Gaura Travel Reviews 

Deeply Disappointed with Gaura Travel – Feels Like I Was Taken Advantage Of

I’m honestly heartbroken and frustrated by my experience with Gaura Travel. At first, I was drawn in by the cheap fare they advertised online — but what they don’t tell you upfront is how much they’ll charge you later in hidden fees. They only mentioned the ticket was non-refundable, but gave no proper explanation of how expensive it would be to change the travel date.

When I needed to change my flight, I did the responsible thing and checked with Singapore Airlines directly — they confirmed it would only cost $200 to change the date. But when I contacted Gaura Travel, they charged me an additional $310 just as a “service fee” — that’s over $500 total just to change my flight!

It honestly feels like I was being ripped off. These extra charges weren’t clearly communicated, and the whole experience left me feeling helpless and taken advantage of.

If you’re planning to book through Gaura Travel, please be cautious. Ask about every possible fee in writing before paying. I trusted them, and I regret it. I will never use their services again, and I urge others to think twice before booking with them. Your hard-earned money deserves better.

As a preferred partner of Air India, I expected Gaura Travels to give accurate advice. Instead, they rushed me into booking with misleading information. They assured me that a 1hr 45min layover on same PNR at Delhi Airport was enough and that Air India would ensure smooth transfers—none of which was true.
When I asked if baggage needed to be rechecked they had no idea about the operations. I asked shorter connections were common to which they reassured me that yes it is common and without issues. Their advice was generic and unreliable.
Booking through them saved a small amount but caused big complications: delays in confirmation, mismatched booking details (e.g., my daughter listed as an adult in Air India system even after providing correct information), and problems checking in that required calls to both Air India and Gowra Travels. Once travel began, neither Air India nor Gaura Travels took responsibility when issues arose.

In short: Gaura Tarvels did not add any value to my travel needs but added stress.

I booked two tickets to India through Gaura Travel, and honestly, never again. Though you book "with them," you're basically doing it all yourself online while they guide you over the phone. The real issue came when I needed to change my travel date due to a family emergency. The process was frustrating — a clunky form, long wait time, and then a $800 fee per person just to change dates, even though flights are cheaper now on the airline’s own site. Cancellation is just as bad, around $850. No support, no flexibility. Spend a little more and book directly with the airline — it’s not worth the stress.

They are fraud saying something before booking and then saying something different after booking. Totally fraud

I had the worst experience with this flight ticket booking company. Every time I tried to book my itinerary, they increased the ticket fare by 200−300 within less than 2 minutes. This happened to me three times in a row, which was incredibly frustrating.

When I called their customer service, they offered me options that were significantly more expensive than what I found directly on the airline's website. To make matters worse, they wasted 2-3 hours of my time on the call, asking for details about the flights I wanted to book.

The most shocking part was when I shared the price of the tickets I found on the airline's website ($2150), and suddenly, their price jumped to $2700). This kind of behavior is unacceptable and feels like a complete scam.

I strongly advise everyone to avoid this company and book directly through the airline or a more reliable platform. Save yourself the time, money, and frustration.

BUYER BEWARE

I wish I could give 0 or negative stars but this is the least that I can.

Avoid this company like plague. They are the most untrustworthy and unreliable company I have ever dealt with. I am surprised that they have not yet been caught out by the authorities and are still in business.

I am sure you can see why I gave them the rating that I have.

We booked a flight with them in November 2024. As required, the booking confirmation payment equal to 5% of the fare was paid using my credit card, no issues.
The remainder of the payment was made to an account number provided to me by them. This payment was supposedly held back by the bank for 24 hours. Later, the bank confirmed that the payment was duly cleared the same day within 7 minutes. However, to ensure that the booking could be confirmed, they asked us to make another payment, which we did in good faith, on the assurance given by them that the amount made on the earlier payment would be refunded to me once an application for refund was made on their portal.

To this day, five (5) months after the initial transaction, by which time I have already two (2) applications for 'Request for Refund' but I have not been given my refund.

They still claim that the money has not been received - which is a blatant lie as I did provide the transaction details to them as well as provided by my bank.

In my view, this is a diabolically bad, fraudulent, dodgy, unreliable and untrustworthy business to deal with totally morally bankrupt and entirely devoid of all business ethics. Check other reviews and you'd find that this isn't an isolated case. This is how they seemingly operate.

I have lodged a formal complaint against them with Consumer Affairs Victoria and they have assured me that their investigative team will be dealing with them. I am hopeful that I get my money back and this business is appropriately punished for bad business practices with substantive punitive damages to avoid a recurrence of such activities with other potential customers.

Edit : Following my complaint to Consumer Affairs Victoria, I have been refunded the money they owed me, but I am dead certain, had I not done so, there was no way they would have refunded me the money.

Worst company to deal with.. They work like scammers... Highly unprofessional and money minded management staff .. Absolutely no respect for the complaints.. They will just brush you off.. You have lost 10 year old customer forever @gaura travels

Apart from a few hiccups during the booking process, which was finally sorted out in an extremely professional manner by Subhajyoti M, who should receive a customer service award, everything else was handled well. We were due a refund because of the booking mix-up and this was handled and processed quickly as well. We were told it would be between 4 to 6 weeks for the refund but the money was in our account even before we returned from our holiday, which was from the 5th to the 14th of Feb.

Disappointing Experience with Gaura Travel

I'm extremely disappointed with the service I received from Gaura Travel. Unfortunately, I fell victim to a fraudulent transaction with this air ticket company.

*Details of my experience:*
- *Date of incident:* 22 jan 2025 bookable ticket 28/1/25 WTUDLA
- i call on 24 /1/25 to change the dates and request to cancel on 28 jan 2025 they said to me they book another dates after 24 jan 2025 I m still call to Gaura Travel they put my call on hold and take money 1771.86 from my account
*Warning to others:* I would advise caution when dealing with Gaura Travel. Make sure to thoroughly research and verify the authenticity of their services before making any transactions

The clients' personal information was compromised by this company. They sell tickets in bulk, so after I updated the email address in the passenger details, I started receiving emails from them about other passengers who had the same reference number. One of my relatives purchased tickets from them. I may obtain the other passengers' personal data (including names, dates of birth, phone numbers, etc.) from those emails. They told me they had no idea about this when I called them. Please stay away from folks like these. If that information ends up in the wrong hands, you could lose far more than the few hundred bucks you saved.

⛔️⛔️⛔️ I booked tickets vide (Booking ID: #228306). Again and again I was insisted by Harjinder to pay the booking amount and later can get changes done while making the balance payment. Accordingly I made payment. In next 2 days when I wanted to pay my balance amount, I was told that the same can not be done as we do not accept indian credit cards. ⛔️⛔️⛔️WHY- YOU CHEATS - WHY DID NOT DISCLOSE THAT TIME. THESE GUYS ARE PLAYING A BIG SCAM WITH THE BOOKING AMOUNT OPENLY. LETS ALL RAISE THIS ISSUE WITH THE AUSTRALIAN AND INDIAN AUTHORITIES BEFORE THEY CHEAT MORE PEOPLE.

I initially paid a booking amount and subsequently deposited the remaining amount of $559.00 in full and on time. Despite my adherence to your payment terms and providing proof of the transfer, the ticket was cancelled without prior notification.
Upon contacting your office on 15/12/2024, I was informed that the payment of $559.00 had not been received. This claim contradicted my records, and I had to file a complaint with my bank and repeatedly follow up with your team to verify the status of the payment. Initially, the representatives denied receipt of the $559.00.
I have lodged the complaints against them. I request all the affected customers effected to please lodge the complaints to Consumer affairs Victoria, Victoria ombudsman, Business Victoria and ASIC so that this agency is penalised and asked to stop cheating the innocent people asap.

This Gaura travels is a scam company . These guys are scamming all the Australian citizens .

they take your money and then at the end they say that your tickets got cancelled even when they got the full payment . I will try to take this company to court .

These guys took buy money and now I have to pay double the charge for my tickets . Australia should ban this company .

I had a horrible experience with Gaura Travels while booking my tickets. They initially misled me about the luggage allowance, and when I received my ticket, the baggage capacity was completely different from what I was promised. When I contacted customer care for clarification, I was met with rude and unhelpful behavior. The agent I spoke to kept repeating the same thing over and over without actually addressing my concerns. Despite requesting multiple times to speak with a supervisor or someone knowledgeable, they flat-out refused.

This kind of service is unacceptable, especially when dealing with something as important as international travel. Gaura Travels clearly lacks professionalism and proper customer support. I will never book with them again, and I strongly advise others to avoid this agency unless you want to be misled and treated poorly.

We are extremely disappointed with the unprofessional service provided by Gaura Travel. We booked our family tickets six months ago, expecting a smooth and stress-free experience. However, just three days before our flight, we discovered that our seats were scattered in different locations, completely disrupting our family travel plans.

When we approached Gaura Travel, they told us it was our responsibility to check the seat assignments or we can request at airport to get the seats together. This is unacceptable. If seat allocation wasn’t guaranteed, it should have been communicated clearly at the time of booking. Instead, we were left scrambling at the last minute to resolve an issue that should never have occurred.

This experience has been frustrating and has caused unnecessary stress. I would not recommend Gaura Travel to anyone seeking reliable and professional travel services.

After full payment they cancelled tickets and give you options to buy expensive or long stay if you don’t choosing option then they don’t refund they need exposure by current affairs we are taking legal advise and we are challenging them in court and complaining to ATAS

I generally don't leave negative feedback, but this has to be reported. I booked a flight for my wife and daughter on one of their "special" fares. A few days before departure, I found out that, since these special fares are purchased in bulk by the agent, you have no access to anything. Seats are auto-allocated, and guess what? My 11-year-old has been seated separately. I called their call center. The first agent, with terrible communication skills, had no idea what he was doing, panicked, and hung up. I called again, and the second agent, "Jay," was of absolutely no help. He basically said, there is nothing he can do at his end and we would need to speak to the counter staff at airport check in. At the time of booking, no one mentioned the actual T&Cs/restrictions of booking this special fare. I called Singapore Airlines directly and got it sorted.

There is no coordination between Sales (offers) and the customer service.
$50 voucher sent to my email id is a scam, While booking my ticket customer service could not honour it over the phone or the website didnt allow to apply the voucher. Spoke to 3 people, they wont take ownership to assits my issue. I ended up paying the full ticket price without using the voucher. How Sad.

Worst travel agency, fraud people. I advise everyone not to book your tickets with these frauds

This is waste travel service and don't go this

when the people said 30 kg bagage and afetr ticket i got only 25 kg

Same ticket i got in Byojet - $1650 and these people charged $1821 and cheating. When booking they are telling somthing and afterpayment that is diffrent.

Please aware of this dirty cheated people. skycanner is the best optio, compare this dirty people

Please encourage indian business, but not these idoits

Please any one need more information, I will provide all the information

These people are scammers,they will take money and will not provide you service. Call centre in India do not care and are only into deceiving people.