Gaura Travel Reviews 

Gaura Travel is absolutely good for booking tickets for India travel.

We had booked our tickets through Gaura travels early Jan 2022 The flight path was through Malaysia and since flights were going to India ,we were booked through Singapore and Airlanka then to Bnagalore.Our return first week of Feb 2022 did not go thro as well,I do understand circumstance beyond their control,We kept Calling Guara travels 10. days before our departure date enquiring if the flights were going through The same response it was definitely going through We were advised 8 hours before our flight that the return flight was not going.We lost money booking RTPCR tests And cancelled TAXI booking And hotel booking as we had to rebook at a higher price.We eventually returned back to Melbourne through another airlines paying more than business class fare one way.No response from Guara travels.The best is yet to come One of our friends also has similar booking and exact dates of departure ,got a refund of $1000 for the return flight cancelled ny MAL we got $800 less for no reason ,no explanation.After calling everyday to the call Centre im MumbaiWe were assured to fill in our complaint (done this several) time uploaded as per instructions To date no response & we are still awaiting a call from a so called team leader ARNAV promising to call but nothing to this date
PLEASE BE WARE OF SCAMMER TRAVEL COMPAn
Y CALLED GUARA

They are very fake and made their own rule to not refund money. The company should close, if one person had injured bad and in hospital on the day of travel ,submit medical document even they said cannot refund money. Ticket cost was $7000. Medical reason had avoided by them can they tell why? During covid time all airlines refunded money exept them.please don't book with them.

Unsupport customer support

Even though airlines paid the money but this agent won't return.

Money Afraid

No response from customer supports
Past this above saying that not refunding money even though airlines paid

Gaura travel agency is a fraud and scam company. Travel agents working over there are so dodgy. Worst experience and poor service. Please read all the reviews on the Trustpilot (au.trustpilot.com) and other reviews on social media. Please don't attract to some of the paid reviews on the Google. Please do your own research and check with your close known friends who used their services earlier and decide if you really want to consider Gaura travels. Don't attract price instantly and do your own research in all aspects and decide. I found if you’re using Gaura travels that means you are risking your trip for sure. If you don't have travel insurance, it's even more complicated. The reason is you don't know you trip is confirmed before 10hrs and you will not have ticket until 10hrs before. I wish I had read the reviews on here before I booked the ticket with them with Charted flight. It's worst experience and dodgy company. The flight condition is pathetic. They used scoot flight as a charted flight. I can’t express my frustration with charted flight journey. I checked with other who were there in same flight from India to Sydney around 45 folks and all of them said same thing and expressed their frustration. Experience is worst. Some of them received ticket 8hrs before actual boarding time. Please imagine you need to travel and you don't have a confirmed ticket. The worst thing is you don't even know the actual travel plan and in last minute they will decide the route of the trip. It's so dodgy company and service staff are pathetic. Especially, think this COVID times you need to do declaration source and destination Airports/countries and without having proper flight details and route map then we can't proceed with declarations. Another thing is COVID PCR generally recommends prior to 72 hrs as per Airline’s guidelines but Gaura travel staff asked me to book just before 24 hrs of the actual flight so that if there are any lay over in other countries PCR test is valid. My trip was delayed in Colombo for no reason around 14 hrs and I have a take Srilanka visa ($35 USD) on my own to be able to fly with Gaura travel. I felt so sorry for some family with kids and their struggles with journey and flight booking. Finally, if you ask for refunds then that's it and you will never get it.
I am planning to report them to ACCC and Fair work ombudsman over for their fraud services. If anyone is interested, then please join together and report the same. Another thing is they will not send the ticket price invoice on the email, and it will over phone we need to transfer the full amount to their bank account. They will not issue invoice with details of the pricing also. It would be appreciated if you book a ticket with direct airlines rather than these sort of dodgy travel companies. Some reasons I haven't done enough research prior to my booking due to my personal circumstances. However, I would definitely not recommend anyone Guara travels for their travel booking.

I booked the qatar airways flight with gaura travels and because i tested positive for covid i had to cancel the flight 5 hours prior, but when i called them and told my situation they said the flight was non refundable but when i called the airline they said the flight is totally refundable and it is clearly mentioned on their website, i booed for 1500 and now they says the cancellation fees is 940 dollars and they will proceed the refund in 5 months, this was my worst experience and i would never ever suggest anyone to choose them as your travel consultant they eat peoples money they don not deserve to be choosen for any travel consultancy.

“Gaura Travel BIGGEST CHOR IN TRAVEL INDUSTRY “

Don’t book with Gaura Travel they are scum bags.
I tried to book the flights for my family. Checked out for my wife and son and when I was paying for my ticket, the price got increased $1000 more during the check out. Completely unethical and illegal.
I have used them many times before but their service has become worst.

Stay away from them.

Complained to consumers affairs.
#ConsumerAffairs #currentaffairs
#gauratravel

They have wasted my 25days and many calls in 25 days to book a flight using my credit from my previous cancelled flight with them but no Luck. They dont deserve any more time of mine. Lodging a complain with consumer affairs and a relevent ombudsman to deal with them.....One work for them "CRAP"

I booked two tickets in August 2019, and the flights had been cancelled because of the pandemic. Now, it has been more than two years and I AM STILL WAITING FOR A REFUND. I called Gaura team several times but each and every time I had received an assurance email but nothing else.

Most pathetic service I’ve received in recent times. Never book a flight with them as they can’t keep up on their commitments in regards to dates or flights. They will charge you a premium price but fail to confirm the date of travel or they will reschedule the flight. Their customer service is equally awful. I spoke to a lady called Sarmistha who was rude, started screaming at me and threatened to get a refund when I was asking the reason for rescheduling. She put on hold and never came back on the call. Pretty annoyed with them.

Be cautious before u book any ticket from this agency.. big liars!! Specially during covid they will keep postponing your flight and let you know at last minute..Don’t book ticket ..highly disappointed with the service.

It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

We booked a ticket for my grandad through Gaura Travels from Brisbane to Delhi via Kuala Lumpur with Malindo Airline. We were initially reluctant to book this flight as my grandad suffers from dementia and Parkinson disease; disembarking and boarding multiple flights would take a heavy toll on his body!! However, the agent reassured us that the flight is direct, only stopping at Kuala Lumpur for refuelling, all passengers stay on board. We double, triple checked the information with the agent too! We were extremely disappointed to find out that the flight stopped in Kuala Lumper and all the passengers had to disembark! Even worse was that the flight stopped in Denpasar, Indonesia before landing in Kuala Lumper!! This information was never provided to us on the itinerary!!!

We were lied to by the agent, I feel that Gaura travels SCAMMED US!! The Covid situation, lack of flights, visa expiring, most of the passengers did not have a lot of options to fly back to India. We were in a vulnerable situation and Gaura Travels took advantage of the crisis. The agent hurried us by saying that there were limited tickets available, offering a discount code, and of course saying “YES” to all of our requests. The agent offered to increase my grandad’s check-in allowance at a discounted price for peace of mind, it seemed like an ideal option! However, disappointingly, the staff at the airport counter reduced our baggage at the last moment by 10kg!! We paid for 40kg check-in luggage with Gaura travels and we were forced to limit our baggage to 30kg with no lenience!! Terrible management, and unprofessional to say the least!!

My grandad thankfully reached Delhi, but it was obvious that he was tired and confused! Gaura Travels made a bad situation worse!! They knew everyone’s position but chose to manipulate us and play with our emotions!!

Extremely disappointed, never booking through Gaura Travels again!

I booked flight for my elderly father from Adelaide to Delhi. They gave me quote of Virgin Australia flight from Adelaide to Melbourne and then Singapore Airline from Melbourne to Delhi via Singapore. Nd They charged me for the abovementioned flight and the only reason for choosing the flight was safety, comfort, and shortest route. Two days before the flight I got call form their customer service that “due to lockdown in Melbourne, it is recommended that you travel from Adelaide to Sydney and then from Sydney to Delhi via Colombo with Srilankan Airline”. The travel agent tried his best to convince me that this is the best flight considering the lockdown in Melbourne. When I questioned him how its going to affect my dad’s flight as he is not going out of Melbourne Airport. He then changed his tone and stated, “I will mention in notes that you only want to fly from Melbourne and with Singapore Airline”.
Then just less than 24 hours before flight, they changed the Virgin Australia flight from Adelaide to Melbourne without advance notice or consent. Also, the waiting time at Melbourne was increased form 4 hours to 12 Hours. I spoke with then numerous times and explained that my Dad had been operated for throat cancer last year, he has been diagnosed with depression and waiting for longer time in public areas at airport will expose him to COVID-19 infection. It is completely unfair, and Gaura Travel should at least make arrangement for their food and accommodation at airport or provide him the other travel arrangements. But even after tens of calls and email back and forth nothing happened. They failed in their customer services and were completely unhuman and unethical in their dealing with customers. I honestly would request all the Indians in Australia not to trust such dodgy travel agents who put their profits first and claims to uniting families all over the web.

I received best customer service from the team (ayul).
Thank you guys for your assistance.

Cheers,
Vinod Mudunuri