Geeker 

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Rated 1 out of 5 stars

Terrible company. They did a pending charge for $100 x 2 for my tech issue (needed help with a VBA Excel macro), when it should have been only one charge. When on the phone, the first level rep co... See more

Rated 1 out of 5 stars

Need a card for validation purposes is the biggest load of BS going. Then the excuse of need a card for uninterrupted viewing is the next load of utter BS. Make FREE trial mean FREE trial. It is... See more

Company replied

Rated 1 out of 5 stars

Thank God I decided to look at these reviews before putting in any of my card information. It's laughable to me that this company keeps trying to act legitimate and answer all of these concerns despit... See more

Company replied

Company details

  1. Media & Publishing

Information provided by various external sources

Geeker was created because we love our classic movies, music, and books and couldn't find a site that had enough of them! We have gathered a bunch of the best titles to keep you Geeking for hours! Want to listen to awesome beats, or escape into a fantasy world of a B movie, maybe curl up with a book that takes you away to another world? We have it all, accessible at any time!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Geeker: Shameful Scam.

Geeker has the worst reputation with customer service, They claim to work 24/7, and responding within 12 hours when asked for support but it is actually a lie, they took more 24 hours so far.
when you try to cancel your membership after free trial or when you are on paid membership, it doesn't cancel your membership and keeps on charging you. It is a scam..

September 4, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Marna,

Thank you for getting in touch. I'm sorry you feel this way Our customer support center operates 24/7 daily. Customers can cancel their accounts at anytime. This can be done via the Members Area, Customer Support , Email and Social Media. If you would've experienced any issues with cancelling your account. We certainly apologize for any inconvenience this matter has caused to you. You can also send us an email to "customerservice@geeker.com" if you require further assistance.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Don't trust what they tell you on this …

Don't trust what they tell you on this site. I joined a five day free trial then tried to cancel after 3 days. I send them two separate emails at the customer care address they claim would help and never got a reply. Then they billed me $65 for nothing . I will cancel my credit card to stop these people getting anymore money. They are nothing but a scam. It's laughable they keep replying to all the complaints that they are a legitimate company. They have no intention of answering your complaint their aim is to trick you then charge you for something you don't know you have ordered . Do not trust this company.
Your reply is utter rubbish. I did exactly as you said twice and as yet you haven't refunded me nor have you even bothered to reply to my emails.
I hope as many people as possible read these reviews. They basically all say the same thing. But of course according to you people everybody else is wrong. Good luck getting that dog to hunt !!

September 2, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Michael,

Thank you for getting in touch with us. I'm sorry to hear you experienced difficulty with cancelling your account. We would be more than happy to assist in having this error rectified as soon as posible. Kindly send us an email to "customerservice@geeker.com". Looking forward to hearing from you!

Best Regards ,
Geeker Customer Support

Rated 1 out of 5 stars

SCAM!

SCAM!
A credit card is not required to verify who I am or where I live. Since I put my information into a system manually I verify this. Should I wish to continue any type of membership into a premium zone it is no hassle to give you my credit card at that time. It is a hassle when I try to cancel such memberships. The fact that you state the card will not be charged is simply not true - prior to finishing the registration a charge of one penny USD is put to the card. It does not matter whether it is one penny or one thousand dollars. You credibility is suspect immediately. No need to thank me Geeker because I am not going to contact you in any fashion.

Edit: I relent due to the sheer audacity of Geeker.

No - Credit card information is not asked to insure who I am - it is required to make sure I have a credit card.
No - You do not ask for my credit card to make my experience easier - you ask for it to make sure that you can make the experience of charging me for membership easier for you.
No - the one penny hold is for your use to insure my credit card is one you can charge as you desire. In addition you say the card will not be used if it is submitted on the sign up form, and yet it is. Regardless of the reasoning you may extend you have broken the bond of trust by the simple use of my card upon my application after clearing stating you would not use it. You can just as easily put a hold on my funds prior to the actual need of doing so, for paid membership. veiled in the premise that it is for my benefit. With you in control of my credit card information I have no way to prevent you charging my card whether I wish to buy a membership or not. Failure of full disclosure of your practices caused me to rate you as I have.

September 1, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi George,

Thank you for getting in touch with us. We would first like to apologize for any inconvenience this matter has caused to you. Credit card information is required at registration for the reasons below:

1: Validation purposes, this is done to ensure the information entered on the site matches the card information.
2:To provide hassle free ongoing service to members who wish to continue after their trial.

The transaction for $0.01 USD this is also done for validation, please be reminded this is not a charge it's a pre authorization hold and is released back to your account.

I hope this information was useful, please don't hesitate to contact us if you have any further questions.

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! i foolishly did not read the reviews online before doing free trial. after giving my card information i was stuck on the site so i read reviews and found negative stuff. i immediately canceled my card and got a new card. i also cancelled my free trial but take note ..when i hit the cancel button it says your premium membership has been cancelled. It did not say "FREE TRIAL". I checked my mailbox and it said my registration was cancelled with $0.01 charged on my card and no further charges will occur. okay guys, i spent roughly 25 mins on this site so you know what could have happened if i did 5 days free trial.That means i would be paying automatically for premium without knowing it. This is A scam and should be reported to the authorities like FBI

August 31, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi,

Thank you for getting in touch with us. We certainly apologize that you experienced difficulty accessing the site. If you require any further assistance. Kindly send us an email to "customerservice@geeker.com". We would be more than happy to assist you. Looking forward to hearing from you!

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

FRAUD

If this website gives real help, then tell me, whats 2+2? You guys will thank me later😚

August 29, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Micah,

Thank you for getting in touch with us. The answer to your question would be 2+2=4. If you require any further assistance we would be more than happy to assist. Hope you have a great day!

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

Im so glad I checked these reviews …

Im so glad I checked these reviews because it is now very clear to me how much of a scam this site is

August 29, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Kay,

Thank you for getting in touch with us. Geeker.com is a legitimate website, If you need further clarification about our services. Kindly send us an email to "customerservice@geeker.com" we would be happy to assist you. Looking forward to hearing from you.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Need a card for validation purposes is …

Need a card for validation purposes is the biggest load of BS going. Then the excuse of need a card for uninterrupted viewing is the next load of utter BS.

Make FREE trial mean FREE trial. It is not FREE if you require confidential information beforehand, so it is false advertising. SCAM at its finest.

August 27, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Gordon,

Thank you for getting in touch. Credit card information is required at registration to provide uninterrupted service to members who want to continue after their trial, so they wouldn't have to sign up all over again. It is stated on the site if you wish not to continue you can cancel the account before the trial expires. There is no charge attached to the free trial. If you would've experienced any issues with your account. We certainly apologize for any inconvenience this matter has caused to you. You can also send us an email to "customerservice@geeker.com" if you require further assistance.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Geeker accepted my hacked debit card to set up an account

Someone hacked my debit card and set up an account with Geeker.com and they charged my debit card. When I chatted with Geeker 8/27 they could not confirm that they had my security code and expiration date. Only after several chats and finally a call did I fund out that someone else did have my security code and expiration date. The other person did not even have my name in his email address and they accepted it. Be wary of Geeker.com

August 27, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi William,

Thank you for getting in touch with us. When registering for a service all information must be entered manually by the the person creating the account. We have no access to anyone's card information unless it is entered unto the site. If you require further assistance, kindly send us email to "customerservice@geeker.com". We would be more than happy to assist you. Looking forward to your response!

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Signed up to Geeker for 5 days free …

Signed up to Geeker for 5 days free trial with debit card. During process an ad came up for Unicef or some charity like that which I wasn't interested in anyway. I pressed the continue button and only noticed then that by pressing this button I was donating €1 to Unicef or whatever. A little trap set for us. Looking at my Bank statement I noticed that €1 went to Geeker NOT Unicef. Shame on you Geeker scamming the charitable organisations as well as everybody else.

August 25, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Patrick,

Thank you for getting in touch with us. There is an option on the registration page where you can decline the donation to Unicef. You stated you saw a charge from us on your statement, we would certainly like to look into this for you. Kindly send us an email to "customerservice@geeker.com". We would be more than happy to assist you.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

very bad explaining things website is …

very bad explaining things website is set up to scam you cant get free trail they charge your card anyway and you want have info to use your account cause keep kicking you out asking for another credit card I'm so mad worst company ever,and you want get your money back they say its international charge from bank

August 25, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Robin,

Thank you for getting in touch. Credit card information is required at registration to provide uninterrupted service to members who want to continue after their trial. There is no charge attached to the free trial. If you would've experienced any issues with your account. We certainly apologize for any inconvenience this matter has caused to you. You can also send us an email to "customerservice@geeker.com" if you require further assistance.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

They ask for card details to register …watch out

They ask for card details to register but say that the card will not be charged, The next thing you are a premium member and being charged , The cancellation button doesn't work. I had to contact my card provider to cancel future payments

August 22, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Atman,

Thank you for getting in touch. Credit card information is required at registration to provide uninterrupted service to members who want to continue after their trial. There is no charge attached to the free trial. The only way a member is billed within this timeframe is if they make a purchase on the website. Customers can cancel their accounts at anytime. This can be done via the Members Area, Customer Support , Email and Social Media. If you would've experienced any issues with your account. We certainly apologize for any inconvenience this matter has caused to you. You can also send us an email to "customerservice@geeker.com" if you require further assistance.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

So glad I decided to check up on this …

So glad I decided to check up on this website first. Disappointed the audiobook I wanted is not free, but the alternative of the damage by this site is way worse.

August 21, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Sam,

Thank you for getting in touch with us. If you require assistance send us a email to "customerservice@geeker.com". We would be more than happy to assist you.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Thanks everyone your reviews. It really saved me from making this mistake.

Thanks everyone for posting the fraudulent website information.
I was just about to sign up.
I read the first web search review and it had one opinion only.
Then I saw these reviews.
It drew a red flag for me when it asked for 3 digit security code on my card and when it claimed it needed my card to verify which country I live in.
So grateful to you all for saving me from this hassel.

August 21, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi,

Thank you for getting in touch with us. We would first like to apologize for any inconvenience this matter has caused to you. Credit card information is required at registration for two reasons which are:

1: Validation purposes
2:To provide hassle free ongoing service to members who wish to continue after their trial.

I hope this information was useful, please don't hesitate to contact us if you have any further questions.

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

I wish I had Googled this website …

I wish I had Googled this website before being scammed. FAKE videos. Stealth charges to your credit card and "refunds" and "cancellations" that never happen. Within a day a Geeker "support rep" will reply to this... apologizing... more trolls telling lies, trying to seem like a legitimate company. They will keep your money, keep charging you and when too many people complain they will change their name again.

Do yourself a favour, just cancel your credit/debit card and dispute the charge. And for the Geeker troll that will respond to this, you won this time, but I hope you are caught.

Ps. If you have to keep explaining to people that you are a "legitimate" company, rest assured, it is not. Just search for "Geeker" and "onlinethreatalerts" - For such a legitimate company, you surely have a lot of angry customers...

August 17, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Andres,

Thank you for getting in touch with us .Geeker.com is a legitimate company, we're sorry you feel this way. We would be more than happy to assist you with any issues you may have. If you created an account with us and you need further assistance, please send us an email to customerservice@geeker.com. Looking forward to hearing from you!

Best regards,
Geeker Customer Support.

Rated 1 out of 5 stars

Why doesn't anyone just take them to …

Why doesn't anyone just take them to court not hard put in a claim against them if so many people do and no response from them they will ban the site I think you need to go to claims court just go on to google and put in claims court

August 17, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Tom,

We are a legitimate company. If you created an account with us and would like to be assisted, please send us an email to customerservice@geeker.com. We would be more than happy to assist.

Best regards,
Geeker Customer Support.

Rated 1 out of 5 stars

This is a scam

This is a scam. They should be stopped conning innocent people. They are nothing more than hackers

August 15, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Alfred,

Thank you for reaching out to us. I'm sorry that you feel this way Geeker is a legitimate website. If you would've experienced any issues and you require assistance, kindly send us an email to "customerservice@geeker.com". We certainly apologize for any inconvenience caused to you. Looking forward to hearing from you!

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

GEEKER IS FRAUD

WARNING: I just want to let everyone know that Geeker.com is a fraudulent website. The only way to cancel your membership is to cancel your card. Don't even try to cancel you're membership through them, as they will continue to charge your card. The safest way is to call your bank and have them close the card you used. THIS IS A FRAUDULENT WEBSITE!!!! DO NOT GIVE THEM YOUR CREDIT/DEBIT INFORMATION!!!!
Go to this website to read some of the horror stories that involved subscriptions to Geeker.com: onlinethreatalerts.com and look up beware-of-www-geeker-com-it-is-a-fraudulent-website

August 10, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Sarah,

Thank you for getting in touch. I'm sorry you feel this way, we are a legitimate website. Customers can cancel their accounts at anytime. This can be done via the Members Area, Customer Support , Email and Social Media. If you would've experienced any issues with cancelling your account. We certainly apologize for any inconvenience this matter has caused to you. You can also send us an email to "customerservice@geeker.com" if you require further assistance.

Best Regards,
Geeker Customer Support

Rated 1 out of 5 stars

Do you have a zero star

Do you have a zero star? You should, because I would. I felt stupid after giving them my credit card for "validation" purpose. If it is a free membership fee, why do you need validation? After giving them my account, I was told the membership is 5 days for free and I was led to a donation webpage. Yet the book I intended to read was nowhere to be found! They gave you everything that you don't need, in short, garbage!

August 7, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Linda,

Thank you for getting in touch with us. We certainly apologize for not having the type of content you were looking for. If you require further assistance. Kindly send us an email to "customerservice@geeker.com" for further assistance. We would be more than happy to assist you. Looking forward to hearing from you!

Best regards,
Geeker Customer Support

Rated 1 out of 5 stars

I do feel that they give false hope

I do feel that they give false hope. I just signed up today. I definitely would not have if I had known that the movie choice sucks on the trial period! If you offer trial then you should really give your customers a reason to want to continue the membership. I tried to cancel right away but for some reason it won't let me yet.

August 7, 2017
Unprompted review
Geeker logo

Reply from Geeker

Hi Layla,

Thank you for getting in touch with us. We certainly apologize for not having the type of content you were looking for. If you require further assistance with cancelling your account. Kindly send us an email to "customerservice@geeker.com" for further assistance. We would be more than happy to assist you. Looking forward to hearing from you!

Best regards,
Geeker Customer Support

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