Benetton Reviews 247

If I had realised Benetton shipped from Italy I woukd never have ordered from them. They quote 2-5 days delivery 2-5 WEEKS more like. It took them a week to dispatch my jumpers and another week forUPS... See more

I ordered two items, P06256673 and P06256681, which went on 50% sale right after my order. One is not even delivered yet. I contacted to ask whether they can adjust the price, informing that I would... See more

Absolutely shocking. Order finally arrived after 13 days (the website says 2-4 days). I want to return one item ("Returns are free and simple"). The return form will not accept my email or order n... See more

bad experience made a very bog order, cannot return without printing, who has a printer these days. Asked to provide me with a scanning code for return or send me printed label. But they do not both... See more

Absolutely awful customer care experience. Order P06171010 - Bought a size 44 linen trousers and they sent a 54. Trying to return them as they are 5 sizes bigger than what I ordered but they won't acc... See more

The customer service telephone number is answered from Italy. I called them for a help. But I received the worst customer service ever. Customer service rep hung up on me. Disgraceful. I will nev... See more

I purchased a coat online in the middle of November 2025. It was unsuitable and I returned it through their UPS service centre a few days later. It took until 9 December to reach Benetton. Their deliv... See more

This place is so dreadful. Returned a pair of jeans which was within the returns period and perfect condition. Could not find anything there and then to replace it so.... I was simply told well " we d... See more

Avoid! Avoid! Avoid! I sent a return back using a UPS parcel point (local shop) providing all the required documentation (2 copies of the proforma invoice) however the parcel was then sent back to m... See more

I ordered three items online on order number P06237494. I will not be shopping online with Benetton again. There is a 14 day returns policy. I missed the returns window due to a family emergency (I a... See more

After 3.5 weeks, the order finally came with the lack of response, and no help from the customer service. The order was missing 2 items, and 1 came damaged. The rest of the order is just a complete ga... See more

Absolute scam. They approve the order but they won't send you any updates about order (shipment/progress/expedition) for 3 weeks and their customer service is lacking. They start to ship the order whe... See more

This company do not even deserve one star. They are shocking avoid at all costs. They take your money, you return and they do not send refund. About to report to credit card as they have ignored all a... See more

I ordered from Benetton UK on 14 July, expecting standard UK delivery within 2–5 working days as advertised. Only after checkout did I realise the item was shipping from abroad, which was not... See more

Bad quality garment, not worth £60 - it obviously came from China, so worth about £6. Had to send it all the way back to Italy for heavens sake. Return eventually received, refund not. I will not use... See more

I have made two orders from Benetton in the last 3 months, neither of which has arrived. Customer service is non-existent and no-one seems to care whether you receive the orders or not. I wonder how t... See more

Absolutely awful Customer Service. I ordered a polo shirt for my husbands birthday. It arrived on the 4th of July and his birthday was whilst we were on holiday abroad on the 15th of July and we did... See more

Ordered by mistake and tried to cancel the order right away, but there is no such option! I emailed to customer service explaining the issue, 5 days have passed No one replied!!! Order has been ship... See more

i ordered 2 tee shirts , Received refund for one , the other tee shirt refund has not been given since FEB 2025. Horrible service , no reply after many emails .Noone should buy BENETTON ONLINE . They... See more

Horrible customer service. Dont order from them. Did not ship half of the products in my order. Due to this, i had to return a couple of products but their return service is horrible. Sent n number o... See more

Terrible. Rude customer services. Cannot generate returns label, phoned them up, incredibly rude, wish I had read reviews but trusted the name of the shop. DO NOT BUY ONLINE, returns so difficult. Nev... See more

Absolutely appalling customer service. I ordered a couple of items on their website but between me filling in my address and them confirming my order they lost an important part of my address. I email... See more

I bought four T-shirts while on holiday. I wore two while I was away and washed them on my return to the UK. Although I followed their washing instructions (40 degrees. No tumble drying and low spin... See more

Avoid ordering from this company at all costs! I spent a significant amount on their products, only to face a nightmare when trying to return a single item. Despite carefully following their retur... See more

Worst experience ever trying to Return Items. Impossible. No one replying to emails. Order number not generating return label. Beyond stressful and will never purchase from this store again because of... See more

This is a scam. First of all I bought the same cardigan (same size) again I had already bought before, but the one I received was too small and had to be returned. We received money from Benetton how... See more

Noone is replying to e-mails, I placed an order two weeks ago and it hasn't been shipped. yet. Rude and unprofessional, I won't be ordering ever again.

Robot customer service went round in circles trying to return something wouldn’t send an address. WONT BE BUYING BENETTON AGAIN.

Nightmare. Placed one an order on 27Sep, the checkout page suggested 2-4days, it only arrived 10Oct which was 14days. Returning is another mission, no QR code as options, you would need to first... See more

Used to be a good company many years ago but now shockingly bad. Takes a month to receive items and over a month to get a refund (if you are lucky but most of the time they don't refund at all). Not r... See more

Like everyone else has said their return service is dreadful if not impossible. The quality of their knitwear is not good……it all creases and shrinks. I won’t be ordering from them again 😐

I ordered 6 items on the Benetton Outlet pages. Delivery was ok, but one item had a flaw and several were made in another country than the one mentioned on the website. The return form on their websit... See more

Placed an order, money went from account immediately, order is still pending despite contacting customer service via email. Telephone number for customer service cuts off every time I try to ring.

Please be aware Benetton make it impossible to returns items. They are also impossible to contact by e mail or phone . Do not by anything from Benetton on line!!!!!

I wish I had read the reviews on here before ordering from them. Their returns policy is so unclear. I kept having to call them as their online returns wouldn’t work. They then sent me an email with s... See more

Cruel customer service that did not let me return my order after 15 days (return limit 14 days) when i was 1 day late because of documented severe illness.

I ordered a sweater on 13th Jan , still hasn’t arrived , it’s saying on track my order that it was shipped , v poor communication and I will never order anything again from the website

Purchasing from this eshop online from EU country, it is far from the experience you would get from their store. In the store, they always try to help you, regardless if it's an Ukrainian lady who doe... See more

This is the worse service ever. I can’t contact them. They don’t respond back. They don’t answer my calls. I am waiting for my refund a whole month and still don’t have it. DON’T BYE FROM BENNETON!

Wrong size sent.rerurn offered but will cost me £6 UK size 6 but UK size 7 sent 9.95 delivery waste of money Item gone up in price now can't even re orders Keep away not good 😐

Wrong size received for order P06549192. Email advised to return it. Very inconvenient and disappointing.

I can only add to all the other poor reviews. The customer experience is truly awful. They shipped a wrong item to me and made me feel like I was to blame and a scammer. Countless photos over a long p... See more

delays,customer service pathetic

Lack of transparency on the refund fees and terrible customer service. They charged me 7 euro for a return even if the 7 euro for the transport were discounted because I ordered for more than 100 euro... See more

The worst return procedure ever.