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Rated 1 out of 5 stars

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... See more

Rated 1 out of 5 stars

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... See more

Company replied

Rated 1 out of 5 stars

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... See more

Rated 5 out of 5 stars

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... See more

Company replied

Company details

  1. Legal Services

Written by the company

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1.6

Bad

TrustScore 1.5 out of 5

261 reviews

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Rated 5 out of 5 stars

A quick and friendly service

A quick and friendly service with great communication. Would highly recommend.

November 1, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Sarah,

Thank you for taking the time to leave us an online review. Client feedback is very important to us. We are pleased you had a great experience with us.

Kind regards
Wendy

Rated 5 out of 5 stars

The staff were very helpful and were…great

The staff were very helpful and were available when needed.. I think the process with new buyers require patience with the technical jargon used inthe letters etc but most stuff was explained and I felt looked after.

October 31, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Sheperd

Thank you for your kind review. We are delighted you found our service supportive and helped you through the process.

Kind regards
Wendy

Rated 5 out of 5 stars

I would recommend Gordon Brown law…

I would recommend Gordon Brown law firm.
Kate bell always kept me updated, there was never a problem always a solution, many thanks Kate and to your team.

October 31, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Paul

Many thanks for taking the time to leave us an online review. Client feedback is extremely important to us. We will pass on your feedback to Kate.

Kind regards
Wendy

Rated 5 out of 5 stars

I can highly recommend the service I…

I can highly recommend the service I have received from Rebecca Saunders when purchasing my new home. She is always more than helpful and very efficient. I would not have met the completion date without her dedication. I would definitely use her services again.

October 31, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Andrea

Many thanks for taking the time to leave us a review. It is lovely to hear you had a great experience with us. I will pass on your comments to Rebecca, and we look forward to assisting you again in the future.

I would like to take this opportunity to wish you every happiness in your new home.

Kind regards
Wendy

Rated 5 out of 5 stars

I’ve recently sold my property using…

I’ve recently sold my property using Gordon brown LF and Rebecca Saunders was my contact at Gordon brown and she couldn’t have been any better, the sale was held up at my buyers side and Rebecca pushed them hard all the way to the sale through.

Wouldn’t hesitate to use them again.

Excellent work Gordon brown/ Rebeca Saunders.

John runciman

October 30, 2019
Unprompted review
Rated 5 out of 5 stars

Both sale and purchase of my home

Can’t thank Gordon brown law firm enough for all the hard work they have put in especially Rebecca Saunders. They have gone above and beyond to make both my house sale and house purchase as easy as it possibly can be. Sending information promptly and Working around my busy schedule to make the process as smooth as it could have been. I would recommend Gordon brown law firm to anyone.

October 26, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Alice
I would like to thank you for leaving us a review. Client feedback and comments are important to us.
It's fantastic to hear that you've had such a great experience with us. I will pass on your comments to Rebecca.

Kind regards
Wendy

Rated 5 out of 5 stars

Excellent advice and support recieved…

Excellent advice and support recieved by Laura Brydon when entering the unknown regarding LPAs for my father. Laura and Kate Bell kept me fully informed and updated throughout the process and would definitely recommend to family and friends!!

October 24, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Heather

Many thanks for taking the time to leave us a review, client feedback is very important to us.

We are delighted to hear you received excellent support and advice from us. I will pass on your comments to Laura and Kate.

Kind regards
Wendy

Rated 5 out of 5 stars

Purchase of new home.

Kate Bell was fantastic throughout the purchase of my new home. I was kept informed through the whole process and it was all completed within five weeks. Many thanks to all at Gordon Brown Law Firm Chester le street .

October 22, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning William,

Thank you for taking the time to leave a review and for giving us feedback.
It's fantastic to hear that you've had such a great experience with us. We'll be sure to pass on the kind words to Kate also.

Thanks again and kind regards,
Adam

Rated 5 out of 5 stars

Very good company

Gordon brown Helped us enormously when we needed to get LPA for our father. We were venturing into Unknown territory and everything was explained to us in a manner we could understand. Big shout out
To Laura Brydon solicitor and Kate Bell who kept us
Fully up
To date will definitely use this
Company again

October 17, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Close,

Many thanks for taking the time to leave your lovely review. We are always pleased to receive client feedback.

We will pass on your comments to Laura and Kate.

We look forward to assisting you again in the future.

Kind regards
Wendy

Rated 5 out of 5 stars

GBL helped me through a very stressful…

GBL helped me through a very stressful year from start to finish. The guideance and support given was exceptional. A big thank you to Simon Dakers and the Family Law team,

October 16, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning Sue,

Many thanks for taking the time to leave us a review. Client feedback is very important to us, and we are pleased to hear that Simon and the team were able to provide you with the support at a difficult time.

Kind regards
Wendy

Rated 5 out of 5 stars

We were recommended GBLF...

We were recommended GBLF, and we are so pleased we were!

We were assigned Michelle Meikle, and a what a true hero she is. We instructed GBLF for both sale and purchase, and too say we have had the odd hiccup with trying to secure a purchase is an understatement!

None of this GLBF’s fault, in-fact they’ve been faultless and refreshingly understanding. Following a successful completion we now persevere with our purchase.

GBLF is what great conveyancing is all about. Highly recommended!

October 11, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Howard

Thank you very much for taking the time to leave us a review. Customer service is very important to us, we appreciate your comments which we will pass on to Michelle.

Kind regards
Wendy

Rated 5 out of 5 stars

Reliable and Efficient

Having heard stories of solicitors dragging their heals by other first time buyers, we were reccommended GBLF by our mortgage advisor. They kept in contact on a regular basis by phone and by email, explaining everything clearly along the way. We would very likely use them again in the future.

October 9, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning,

Thank you very much for taking the time to leave us an online review. Customer feedback is very important to us. It is fantastic to hear that your experience with us was a good one.

We look forward to working with you again in the future.

Wendy

Rated 5 out of 5 stars

Thanks to Gordon Brown Law firm in…

Thanks to Gordon Brown Law firm in particular Michelle Meikle who was extremely ‘patience’ with lack of understanding of all the jargon used when selling a property. She made the whole experience seamless and worry free. I would recommend this law firm .

October 4, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Ms Bartle

Thank you so much for taking the time to leave your feedback. Customer feedback is very important to us and it is great to hear that your experience with us was a good one. I have passed your comments on to Michelle.

Wendy

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from Gordon Brown Law Firm,special mention for Joanne Reid who was always there to assist and made a stressful move very easy.

October 3, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Hunter

Thank you so much for taking the time to leave great feedback. it is fantastic to hear that your experience with us was a good one. I have passed your comments on to Joanne.


Wendy

Rated 5 out of 5 stars

Gordon Brown Law Firm Chester le Street

Kate Bell at the Gordon Brown Law Firm Chester le Street branch helped me, a clueless first time buyer, through the purchase of my house. Kate was quick to reply to my emails, called with anything urgent and kept me updated. I would definitely recommend to others.

September 30, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon,

Thank you so much for the great feedback. Fantastic to hear that your experience with us was a good one. I'll make sure to pass this to Kate also.

Adam

Rated 5 out of 5 stars

I can honestly say that Gordon Brown…

I can honestly say that Gordon Brown Law Firm are great to work with. I have used them twice now and each time they have been so professional, graceful, and understanding. Peter Durham in particular has been an absolute legend in getting my sale and purchase through. No question from me was ever too stupid (I hope!) and he was always contactable. Would definitely use GBLW in the future and recommend to others.

September 27, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Anna,

Thanks so much for the kind words! We're delighted your experience with us was a great one. I've passed the feedback to Peter this morning to let him know also.

Adam

Rated 1 out of 5 stars

Awful from start to still not finish

Awful from start to still not finish

Instructed Gordon Brown Law Firm Chester le Street to act on our behalf to help with our conveyancy and having never sold a house before my partner and I assumed using the people who dealt with the purchase of the house when my partner would make it a smooth and easy process how wrong was I.

We are over 2 months in now and not a completion date in sight , they don`t return calls have now lost some paperwork that they need to progress the sale of the property.

It has now caused us to loose our completion date deadline because of the incompetency of Gordon brown law firm at a cost to ourselves all I can hope is that people read this review and never use these people to save themselves all the hassle , stress and money lost.

September 24, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Hi Tom,

Thanks for getting in touch and for the feedback. We're sorry to hear your experience with us hasn't been a good one. Feedback like this allows us to see what we can do better so it's certainly welcome.

Our team is looking into this one to see exactly what has happened, but we would need more information from yourself. If possible could you email me (clientservice@gblf.co.uk) with a case reference number or an address to allow us to investigate further.

Kind regards,

Adam

Rated 5 out of 5 stars

Gordan Brown solicitors are an…

Gordan Brown solicitors are an excellent firm.
Very efficient and friendly.
We have used them trice and have been very satisfied with their work.

September 23, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Hi Tracy,

Many thanks for the feedback and for your kind words. It's always great to hear what we're doing well so that we can keep improving our service. Thrilled to hear you've had a great experience with us on more than one occasion!

Thanks again and all the best,

Adam

Rated 5 out of 5 stars

Dealt with our enfranchisement/Freehold…

Dealt with our enfranchisement/Freehold acquisition efficiently and professionally for a prearranged fixed fee. No hidden charges. We were kept updated on developments. The service was excellent and we will certainly recommend Gordon Brown to friends.

September 23, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Hi Esme,

Thank you so much for the kind words. It's brilliant to hear you've had such a positive experience with us, I'll be sure to let the team know.

Thanks again and all the best!

Adam

Rated 5 out of 5 stars

Peter Durham

Peter Durham acted for me when purchasing my first home. He was friendly, helpful and extremely efficient and kept me well informed throughout. I would highly recommend his services to anybody who requires a Solicitor.

September 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Hi Rebecca,

Thank you for the feedback. Delighted to hear you've had a great experience with us. We'll be sure to pass this to Peter as well.

Kind regards and enjoy your new home!

Adam

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