I had a very bad experience with Gaura Travel. They took my payment a month in advance, but just 3–4 days before my flight, they told me the booking had never been confirmed. Then they asked me to p... See more
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Very awful customer experience for refunds My honest opinion don't ever think of booking with this travel agency. They have the most pathetic process of customer service and their portal is too shady... See more
My experience with Gaura Travel was very disappointing. My ticket was booked by Shivam, who informed me that it was a refundable ticket and that only a small amount would be deducted if I cancel... See more
Very poor experience with Gaurav Travels. Their agent Kubra assisted me in booking ticket return tickets from Melbourne to Delhi and all she spoke were lies. Either she was unaware of the process or s... See more
Company details
Written by the company
Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.
Contact info
Suite 3, Level 6, 60 Albert Road, 3205, South Melbourne, Australia
- 1300 359 463
- customercare@gauratravel.com.au
- gauratravel.com.au
1.2
Bad
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service!!
October 9, 2022
Unprompted review
Reply from Gaura Travel
Hello, Sharanjeet! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
Their service is very bad
Their service is very bad. I cancelled my booking 4 months before and applied for refund and i didn’t get any refund yet. When i email them, they reply very rudely. They are very unprofessional, they should learn how to be professional and know how to deal with customers before even applying for this job.
December 28, 2022
Unprompted review
Reply from Gaura Travel
We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ .Thank you, and have a nice day ahead! Apologies once again.
Never book with this company again
Never book with this company again , made a mistake by overpaying my airfares with bpay , these stupid people r saying that it’ll b 8/12 weeks before refund ,I can understand if I need the 100% airfares refunded but they r holding that extra money for no reason , it takes two seconds to do a transfer ! Will never book again with this 0 grade company
December 14, 2022
Unprompted review
Reply from Gaura Travel
Hello, Paramjeet. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏
This company is absolutely a joke no…
This company is absolutely a joke no contact number for head office if you need to make a complaint you deal with only the call centre and they got different answers for the same questions no service just a rip off and waste of money and time to deal with this company.
December 7, 2022
Unprompted review
Reply from Gaura Travel
Hello, Naresh. We do not intend to rip-off anyone, and we are an established business what has been running for almost 16 years. However, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, apologies once again.
We had good experience in booking with…
We had good experience in booking with gaura travel. They every time I available to pick call
September 21, 2022
Unprompted review
Reply from Gaura Travel
Hello, Ravinder! We are glad that you had a good experience with us. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
I have very good experience with gaura…
I have very good experience with gaura travel.
November 16, 2022
Unprompted review
Reply from Gaura Travel
Hello, Navjot! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
I had very gud experience
July 17, 2022
Unprompted review
Reply from Gaura Travel
Hello Music, thank you very much for your kind review! We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
Flight cancelled by airline poor service
Our flight to india is on 09th Dec from Mel to Syd to hongkong to mumbai. Flight from Melbourne to Sydney by Cathay pacific got cancelled.
Firstly this was not informed by Gaura travels but we found out when we were checking for baggage limit
There is only one person in the organiztion who can do date change.
I and wife have made multiple calls and dropped email but very few email get responses
While calling Gaura, the calls get disconnected and they are unable to call us back after being in call for 15-20 min.
The call gets transferred and we need to give reference and reason for call every time to new customer
I had agreed options to be taken by Gaura to Cathay pacific 5 days back and gaura has not able to finalize those option with Cathay pacific. Last i check all the option discused are now full.
One option that was provided was for me to pay the difference of fare or cancellation fee when the cancellation was done by the Airline (why would customer pay for cancellation of the ticket by airline)
No urgency shown by Gaura to resolve my flight cancellation. When we need to book a flight u get prompt followup and multiple followup but nothing when you have to resolve the genuine issue. I am planning to go to VCAT if the issue is not resolved. Abhishek and Ashwini Sonthalia are you looking at bad customer experience and mental torturte this causes to customer. Ihave been with Gaura for last 10 years and this is the service i get
November 5, 2022
Unprompted review
Reply from Gaura Travel
Hello, Veena Attal, thank you for your review. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/.
Anyhow, I have escalated this issue to the relevant team, hope that all will be resolved soon. In the meantime just in case we are unable to find your data, can you send us your order number please? Thank you!
Indian offices, zero customer service, cuts you off and pick another call, and never call back
I am from Melbourne. The agent never says his name clearly as they want to hide their name. They say it so fast that even an Indian will have to ask 5 times to spell it out. In the last 3 years, I decided to book 3 tickets with them two times. The first time a lady from the Kolkata office [I questioned to tell it out] told me she will ring me with 3 quotes in the next 30 min. Never rang me. I booked with SA direct hence. Today, they cut me off while booking return tickets to India. Did not call me back. I called back immediately. Another person said Dev is busy with a new customer. I said I have not finished with Dev. If this time Gaura tells me to stuff up, I will never ever call Gaura and will tell all my friends to back off. The new guy too hung up on me now! Unbelievable. Untrustable. Pathetic service management in 2022. Gaura will not and should not last long. Imagine asking for a refund from them! I heard that Gaura is a tiny office with one or two rookies. It is a SCAAAAM. You have been warned.
November 22, 2022
Unprompted review
Reply from Gaura Travel
Hello Mr. X. I can feel your frustration and disappointment through reading your review, and I would like to apologize for what the company has made you feel. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form. In addition to this, I have forwarded your review to the relevant team for evaluation and improvement. For your information, we have been in the business for over 15 years and have received numerous awards. We do believe that there needs to be improvement but our business is not a scam. Thank you, and apologies once again.
Thanks to Ashwini
Thanks to Ashwini who look after my issue in person and resolved by providing me flights without any additional cost.
November 18, 2022
Unprompted review
Reply from Gaura Travel
Hello Bhavana, thank you for your review. We would like to apologize for the hiccups that you had to go through before getting your issue solved. We are glad that everything is solved now! Hope that you will fly with us again as we are always trying to improve our service. Have a great day ahead, Bhavana!
Shocking experience
Shocking experience, changing flight dates 3 times, demanding or threatening to secure the ticket immediately. Very unfair and disgraceful service, never expected such poor and pathetic experience from these travellers. Playing with people's money and ruining travel plans last minute is not a joke. No one should book with them!!! Forcing travellers to change the flight dates which are inconvenient for them and forcing them to make decisions on the spot
November 2, 2022
Unprompted review
Reply from Gaura Travel
Hello An. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏
This is fraud company
This is fraud company. Australian government must banned this company. I have already complained further to blocked this company in Australia.
September 30, 2022
Unprompted review
Reply from Gaura Travel
Hello YP. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏
Friendly agents
Friendly agents. Worked to find my required dates on prevailing price. Over payment refunded in time. I am happy about the service.
August 10, 2022
Unprompted review
Reply from Gaura Travel
Hello Meenakshi! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
SCAM SCAM BIG SCAMMMMMMM!!!!!!!!
They are Fraud company and fraud peopleGive your money for charity but don’t waste your money and book your ticket with these people. I booked my ticket a month ago and my in laws are ready to fly in 3 days but still chasing for the tickets. Still we don’t have ticket with us.
Biggest lier they are.
We ask several times to speak to manager of this company but they refused every single time. They always have excuses.
3 Days to fly but still they can’t plan their travel.
I seriously going to take this further.It’s not done.We don’t earn to give our money to these scammers.
August 31, 2022
Unprompted review
Reply from Gaura Travel
Hello Smriti. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏
This company is fraud and all their…
This company is fraud and all their agents over the phone lies to you. Please do not booked any tickets from this fraud company
August 27, 2022
Unprompted review
Reply from Gaura Travel
Hello Sumesh. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏
Took refund from the airline and kept it
Waiting for my tickets cancellation refund from these guys from before covid in January 2020. It has been 31 months. The form I filled online for ticket cancellation said a refund will be issues in 4-6 months and I called the airline next day to find out why it will take so long. They said your refund has already been issues. Waiting for my refund for almost 3 years now.
August 17, 2022
Unprompted review
Reply from Gaura Travel
Hello Ashish, could you please share us your order ID? You can also file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again, Ashish. If the airlines had given us the refund, we would definitely be refunding it to you.
You guys want every one hard Earning…
You guys want every one hard Earning money. Don’t want to give refunds after 6 and half month. Very nice way to do business 👨💼 really.
Now you guys wants to take it off line. What ever you wants to give me solution put in public. Your team told Saturday some will contact in Monday. I didn’t got any phone call. As per your company policy and guidelines I did what ever you guys ask to fill all forms since December 2021.
I will call April, June twice and July.
I know already many many people put on every different group complaint. But you guys every…
July 11, 2022
Unprompted review
Reply from Gaura Travel
Hello Suchit. Has your issue been resolved already? If not, could you share us your order ID? We would like to apologize if we have caused you any inconvenience.
Reply from Gaura Travel
Hello Sarbjot! Thank you so much for your kind review. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again :)
I booked with them so many time and…
I booked with them so many time and never had any problem with anything.
Easy and fast great prices.
May 27, 2022
Unprompted review
Reply from Gaura Travel
Hello, Jas! We are so happy that you have always had a good experience with us. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.
Good customer services
May 27, 2022
Unprompted review
Reply from Gaura Travel
Thank you so much for your testimonial, YT Astro! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)
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