Airport Valet Parking and servicing Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the professional, friendly staff who often go above and beyond. Many people appreciate the convenient location and efficient delivery service, noting prompt transfers to and from the airport. Reviewers frequently mention the competitive pricing, finding it significantly cheaper than other options. However, some customers noted issues with transfer times, experiencing longer waits or delays for pick-up, sometimes exceeding an hour. A few people also felt that communication could be improved, with instances of flight delays not being tracked and some drivers exhibiting unprofessional behavior or a lack of apology.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and friendly... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Location

Clients share positive opinions on location, finding it easy to book and navigate to, with some noting it was... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting prompt pick-ups... See more

Price

Reviewers mention positive feedback about price, consistently finding it to be very cheap and a good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication. On arrival called then number provided, the driver arrived within 5 minutes. On return the driver rang me whilst we were waiting for luggage to arrive to say he was waiting for us... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, easy booking system and great information supplied. Very safe parking area and although we arrived early due to travelling from Cornwall to Gatwick, one phone call... See more

Rated 5 out of 5 stars

Very well organised, communication was amazing we had a call the morning of asking what time we’d be arriving and then again just before arrival time to check everything was okay. No hassle with leavi... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Arrived and there was someone waiting to take us straight to the airport. On arrival back from holiday we were slightly delayed and they were calling me for pick... See more

Company replied


Company details

  1. Parking Lot

Written by the company

We offer Park and Ride service for passengers travelling from Gatwick Airport. We can also service and do maintenance on your car while you away. Transfers are always free with Parking and servicing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(248)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, easy booking system and great information supplied. Very safe parking area and although we arrived early due to travelling from Cornwall to Gatwick, one phone call and the driver was with us within minutes. On arrival back, again no problems with pick up and returning to our car. Both drivers were very friendly and we wouldn’t hesitate to use this company again.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Great communication, contacted us the day before we travelled. On arrival back to Gatwick they rang before I managed to, to check our progress to passport control & baggage claim. Thank you very much

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

First time using this parking company

First time using this parking company, easy to book, excellent service and good communication. Promptly taken to the airport and prompt pick up on return.
Both drivers were helpful and friendly.
Will use this company again.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

The service was exactly what I was…

The service was exactly what I was looking for. Ready to leave for the airport when I arrived and then on my return as I was collecting my bag I was called to say they had just arrived. Timings were perfect.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

First time in using this company and found them to be great! and at a great price! They were very efficient, and the drivers very friendly. We will definitely be using them again
I highly recommend to anyone looking for airport parking.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Significantly cheaper than the regular parking search bots find. Drive is 15 minutes or so to airport but besides this there was no waiting.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, fast and was ok with our plane being delayed over an hour on our return. Prompt pick up so no waiting around for ages. Will be using these guys again.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service namely from Paulo

Great service namely from Paulo, very helpful even installed the baby seat without being asked. Very prompt, he even rang me when we arrived back at Gatwick and was ready for pick-up 10/10 for efficiency thanks

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome service.

The service I received was super professional.
Even at early hours when I arrived about 45 minutes earlier then the parking was booked Paulo has no problem to answer my phone and pick myself and my family then dropped as at the airport
On the return one phone call and 20 minutes later we were traveling back to a car park.
Once again thanks to Paulo we save some time and money as well.
Highly recommend.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, great price.

Parking was great and so easy to use, just arrive at the meeting location a quick check of your vehicle and you are on your way to the airport, being dropped off outside the airport for easy access.
Exactly the same on collection too. The best service I have used to date and will be using AVPS for all my future travel. Have already recommended to a friend who parked in the normal long stay at the airport only to return home and find their car had been severely damaged down the whole side by another vehicle. The company they parked with had zero interest in the issue!!!! Don’t suffer the same fate just use AVPS and their helpful friendly staff, you will be glad you did.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service in all ways.

I would like to thank the company for all your help. Best car parking experience at Gatwick for me. Easy to use. Great pricing. Also the added extras as I arrived back late. I will definitely use this company again without hesitation.

July 3, 2025
Unprompted review

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