gear-up.me Reviews 

186
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

product received ahead of time as committed, in good shape as packed, and the great assistance and support of Rasool who is always in quick reply every time i asked something. thanks Rasool, thanks ge... See more

Company replied

Rated 5 out of 5 stars

I ordered a laptop from these people to ksa and i had a flight in 8 days aswell, at first i was skeptical that i might not end up getting it on time but vincent helped me throughout the whole proce... See more

Company replied

Rated 5 out of 5 stars

The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more

Company replied

Rated 1 out of 5 stars

It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more

Company details

  1. Computer and Accessories Store

Information provided by various external sources

Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(186)

33 reviews in the last 12 months

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Rated 4 out of 5 stars

Great collection of IT products.

They have a great collection of IT products. After several searches, I found the HP printhead I needed from this website and they also happen to have it for the cheapest.

My only complaint would be the shipping time. It a whole week for the item to come home despite paying additional for the shipping. They also don't have an in-store pickup option.

August 14, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend Gear-up to anyone…

I highly recommend Gear-up to anyone who wants to build their own customize Gaming PC. They have wide selections of PC parts and accessories which can be rarely found on local or even online shops. Their customer service is one of the best if not the best. Thanks to Mr. Lidel for attending all my queries from start to finish of building my first Gaming PC

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Things can go wrong - how they get fixed is key.

Things can, and do, go wrong. Sometimes you don't get what you ordered. I my case, a BENQ 16:10 monitor - when I assembled the unit - a piece was missing from the stand base. This was not the fault of GEAR-UP.ME, but they immediately offered me to return the unit. Actually, I want to keep the monitor - it's great. So GEAR-UP.ME contacted the manufacturer and got them to send the missing piece. This was a couple of weeks ago, and the part just arrived today. My monitor is now complete and I'm very happy.
Things can go wrong - how they get handled is key. GEAP-UP.ME did a great job. Well done and thanks to Lidel for keeping in regular contact and not making me chase for updates, superstar service.

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

The best place to get your new gear

The best place to get your new gaming or computing gear ... Excellent service and support offered at the most reasonable prices. Do not look anywhere else ... Highly recommended..

I took the Nemesis PC to churn through the most extensive workstation workload and to get the best possible gaming experience - all in a single customized build of thr highest quality standards.

July 25, 2021
Unprompted review
Rated 5 out of 5 stars

1-arslan

1-arslan

Good Man and helping me and answer my call out of work to help me
2-lidel
Good service good idea how to do you PC gaming

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

John was very helpful at the initial meeting where he matched up our PC requirements with the right combination of components to meet our budget. PC was delivered on time and questions raised in the meantime were answered. PC works great.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Their computers are amazing!

Ordered an amazing computer from them and the results were absolutely stunning. The pictures you see online do not do the company justice considering how amazing it turns out. I would highly recommend using them whether you know how to build your own pc or not. I ordered it from Bahrain and the package was wrapped so carefully and intricately that everything was absolutely safe. Also a turnaround time of a week once I sorted everything out was just amazing!

The communication was perfectly professional and very well done. If I ever need a custom job like this again I will definitely use them again.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

TOTALLY SATISFIED

This is the only shop you may totally depend on for all of your computer requirements.. From inquiries to selling to assembly and till shipment you should be relaxed..

Ask for Lindel to have a peace of mind 👍

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Smooth transaction

Smooth transaction! We have ordered 2 gaming/render machines with the best specs from Gear-up. Thanks to you all!

April 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very good purchase.

Very good purchase.

Brought 4 customized pc's for our office. They provide the best one with cheapest price. Communicate with us to know the requirements. based on availability, the pc's received. Delivered quicker than expected.

May Thanks
Harish

April 12, 2021
Unprompted review
Rated 1 out of 5 stars

Unresponsive and bad customer service

Won’t order from them again, shipment takes forever to be processed and shipped, took them around 9 working days to process and ship the package, they were responsive in the beginning assuring me all is well. When i got fed up of waiting , i asked to cancel my order and a refund, they started not replying, i called them and they were avoiding the cancellation request. I sent another email on the day after but nope Not answering at all. And after three working days of cancellation the shipment gets officially shipped and few minutes after guess what? Yes they reply to my three days old emails saying we sent your request to “the specialised department” and its been another 2 working days and no further reply!

So now I’m stuck with a product i no longer need, they wont give me my money back.

Be careful, their prices are good cause they don’t take into an account the taxes. You will end up paying 15-20% more ! Which you will be stuck with if you made the order cause apparently they’ll avoid you till you can’t cancel your order anymore .

And yes so far no reply.

March 13, 2021
Unprompted review
gear-up.me logo

Reply from gear-up.me

Dear Abdulsalam,
Please accept our apology for the unusual and unpleasant experience you had with your last order with us.
There was an accident that affected your order unfortunately and it caused an unexpected delay of shipping of it. Later on, miscommunication between our Customer service and Logistics team caused that the order was shipped despite the cancellation request.
As I see it was already delivered, I instructed my colleague to issue you a partial refund and send it to you in the form of a discount voucher for your next order.
We have already taken respective steps internally to avoid a similar situation in the future.
Please, feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 should you need any help or assistance with your future orders.

Have a great day, Zee, Customer Service Supervisor at Gear-up.me

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