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Rated 1 out of 5 stars

EDIT: 10/06/24- GBL have tried to remove my review from Trust Pilot with the comment - "they don't believe this is based on a genuine experience" - I can guarantee this is a genuine experienc... See more

Rated 1 out of 5 stars

Under resourced, poor handover between legal executives, last minute hitches and no contact by phone to smooth things over. The irony is your front line telephony staff are good, it's what what lies... See more

Company replied

Rated 1 out of 5 stars

GORDON BROWN LAW. Parttisons get their sellers to use them saying the best. What a joke. If you are selling or buying a house 1) never go by the recommendation of your estate agent cos the... See more

Rated 5 out of 5 stars

My solicitor Sophie Templer has been extremely helpful throughout the stressful process of moving. She has kept us up to date weekly and provided support and guidance through the whole process. Due... See more

Company replied

Company details

  1. Legal Services

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1.6

Bad

TrustScore 1.5 out of 5

261 reviews

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Rated 5 out of 5 stars

Michelle was excellent and helped us…

Michelle was excellent and helped us the whole way through the conveyancing process quickly, and professionally. No question was too small or inconvenient for her to answer and we always received a quick and professional response. Would definitely recommend and will use her again if we ever move house. Thanks Michelle!

December 23, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Niamh,

Thank you for taking the time to leave us feedback. It's great to hear you've received such great service. It's something we really take pride in delivering and we're glad we could be there every step of the way. We'll be sure to pass this to Michelle also!

Kind Regards,
Adam

Rated 5 out of 5 stars

Less than 5 weeks to complete our house move!

Super efficient conveyancing from Daniel and the team saw us complete within 5 weeks. Friendly and helpful service throughout.

December 21, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Dan,
Thank you for taking the time to leave us a review.

It's fantastic to hear that you've received such great service from Daniel. It's something we really pride ourselves on!

Kind regards,
Adam

Rated 5 out of 5 stars

House purchase

Good communications from Gordon Brown staff throughout the process made the house purchase swift, smooth and without problem. Recommended.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Andy,

Thanks for taking time to leave us feedback. We're delighted you received such fantastic service and that everything went smoothly with your process.

Kind Regards,
Adam

Rated 5 out of 5 stars

First Time Buyers

My fiancé and I were recommended GBLF by Millers when we were buying our first home.

We have just today got our keys, and we could not be happier with the assistance GBLF gave us. They helped us through the process from start to finish, constantly keeping us informed and assisting us in the legal understanding of our contracts.

Our solicitor informed us to close our ISA’s down early in case of any issues with the bank. We closed down our ISA a month and a half before completion. What we didn’t know was the bank had not shut down the ISA correctly (administrative error on the banks part).

When the error was revealed to us two weeks prior to completion, we contacted our solicitor and explained the situation. Throughout our entire dealing with the bank to get it sorted, she was helpful, understanding, and helped us get the ISA bonus completed on time once the bank rectified their error. It was a bit touch and go whether we would get the bonus, but in the end, GBLF helped us get it.

Even though we did not meet our solicitor in person (phone calls and emails), there was a constant stream of communication to keep us up to date with everything going on, and we never at any point felt we were chasing them up.

This is the first house we have bought, and the service we received from GBLF was beyond our expectations. We highly recommend their services to anyone buying there house, for the first time, or any other time.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon Daniel,

Thank you for taking the time to leave us a review. It's fantastic that we were able to assist you so swiftly when needed, and that you were able to contact us when needed.

We're glad to hear that your purchase went though and we would like to wish you and your fiancé all the very best in your new home.

Kind regards,
Adam

Rated 5 out of 5 stars

Great customer service

Great customer service, fast and efficient! Would highly recommend.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Adam

Many thanks for your great feedback. We are very pleased to hear you would highly recommend our services to others.

Kind regards
Wendy

Rated 5 out of 5 stars

Joanne went above and beyond to make…

Joanne went above and beyond to make the process as smooth as possible.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Jamie

Thank you for leaving us your feedback. We are pleased to hear the process went as smooth as possible for you. We will pass on your comments to Joanne.

Kind regards
Wendy

Rated 5 out of 5 stars

Peter durham has been looking after me…

Peter durham has been looking after me and has been absolutely brilliant throughout the process. I got completion in 28days and he kept me updated throughout the process
Thank you

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Amy

Thank you for your feedback, we are delighted to hear Peter looked after you so well during your transaction.

We will pass on your kind comments to Peter.

We wish you every happiness in your new home.

Kind regards
Wendy

Rated 5 out of 5 stars

Gordon Brown have been excellent in…

Gordon Brown have been excellent in assisting me with the purchase of my first home. I would highly recommend them!

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Claire

Thank you for your kind review. We are delighted to hear you would recommend us on the back of the service we provided to you.

We wish you all the very best of luck in your new home.

Kind regards
Wendy

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Always replied by email promptly and kept us up to date every step of the way thanks Daniel and his team

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good afternoon,

Many thanks for leaving your online review, we are always pleased to receive our clients feedback.

We will pass on your comments to Daniel and the team.

Kind regards
Wendy

Rated 5 out of 5 stars

First time I have used Gordon Brown…

First time I have used Gordon Brown solicitors, nothing was an issue and gave good advice every step of the way. Communication was clear and kept informed during the full process. If there was an questions they were promptly answered.

I would highly recommend the team, and would not hesitate to use them again.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Smith

Thank you for taking the time to leave us a review as client feedback is very important to us. We are delighted to hear our team guided you through the process, and that you would be happy to recommend us to others on the back of the service you received.

We look forward to assisting you again in the future

Kind regards
Wendy

Rated 5 out of 5 stars

As a first time buyer with limited…

As a first time buyer with limited knowledge i could not recommend Gordon Brown enough. Joanne has been amazing! No question was too stupid and she helped me through every stage of the process. Really took the stress out of a stressful time.

December 20, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Katy,

Thank you for taking the time to leave us a review.

We're delighted to have assisted you with such a major milestone in buying your first home. It's fantastic to hear Joanne was was on hand every step of the way and we'll be sure to pass this kind feedback on to her also.

Kind regards and all the very best in your new home,
Adam

Rated 2 out of 5 stars

Gordon Brown LLP was recommended via…

Gordon Brown LLP was recommended via Millers as an excellent firm to support new build customers/first time buyers.

My honest experience was more hassle than anything else. The appeared to be breakdowns in communication between Millers and GBL on a number of occasions.

One example was following payment of the search fees I was chased to say this had not been done (although the payment had been made at least 4 days before hand) by Millers following advice from GBL.

During the process I sent a number of emails to ask questions, in particular around payment which were not answered.

One thing which would be helpful for first time buyers with help to buy ISA's is the instructions to get the closing statement early. We ended up in a mad rush to close ours as we weren't aware of the closing statement requirement. Some-kind of quick reference list of have you done XYZ.

Finally on the day of completion I was told that I had underpaid. After reviewing the invoice I had pay exactly the right amount but a further invoice was produce due to an error on GBL side (which was not sent). Appreciating you pay what due it did cause a lot of stress on the completion day.

When speaking with the conveyer Joanne she was always really helpful and did apologies multiple times around the invoicing mistake.

December 19, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Lee,

Thank you for getting in touch and leaving your feedback. We're sorry to hear your experience with us hasn't been up to our normal standard . Client feedback is very important to us, as it allows us to see what we can do better and improve on our procedures for future clients.

Kind regards,
Wendy

Rated 5 out of 5 stars

I worked with GBLF to sell my house

I worked with GBLF to sell my house and they were excellent. Louise was my solicitor and acted professionally and prompt with any questions etc. She was a delight to work with and everything progressed well with GBLF.

Thank you!

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

House purchase

Regarding a house purchase - they have been very helpful, friendly and quick to respond to any issues.

December 17, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Guthrie

Thank you for taking the time to leave us a review. It was our pleasure to assist you with your property purchase. We wish you all the very best of luck in your new home.

Kind regards
Wendy

Rated 5 out of 5 stars

I have used Gordon Brown for all my…

I have used Gordon Brown for all my property transactions for the last 10 years. They have always offered me the most professional service but at a fair price. Kathryn and Kellie are always looking after your best interests and keep you updated at all times. I would have no hesitation in recommending them to anyone buying or selling property .

December 13, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Dear Mr Torrance

Thank you for leaving your kind review. We are delighted to hear your experience with us is always a good one and that you would recommend us to others. I will pass on your comments to Kathryn and Kellie, and we look forward to assisting you again in the future.

Kind regards
Wendy

Rated 5 out of 5 stars

Our case was handled in a very…

Our case was handled in a very professional manner and everything completed nice and quickly to get us into our new home. We would recommend Rebecca Saunders and GBLF especially for their conveyancing services.

December 10, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Colin and Louise,

Thank you for talking time to leave us feedback. It's fantastic to hear that everything went smoothly and quickly. We'll be sure to pass this on to Rebecca also.

From everyone at Gordon Brown Law Firm, good luck in you new home.

Kind regards,
Adam

Rated 5 out of 5 stars

Michelle and the team where awesome

Michelle and the team where awesome, made the whole house buying process as stress free as possible. Always contactable and pleasant to talk to. Would have no problem in recommending them to anyone who wants a fast, efficient, friendly service. Wish there were more than 5 stars to give them!

December 6, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Rosamond,

Thank you so much for taking the time to leave us feedback. We're delighted to hear your experience with us was a great one and that we were able to take away the stress of your house buying process.
We'll be sure to pass this feedback to Michelle and the team also.

Kind regards,
Adam

Rated 5 out of 5 stars

Fantastic Service

Rebecca was great, very thorough, kept us informed all the way through, thanks so much for the help :)

December 6, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Martin,

Thank you for taking the time to leave us a review. It's fantastic to hear that you were kept up to date throughout.
You're more than welcome and we'll be sure to let Rebecca know also.

Kind regards,
Adam

Rated 5 out of 5 stars

It was a great pleasure to deal with…

It was a great pleasure to deal with Michelle, there were no hick ups at all.

December 5, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Irma,

Thank you for taking the time to leave us feedback. We're happy to hear everything went smoothly for you and with no issues.
We'll be sure to pass the feedback to Michelle also.

Kind Regards,
Adam

Rated 5 out of 5 stars

I have recently moved home and used…

I have recently moved home and used Gordon Brown law firm for conveyancing. Michelle Meikle acted for us and we found her to be professional, reliable and courteous. This was a stressful process but we felt things were safe in hand with GBLF. I would recommend the firm to others.

December 4, 2019
Unprompted review
FLBG   logo

Reply from FLBG

Good morning Neil,

Thank you for taking time to leave us a review and thank you for trusting us with your move.
It's fantastic to hear your experience with us was a great one and that you were given the professional service we pride ourselves on.
We'll be sure to pass this on to Michelle also.

kind regards,
Adam

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