Gear4music Reviews 

1,127
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

This set of Premiere drums was purchased for recording and rehearsal use in my studio. ( I am primarily a guitarist) Really happy with the quality of the drums and hardware. Pro level, and with prop... See more

Rated 1 out of 5 stars

Ancora deve arrivarmi il mixer, è fermo alla sede UPS di Carpi da prima di Natale. Sono basito per L’ inefficienza di UPS, cambiate corriere! Se entro un paio di giorni non avrò notizie del mixer... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your help in assisting my choice and for being consistent with the real product that met the expectations from the online pictures. First Timer very happy, Highly recommend!!!

Rated 5 out of 5 stars

Fair pricing and shipping costs Suprisingly enough, the shipment fare to Italy for a small package (which fits in the mailbox) was just 1€ Looking forward at buying here again

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,127)

165 reviews in the last 12 months

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Rated 1 out of 5 stars
Gear4music logo

Reply from Gear4music

Dear Katariina,
Thank you for your review.

We are very sorry to hear you are not satisfied with your purchase. A member of our team will contact you via email.

Additionally, we would like to remind you that, thanks to our money back guarantee, you can always return the item for a refund.

Kind regards, the G4M team

Rated 5 out of 5 stars

I love them

I love them, they are so competitive with prices, have good quality products and deliver very fast. I continue to buy here every time.

September 21, 2023
Rated 2 out of 5 stars

I had mixed feelings NOT ON THE PRODUCT…

I had mixed feelings NOT ON THE PRODUCT SUPPLIED NOR THE SHIPMENT. I was surprised that the price advertised was 17 euros cheaper then the checked out price on final transactions. Also it was weird that on the email order confirmation I received and all the subsequent correspondence I received a confirmation copy that included my previous order worth 40 plus euros. My first impressions were concerning a mistake for a wrong product ordered. But in the bellow text my new order was also reported. Scary to feel that I could have duplicated a previous ordered product with a new order. Hope I was clear enough

May 11, 2023
Gear4music logo

Reply from Gear4music

Dear David.

Thank you for your review.

A member of our team will contact you privately to better understand the issue you are describing.

We apologize for any inconvenience this may have caused.

Best regards.
Gear4music.it.

Rated 5 out of 5 stars

Great Drum set for a very nice Price

This set of Premiere drums was purchased for recording and rehearsal use in my studio. ( I am primarily a guitarist) Really happy with the quality of the drums and hardware. Pro level, and with proper tuning and setup sound very good. The hi-hats are basically junk, however, and I immediately replaced them with a nice pair of Turkish from Ringo Music. Then I added a good Meinl ride cymbal. All told, very nice set for under 800 Euros.

February 5, 2023
Rated 3 out of 5 stars

Materiale ottimo

Materiale ottimo, rifiniture appena sufficienti. Bisogna metterci mano.

February 12, 2023
Gear4music logo

Reply from Gear4music

Gentile Cliente.

Un membro del nostro team si metterà in contatto con voi il prima possibile per concordare una soluzione adeguata.

Ci scusiamo per l'inconveniente causato

Cordiali saluti.

Gear4music.it

Rated 3 out of 5 stars

Good quality and design, but the size...

Delivery and quality of the desk materials is really great! The only issue is related to the sizes. It is impossible to insert a master 88 keyboard into the sliding drawer either for length and for height, it is too tight.
I would suggest for the future to take this into consideration.

January 13, 2023
Gear4music logo

Reply from Gear4music

Dear Claudio,

Thank you for your review.

We are sorry to hear that you are not fully satisfied with your order.

Please note all the measurements of the desk are provided on our website.

We do offer a 30-day money-back guarantee should you feel any item purchased from us
does not meet your expectations.

Our customer service team is here to resolve any issue that you might encounter over the
course of your shopping experience.

We sincerely apologise for any inconvenience caused by this issue.

Kind regards,
Gear4music

Rated 2 out of 5 stars

Ordered new guitar, got used and damaged one

Ordered a supposedly new guitar, got a used one.
I'm not sure if it was owned by someone else or just displayed / used at a physical store, but it had definitely been played before as there were grime marks all over the fretboard, and there was dust on the guitar between the pickups and between the bridge pick up and the bridge.

Also, the fretboard itself was chipped and glued back hastily in three different spots. This one might have been a fault of the factory but this store did not mention it anywhere.

No description of the state of this guitar existed anywhere, and it wasn't listed as used or a display item, nor was it discounted at all.

Customer support didn't apologize directly or admit fault (they just said 'we're sorry you had a bad experience') and only offered an about 5% refund for what happened.

I will never buy from this store again.

December 23, 2022
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Ermis-Ioannis,

We are truly sorry to hear that our agreed upon resolution of partial refund turned out to be unsatisfactory for you in the end.

If you would like to like to discuss it further please give us a call on our customer service line 0330 365 4444.

Kind Regards,
Gear4music.

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