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Rated 1 out of 5 stars

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... See more

Rated 1 out of 5 stars

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... See more

Company replied

Rated 1 out of 5 stars

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... See more

Rated 5 out of 5 stars

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... See more

Company replied

Company details

  1. Legal Services

Written by the company

This company is now closed.


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1.6

Bad

TrustScore 1.5 out of 5

261 reviews

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Rated 4 out of 5 stars

We would like to thank Kate Bell

We would like to thank Kate Bell for all the work carried out for the conveyancing of our property purchase.
Especially for all the areas you highlighted that needed the sellers to action.Had we not had your dedicated support we may have run into issues in the future.
The agent originally wanted us to use the same solicitor as the sellers to speed up the process, we are so glad we didn’t take that option.

Cherry & Peter

December 4, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Cherry,

Thank you for taking the time to leave us feedback. It really helps us improve our service.
We're delighted to hear that your experience with us was a positive one and that any potential future issues were avoided!
We'll be sure to pass this to Kate also.

Kind Regards,
Adam

Rated 5 out of 5 stars

A professional service

We used GBLF for our Purchase and Sale our Conveyancer Rebecca guided us through the process start to finish and if we had a question she answered it straight away brilliant communication and a professional service. Couldn’t recommend her enough

December 3, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Hi Matthew and Sarah,

Thank you for taking time to leave us a review. We're delighted to hear your experience with us was a positive one
We'll be sure to pass this to Rebecca also.

Kind Regards,
Adam

Rated 5 out of 5 stars

a professional company

a professional company, Kirsty went above and beyond to help complete the sale of my property and keep my in the loop. I would highly recommend this company especially Kirsty and I will be using the in the future

December 3, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Leanne,

Thank you for taking time to leave us some fantastic feedback. It really helps us to see what we do well and where we could improve.
It's great to hear you've had such a positive experience with us and that the communication was good throughout. We'll be sure to let Kirsty know also.

Kind Regards,
Adam

Rated 5 out of 5 stars

Kept in the loop at every stage

Kept in the loop at every stage, someone was always available for advice.

November 29, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning,

Thank you for taking the time to leave a review. It really helps us make sure our service is the best it can be. We're delighted to hear you had a great experience with us.

Kind Regards,
Adam

Rated 5 out of 5 stars

Great help and support and kept me…

Great help and support and kept me informed throughout the process, couldnt fault them at all.

November 29, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning,

Thank you for taking the time to leave a review. It really helps us make sure our service is the best it can be! It's fantastic to hear that your experience with us was a great one.

Kind Regards,
Adam

Rated 5 out of 5 stars

Rebecca Stafford has been amazing

Rebecca Stafford has been amazing. She has gone above and beyond with our recent house purchase.
Rebecca has chased responses for us and gotten us quick resolutions.
Can not recommend her enough!

Thank you Rebecca!

November 29, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Lynsey,

Thank you for taking the time to leave us feedback. It's always fantastic to hear our clients are happy. Thanks also for the kind words, we'll be sure to let Rebecca know.

Kind Regards,
Adam

Rated 5 out of 5 stars

Joanne Reid was fantastic help and gave…

Joanne Reid was fantastic help and gave me all the advice and answers to everything I asked/needed.

November 28, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning Sam,

Thank you so much for taking the time to leave us a review. It's great to hear your experience with us was a positive one. We'll be sure to pass this to Joanne also.

Kind Regards,
Adam

Rated 5 out of 5 stars

Very happy with GBLF

Very happy with GBLF. Handled by house purchase smoothly, no issues and friendly professional staff.

November 25, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good Morning Ruth,

Thank you so much for taking the time to leave us a review and also for the kind words.
We're delighted to hear that your purchase went well and that the service you received was great.

Kind regards,

Adam

Rated 5 out of 5 stars

Quick

Quick, friendly and professional..A pleasure to do business with in our house purchase..Recommended A+++

November 22, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Ross

Thank you for your kind review. Customer service is extremely important to us, and we are always grateful to receive great feedback. We would be grateful for your recommendations.

Kind regards
Wendy

Rated 5 out of 5 stars

Rebecca was excellent

Rebecca was excellent - professional and organised. Very happy with the service provided.

November 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Thank you for leaving your online review. We are always grateful to receive client feedback. If we can assist you again in the future, please do let us know.

Kind regards
Wendy

Rated 5 out of 5 stars

Gordon Brown were knowledgable

Gordon Brown were knowledgable, helpful and friendly. We used the firm to help us sell and buy a property and we received great customer service

November 18, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Laura,

Thank you for your kind words and for taking the time to let us know. It's fantastic to hear you had a great experience with us and that everything went smoothly for you.

Kind regards,
Adam

Rated 5 out of 5 stars

Excellent from beginning to end!!

Excellent from beginning to end!!
Kirsty kept me informed throughout the process of remortgaging/ transfer of deeds, and any questions I had were dealt with quickly and efficiently.
I would certainly recommend you to family and friends.
Thank you

November 18, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Lorraine,

Thank you so much for taking the time to leave us a review. We're happy to hear your experience with us was a positive one and that everything was so efficient for you.

Thank you for the kind words, we'll be sure to let Kirsty know also.

Kind regards,

Adam

Rated 5 out of 5 stars

Fantastic firm

Fantastic firm. Would highly recommend for an easy, quick house move. Rebecca was great and kept me updated every step of the way - many thanks.

November 14, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Sharon,

Thank you so much for the kind words and great feedback. It's so good to hear that your experience with us has been a positive one. We'll be sure to let Rebecca know also.

Kind regards,

Adam

Rated 5 out of 5 stars

I used Gordon Brown to redeem Help

I used Gordon Brown to redeem Help to Buy and that was very good decision I made. Gordon Brown have very reasonable prices. Our solicitor - Rebecca - was very helpful, nice, patient but the most important very efficient and professional. Our case was sorted in very nice manners with perfect results. I cannot praise Rebecca and Gordon Brown enough - definitely worth any penny I paid.

November 12, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning,

Thank you for the kind words and fantastic feedback. It's great to hear that your experience with us was a good one and that you were given the professional, friendly service we pride ourselves on.
We'll be sure to pass this to Rebecca also.

Kind regards,
Adam

Rated 5 out of 5 stars

Best company we have used for moving…

Best company we have used for moving home cannot recommend them
enough, Peter was very efficient and professional. He always responded to our queries and kept us fully informed. The property guide online was good and the online process made it much quicker and easy. Would definitely use again. Highly recommended.

November 5, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Kayla,

It's great to hear your experience with us was a great one - thank you for choosing us and for taking the time to leave us feedback. We'll be sure to pass this onto Peter also.

Kind regards,
Adam

Rated 5 out of 5 stars

Michelle kept me informed throughout…

Michelle kept me informed throughout and inspired confidence during a difficult time. I would recommend.

November 5, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Peter,

Thank you for the kind words and for taking the time to leave us feedback. We will be sure to pass this onto Michelle also.

Kind regards,
Adam

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with GBLF for my house purchase.
Rebecca Saunders was very helpful and kept me informed every step of the way. I would recommend the firm for as they have been very professional, well organised and very informative.

November 5, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Laura,

Thank you for taking the time to leave us feedback and thank you again for the kind words.
It's fantastic to hear you've had such a positive experience with us. We'll be sure to pass this onto Rebecca also.

Kind regards,
Adam

Rated 5 out of 5 stars

Gordon Brown Law Firm carried out the…

Gordon Brown Law Firm carried out the conveyancing of the sale of my house, and the purchase of our new home. We are an elderly couple, nearly of 80 years. It has been a rather fraught and difficult period for us, and GBLF have been so professional, kind, and reassuring, we really feel so grateful for their patience. Their conveyancing team, led by Rebecca Saunders is simply amazing. Huge thanks to Rebecca, Kathryn, Lesley, and the helpful receptionist. I heartily recommend GB law Firm.

November 5, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon James,

Thank you for taking the time to leave us feedback - we're delighted to hear you've had such a great experience with us. We'll be sure to pass on the kind words to all involved.

Kind regards,
Adam

Rated 5 out of 5 stars

Great experience.....

Great experience with Kathryn and Kellie throughout the sale of my property. Very professional and clear communication at all times - thank you both!

November 1, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Alison,

Thanks for taking the time to leave us a review. We'll be sure to pass on the kind words and feedback to both Kathryn and Kellie.
It's great to hear your experience with us was a great one and we're glad the sale went smoothly.

Kind regards,

Adam

Rated 5 out of 5 stars

property purchase

Chris Elliott handled my conveyancing,everything went smoothly and I was kept informed at all stages
I will use this firm again for my next purchase

November 1, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon,

Thank you for the kind words and great feedback. We're happy your experience with us was a good one and we'll be sure to let Chris know too.

We look forward to assisting you with any future queries.

Thanks again and kind regards,

Adam

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