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Rated 1 out of 5 stars

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... See more

Rated 1 out of 5 stars

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... See more

Company replied

Rated 1 out of 5 stars

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... See more

Rated 5 out of 5 stars

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... See more

Company replied

Company details

  1. Legal Services

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1.6

Bad

TrustScore 1.5 out of 5

261 reviews

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Rated 5 out of 5 stars

I would certainly recommend Gordon…

I would certainly recommend Gordon Brown Law Firm. I was very impressed with the professionalism of Peter Durham who not only ensured the completion of my house sale was achieved efficiently during lockdown etc, he also showed empathy and understanding to me during a very stressful period. CW

August 24, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Christine,

Thank you for taking the time to leave us a review and thank you for the kind words.
We're delighted to hear you receive the service we pride ourselves on, especially during what has certainly been a stressful and strange time!

We'll be sure to pass the feedback onto Peter also.

Thanks again and take care,
Adam

Rated 5 out of 5 stars

Brilliant Would highly recommend it.

Brilliant Would highly recommend it.

We have recently completed our house sale and purchased another property, not the best thing to do in a global pandemic but our solicitor Kellie Longstaff was brilliant I would highly recommend her she took the stress off, she was fast efficient and always got back to me within the hour for me this is a biggie as this is our 3rd house sale and 3rd solicitor we have used I always find the communication lacked with other solicitors.

She was always polite, and would always go out of her way to help and explain where the conveyancing was up to, any problems we faced she sorted it out.

Thanks again Kellie we really appreciate all your hard work.

Sam & Andrew xx

August 23, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Sam & Andrew,

Thank you so much for taking the time to leave us a review, we're delighted to hear the service you received was a good one and that we were able to help you through your move as smoothly as possible in what is definitely a strange time for us all!

We'll be sure to pass the feedback onto Kellie also.

Thanks again and take care!

Adam

Rated 4 out of 5 stars

We have recently completed on a house…

We have recently completed on a house purchase, thanks, in full, to Kirsty Hudson. Our initial conveyancer was neither efficient nor professional but fortunately he went on annual leave and Kirsty took over. (Our initial negative experience with gblf is the reason for only giving 4 stars.) Kirsty was efficient, professional, reliable and knowledgeable. She was patient and proactive and I would highly recommend her. She is excellent at her job and I hope this is recognised within gblf. Thank you Kirsty.

July 31, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Amanda

Thank you for taking the time to leave an online review. Client feedback is important to us, and we do take on board your comments. We are pleased to hear that Kirsty was able to assist you, and we will pass on your feedback to her.

Kind regards
Wendy

Rated 1 out of 5 stars

3 CARDINGTON Close, Staffordshire

My brother and I recently sold my mothers property, our conveyancer was Lisa Bucknall. My mother is palliative, Lisa Bucknall was informed of this along with the fact my mother had not got long at all. I actually spoke to Lisa once, every other time I could not get an answer from her direct line, when I spoke to the receptionist I was informed that Lisa would call back, she never did. This last week Kate Bell took over for Lisa as she is on annual leave, Kate sorted everything out in 2 days. We have now completed much to my relief, I can now concentrate on my mother in the last few days of her life. All credit should go to Kate Bell. I wouldn’t have given any stars if it were not for Kate Bell.

July 25, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Ms Short

Thank you for taking the time to leave the online review. We are very sorry to hear that you feel the initial service you received was not up to standard. Client feedback is extremely important to us, and therefore we would like to invite you to speak with our Head of Residential Conveyancing Geoff Hall via the firm's complaints procedure below. https://www.gblf.co.uk/wpcontent/uploads/2019/05/ComplaintsProcedure.pdf

Kind regards
Wendy Peffers

Rated 5 out of 5 stars

Buying a house through a Global…

Buying a house through a Global Pandemic was not one of my brightest ideas but Craig Foot and the team were absolutely fantastic and he is a credit to the Firm. Great communication and customer service was received during the transaction and swift and early completion today on my purchase.
Would recommend to my friends and family
Keep up the good work as i know it has been stressful during COVID-19
Thank you to everyone at GBLF

July 24, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Kate

Thank you for your online review. We appreciate all client feedback, but given the current situation your feedback is even more important to us. Our teams have been working exceptional hard to ensure clients are able to move into their new homes. We will pass on your kind words to Craig and the team. We would like to wish you every happiness in your new home.

Kind regards
Wendy Peffers

Rated 5 out of 5 stars

Exceptional service

Exceptional service, professional, organised fantastic communication nothing was too much trouble would definitely recommend using their services
Excellent thoughout

July 16, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Barton

We are delighted to hear you felt our service was exceptional. All client feedback is important to us, and we appreciate you taking the time to leave your online review.

Kind regards
Wendy Peffers

Rated 5 out of 5 stars

Selling a house during a global pandemic!

Samantha was fantastic during the sale of my mother’s house which she had lived in for many years. The sale was made more complex by more things than you can imagine but she took everything in her stride and the service was exemplary.

We needed grant of probate on my late father’s estate which was dealt with by Laura in an equally professional way.

The new office on Team Valley is a godsend for us - it is easy to get to and has parking right outside. The staff here were great. I can’t remember the name of the receptionist but when (before lockdown) I was going to the office she was always helpful and welcoming.

We have used GBLF before and will be doing so again for will writing.

Huge thanks to all involved in the sale of the house.

July 10, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mrs Carruthers

Many thanks for taking the time to leave Samantha and Laura. Our team are always very happy to receive such lovely feedback. We will pass on your comments to them. If we can assist you with anything further in the future, please do not hesitate to contact us.

Kind regards
Wendy

Rated 5 out of 5 stars

Review of Rebecca

Rebecca was friendly, approachable, organised and efficient in her work. She was quick to respond to queries and managed them in a timely manner.

July 7, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Thank you for leaving a lovely review for Rebecca. We are delighted to receive your feedback and will pass on your comments to Rebecca.

If we can assist you with anything further in the future, please do not hesitate to contact us.

Kind regards
Wendy

Rated 5 out of 5 stars

Super Quick House Purchase!

We recently had to change solicitor as our previous one had sat on our searches for weeks pretending they hadn't came through. Kirsty was allocated to us and she was AMAZING! We we're in within two weeks :)

June 18, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Abigail

Thank you for taking the time to leave us an online review. I am pleased Kirsty was able to assist you and resolve any issues you have encountered initially. We will pass on your comments to Kirsty. Best wishes in your new home.

kind regards
Wendy

Rated 5 out of 5 stars

House Purchase

Excellent service, kept me informed regularly and very professional throughout. Will be using again in the future, should need arise.

June 13, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Good morning,

Thank you for taking the time to leave us an online review. Your feedback is important to us, and we are pleased to hear you were very happy with the service received.

Kind regards
Wendy

Rated 5 out of 5 stars

A exellent solicitor for this area.

I have lived in the Chester-le-Street area for decades and have used several other local solicitors firms in the past with varying levels of satisfaction.
A friend recommended Gordon Browm LLP to me as he had been using them for years and said that the service, prices and levels of professionalism were really good and that he would never even think of using another solicitors now.
Well, roll on a few years and I now feel exactly the same way and am telling everyone who needs a good solicitors to look no further than GBLF.
Shelley and Rebecca from the C-L-St office could not have been more helpful, professional and friendly and absolutely nothing was a problem for them and they made every effort to help me in any way possible.
Well done and thanks to Shelley and Rebecca once more!
Gary Smith.

June 12, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Gary

Many thanks for taking the time to leave us an online review which we appreciate.

I am delighted to hear you were recommended to us by a friend. Please pass on our thanks to them.

I will pass on your kind comments to Rebecca and Shelley, and we look forward to assisting you again in the future should the need arise.

Kind regards
Wendy

Rated 5 out of 5 stars

House sale

I would like to personally pass on my thanks, along with my two sisters, to Samantha and her team for their help in selling our house. It was an emotional time for us as it was also a family home for our mother and her siblings. Sadly our uncle passed away there so now all ties are cut, although friends of ours have bought it.
Apart from Samantha having a sharp lawyers brain, it was her human touch that i noticed the most and appreciated during this sad time.
Sam was always helpful and relaxed. Which couldn`t have been easy with a luddite like me!
I will definately be using this law firm again, as trust and compassion are probably the most important things a person can possess, and she has it in spades

Thanks for your support during these unprecedented times

Paul, Carol and Christine

June 11, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Ashman

Thank you for taking the time to leave us an online review. I would like to pass on our sympathy to you and your family at this sad time.

We are delighted that Samantha was able to assist you all and make the process less difficult for you.

We will pass on your kind comments to Samantha, and we look forward to assisting you in the future should the need arise.

Kind regards
Wendy

Rated 5 out of 5 stars

Gordon Brown Law Firm are at the top of…

Gordon Brown Law Firm are at the top of their class!

They have been incredible in dealing with our first time buy and within 12 weeks, we are in our home!!
I simply cannot thank Louise enough for working so hard (especially during the current times) and getting us to completion so quickly and efficiently.

Will forever be recommending you.

Thank you, Thank you, THANK YOU!!

Laura & Robbie

June 3, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Laura and Robbie

Many thanks for your kind online review. We are delighted to hear Louise was able to help you move in to your new home. We will pass on your comments to her.

We wish you all the happiness in your new home together.

Kind regards
Wendy

Rated 5 out of 5 stars

Dedicated and determined to enable my…

Dedicated and determined to enable my sale and purchase to proceed

May 22, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Jenifer

Thank you for your kind online review. Your feedback is important to us, and we are delighted we were able to assist you.

We wish you all the happiness in your new home.

Kind regards
Wendy

Rated 5 out of 5 stars

Superb!

Best legal firm experience by far. Good solid straight forward advice, coupled with exceptional, professional, efficient communication to make life easy. I will use GBLF again and will strongly recommend them.

May 20, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Stuart

Many thanks for your kind comments. We are delighted to hear your experience with us was exceptional. If we can assist you with anything further in the future, please do not hesitate to contact us.

Kind regards
Wendy

Rated 5 out of 5 stars

I have recently had the pleasure of…

I have recently had the pleasure of working with Lisa Bucknall, Our buyers solicitors where absolutely terrible, Lisa worked extremely hard to get our move completed in very testing circumstances, she is a absolute credit to her company and I will be using GBLF again in the future, 100% recommend the service, I was always be grateful for the efforts Lisa made.

May 20, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear David

Thank you for taking the time to leave us an online review. Client feedback is important to us, and we appreciate your comments which we will pass on to Lisa.

Kind regards
Wendy

Rated 5 out of 5 stars

Great service

Great service, especially considering everything that is going on in the world today. Thanks for helping us complete during these crazy times.

May 12, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Christopher

Many thanks for taking the time to leave us an online review. We are glad our team was able to assist you in these challenging times.

Best wishes
Wendy

Rated 5 out of 5 stars

I would like to thank Alan Maxwell

I would like to thank Alan Maxwell, and Kellie longstaff for making it possible to purchase my home where others had failed. Kellie was friendly, approachable, and patient with me. Both Kellie and Alan were always available to answer and explain any questions or queries I had. Keeping me up to date every step of the way. I would highly recommend Alan and Kellie at Gordon Browns Thank you. Dionne

May 11, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Dionne

Many thanks for taking the time to leave us an online review. We are pleased to hear your experience with us was a good one, we will pass on your kind comments to Allan and Kellie. We wish you all the very best in your new home.

Kind regards
Wendy

Rated 1 out of 5 stars

Not recommended, keep away

Not recommended, from the start nothing hit problems, several delays, missing communication, when they said they had tried to contact me but obviously they hadn’t - no missed calls.
Variety and inconsistent number of people dealing with mortgage details, became lost with it all.
When everything was finalised they sent me the final bill three times due to them not agreeing to the original quote and then adding cost on top because they had forgot To add something.
Not a recommendation I would suggest. I went with them through Avant Homes, which are a great company, however I would Highly suggest you stay with your local solicitor and don’t take the chance with this firm that has been a Disappointment from start to finish!

April 25, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Thanks for getting in touch and for the feedback. We're sorry to hear you fee your experience with us hasn't been a good one.

Our team is looking into this to see exactly what has happened. We will come back to you once this has been looked into.

Kind regards,

Wendy

Rated 5 out of 5 stars

I couldn't recommend Gordon brown law…

I couldn't recommend Gordon brown law firm enough. Rebecca Gray and Libby Martin have been brilliant arranging my will for me. Even with everything going on they sorted it all via email and Libby answered all my questions, even my silly ones because I didnt have a clue about most of it. Great service, thanks alot!

April 23, 2020
Unprompted review
FLBG   logo

Reply from FLBG

Dear Gemma

Many thanks for taking the time to leave us an online review. We are delighted to hear that Rebecca and Libby were able to assist you despite the challenging times we are living in.

I will pass on your kind comments to Rebecca and Libby.

Kind regards
Wendy

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