

Great experience, easy to get to.Smaller company, very friendly and helpful. Drove us to arrivals which was just 15 mins away. Return journey, was collected outside Premier Inn. Thank you

September 15, 2025
Unprompted review
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Reply from Airport Valet Parking and servicing

Thank you for your review, Not sure why 2 stars then, lol

Rated 5 out of 5 stars

Best service! Thanks

The service I received was super professional.
Even at early hours when I arrived about 45 minutes earlier then the parking was booked Paulo has no problem to answer my phone and pick myself and my family then dropped as at the airport
On the return one phone call and 20 minutes later we were traveling back to a car park.
Once again thanks to Paulo we save some time and money as well.
Highly recommend.

September 10, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

You welcome and thank you

Rated 5 out of 5 stars

Avps parking

The driver was at the site when we arrived and after collection our luggage the driver again was at the design itself pick up point. Both drivers were helpful with loading and unloading of the luggage and were very curious and both answered the contact number within 3 rings- overall a great service all round and will recommend, we have used these 4 times now and every time it is the same experience.

September 13, 2025
Unprompted review
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Reply from Airport Valet Parking and servicing

Lovelly thats what we like Look forward to see you again

Rated 5 out of 5 stars

Excellent service

Excellent service, the drivers are so frendly and efficient,
Arrived at 1:30 am , driver called at 1 am to check that we are not delayed
On way back once we called the driver he was there within 15 min
Will definitely use them again

August 29, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you, looking forward to see you again

Rated 4 out of 5 stars

Good service if you don't mind a longer transfer time

Slightly longer transfer time c.15mins than we prefer but positives were that it was quick and easy to book, staff were easy to contact, available and helpful. We had to wait for driver to return from dropping other passengers off at the airport during our outbound so worth calling ahead to try to minimise transfer times. Inbound transfer was smooth.

August 27, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you for your feedback, it takes 15-20 minutes depending on what terminal and traffic conditions.

Rated 5 out of 5 stars

The set was really good professional…

The set was really good professional people who took my car at 3.39am and dropped me to the airport.the car was safe and intact at the park their driver came to pick me on time with no delays I highly recommend the and the price was 40% cheaper than other provider .. u highly recommend them

August 26, 2025
Unprompted review

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