Gaura Travel Reviews 

There is no coordination between Sales (offers) and the customer service.
$50 voucher sent to my email id is a scam, While booking my ticket customer service could not honour it over the phone or the website didnt allow to apply the voucher. Spoke to 3 people, they wont take ownership to assits my issue. I ended up paying the full ticket price without using the voucher. How Sad.

Worst travel agency, fraud people. I advise everyone not to book your tickets with these frauds

This is waste travel service and don't go this

when the people said 30 kg bagage and afetr ticket i got only 25 kg

Same ticket i got in Byojet - $1650 and these people charged $1821 and cheating. When booking they are telling somthing and afterpayment that is diffrent.

Please aware of this dirty cheated people. skycanner is the best optio, compare this dirty people

Please encourage indian business, but not these idoits

Please any one need more information, I will provide all the information

These people are scammers,they will take money and will not provide you service. Call centre in India do not care and are only into deceiving people.

Miss information travel agency. I pay them to change flight time and pay for that . First she said that she can do , when pay , then she said I can change date not time on same date which I requested. Then I ask to refund my money. She suggested me to that refund can be take 24 to 48 hours, two weeks gone, nothing refund me. Call few times, but nothing happens.

Agents are untrained and unprofessional. Take your money and don't give you full information. They told me to pay by midnight and which I did. Then when I called to confirm they said they haven't received my money and airlines will cancel the tickets if not paid by midnight. Asking me to call the bank at 11 pm. I chose their preferred method of payment which they stated in their email. I couldn't sleep that night. All because of these untrained agents. Few days later I needed to change my dates. I remembered correctly agent telling me this ticket is flexible and I can change anytime without any extra payment. I was thinking may be I paid extra for this service. After multiple calls to them they told me airlines have made some changes and we can't do a date change until they find out what changes. Apparently this is not a priority for them and they can't call the airlines to find out. So I called the airlines myself and they didn't do any changes. They were willing to change the date for me for $300 per person. I told them no because I remembered the agent telling me there is no fees. So I called the gaura travel again. Well to my shock they want $650 per person for date change. This is daytime robbery. How are they getting away with this. No proper explanation given by them. Total scammers. I hope they gets bankrupt and people will be better off without them.

Don't book any ticket with them, Terrible service. They advised us Vietnam airline with 2 stops. They didn't tell that it will require a visa for 2nd stop which was Hanoi. I had to pay $500 for emergency visa for myself and 2 kids. They didn't take any responsibility of it, though they suggested this flights. On top of this they didn't book the vegetarian meal. They are pathetic and hopeless.

I had the worst experience so far with them, i have booked one sided ticket from delhi to melbourne in $599 for october . They never sent me ticket and when I requested for ticket they said it will be only sent one week prior. I had this ticket booked for my mother to come during my pregnancy and i got some health issues and needed my mum early I requested them to change or refund me so that i can book somewhere else as due to my health reason i cannot do my day to day duties, they ask me to pay $450 fee on top up of $599 if i need to change and than i call airline to check , airline advised if its medical reason they do not charge any fee that $450 is gaura travel fee…. I again requested them and applied for date change but they refused to waive off the change fee nor they will refund…. I am badly stuck with them…. I would say never book with them as i had booked with other travellers and ever had issue its first time i used them and faced the worst experience of my life… i am taking it further to report to ombudsman but beware people coz it can happen to anyone…… poor business

I was an employee at Gaura Travel, I worked at the Kolkata office named Global Travel Xperts. I shared Some of my experiences,

1) The Office environment is very toxic. My colleagues do all types of malpractices to get a booking and TL's are helping them to do that.

2) The HR, The Worst HR I have ever seen. Named Diya, She Just came to the office to sleep and scrolled the mobile, The best thing Here is a policy called ZTP, But it does not apply to her. She did all the malpractices but no one even the CEO never warned or punished her for this. Everyone knows that stealing money from petty cash, But still she is HR Here🤣🤣. All Employees need to follow the in-out schedule here, But she never follows that even the HR Manager and CEO Know that but no one takes any action.

3) NOW HR Manager, He is one kind of diya.

4) The CEO, Saurav Chakrabarty, is Kind of a confused man. He has greater knowledge, But here is what others say he believed and did the same.

5) I'm a tele-caller here, And I know very well that the motto of this company only takes bookings, After booking you never get any proper solution they only transfer your call to this department to this department. And regarding the refund you just think that you are giving your money to water.

6) The IT Team, They are not looking like IT They are looking like toilet man, whenever we need to go for the toilet or BIO Break we need those people's permission to go out.

7) The TLs, TLs Are best, They teach us how to do malpractices, How to avoid calls, How to steal someone's booking, How to take fewer calls and maintain your conversion When we take much amount calls then they ask us to come for feedback and we take some chil-Pill one that feedback room. we discussed out personal matter on that room. All TLs Are the same I know because I moved to all teams one and one.

8) One thing if any booked from here for good review, It'a a scam, Because we do outbound calls to take good review and give them a 25 $ voucher.

Worst customer service, real theft.

i always travel with gaura travels.this time i made a booking for my mum and sister who are travelling from India to Australia .Benedict JM was very patient and helpful.his cummunication and promptness of various flights are very impresive ,highly recommend gaura travels .well done guys .you make the best team .God Bless

They have no office in Australia. All they have is a call centre at 11 th floor , Infinity Towers, Sector V , Saltlake, Kolkata, India. The agents are paid $200-$300 per month making them work for 6 days a week. They scam people.

We paid full amount three months ago..we planned everything and when I called for my eticket they are saying that now ticket prices gone up..your tickets has been cancelled, nobody informed us about cancellation, and now we are calling for etickets, they are transferring our call from one department to other, pls don’t book ur tickets with gaura travel, it’s my request

it’s really very bad experience it’s my mistake because i did not read reviews first i should read him is the feed back bt now i understand. i got very bad experience from gora travels i request to everyone plz don’t go to gora travels i m opening take name even date time tickets and they told me every time wrong detail evan they told me wrong airport and i got problem for my luggage also i don’t have any abuses words because m totally disturbed with gora travels and with staff evan kajal gave me no and she did not picked my phone

The worst service , it's a big fraud and conspiracy . They show lower prices and assure you give best service but the moment u pay 5 % they change prices and ask u to pay higher price and demand rebooking which means extra 5 % Money. Call transfer keep happening bw people and none is reliable. They gave serious harassment after we gave full money to them and no tickets issued insteqd they said book again and pay extra charged plus booking fees. I don't know what ll I do but this is first time this emotional and financial stress that made my trip like worst trip already before starting , I feel foolish myself that people left similar reviews still I went with them even I called 5 more agents I found the price initially very competitive . So don't fall on same trap like me. Don't go with them ,let this company fall apart, and go bank crupt as all the money they made is through mistrust and fraud .

Terrible service, fraudsters, called me after 5 days of booking the ticket and making payment that ticket is no longer available and I will have to pay more to get the ticket. Charged me extra $200 and gave the same ticket.

15DAYS CANCELLATION POLICY NOT MENTIONED ANYWHERE IN THE DOCUMENT! LOST ALL 1200 DOLLARS. BECAUSE THE COMPLAINTS TEAM DIDN'T REPLY ME ON TIME, THE DATE CHANGE CAN ALSO NOT BE DONE ON TIME AS INFORMED BY THE DATE CHANGE TEAM! YOU GUYS ARE TERRIBLE AND IRRESPONSIBLE, specially you SURPIYA who after my repeated requests didn't call back on time and just informed me at 8 pm Melbourne time, WHEN THE TIME FOR AIRLINES IS CLOSED. Because of your delay, I now can't even change my date. HORRIBLE HORRIBLE Experience! HORRIBLE

Great customer service by Chandrima, pooja S. Just need to brush up more about Airline services apart from that it's a good experience good prices. Keep up the great work. I will definitely come back in future.

GDEAL is a rip-off, AVOID this agent
They advised me to book under Gdeal, I did and paid $899, but the price they show or advertise don't exist. My travel plan changed told them to cancel booking, they refused the refund, later when argued and sent follow-up emails another email came advising they will deduct $450 cancellation fee which is airlines fee and the refund will take 5 months or more, I contacted the airlines about the booking they advised in email there is no request of booking under my name. This business is using our money and ripping off clients in the name of airlines.

Stay away from them.
Biggest liars and frauds I have ever seen.
When you are inquiring, they have ample time to deal. They will ring you thousand times for bookings. They guide you over the phone for hours for making bookings but once won't explain anything about after booking services. Once you transfer the payment then real face start coming up.
You have to go on our website, we can't help.
It's non refundable.
It was a deal ticket.
$350 for date change and these are Airline charges.
And so on......
Very disappointed and lost $3600.

Gaura travel customer service is really worse than bad. I booked my father’s ticket with Shelton in deals. He did not explain anything about when will they issue the ticket. I booked on 9th November Delhi to Mel on 17th November. I am still waiting for the ticket calling every time and the customer service says you will get it by the end of the day.
Customer service guys are not professional they talk like robots not human even robots says thanks and sorry. When I said I want to talk to your manger then he suddenly transfer my call to another person. Without even asking me.
I am waiting for the ticket all the payment has been paid and still unsure about the flight is it confirmed or not. They said it’s depend on the flight seriously ridiculous. Don’t sell tickets on deals if u don’t take any responsibility.
I will not book with flight my Gaura travels in the future too much headache.