Geekys Reviews 91

Really nice. Fast and safe

They do not want to give my refund back, they scammed me by marking the order shipped when I have not received nothing.

great product, quick delivery, and good communication from start to finish

Trying to get a refund. Have emailed several times to be asked for my order number and ignored!

I want to return my product and they replied to my first email after a long time I replied back and I have had no answer again

Ordered the magsafe 2 charger, it did not work. wouldn't bother with these again

Good and friendly customer service

Bought a pre-owned PS4 slim 1TB from Geeky's. It arrived filthy in ports, edges, and with a Minecraft disc inside. Of course, we had to clean it carefully. It was glitchy, had audio issues, and showed frequent error codes indicating a problem with system software. No order note came with the PS4 package.

Received no response when I sent two emails with attachments showing evidence of issues, so I had to call the store repeatedly for a contact. Nobody in the online team was working on the Friday, so had to wait until the Monday for an answer. Team did not ask about item or order number to verify customer they were talking to unlike professional retailers like GAME or CEX. I had to remind them of various important details, and was told I would receive a refund for item and P&P.

Still had to call store when I sent item back by track and trace postage (did not trust sending item by first class postage without being signed). Someone called "Jason" signed for it but was told nobody called Jason worked there. Very important to track returns and have them signed for evidence.

In the process of receiving my refund to their credit with email confirmation, but no P&P despite agreeing to refund me this. I also returned the Minecraft disc in secure and safe packaging in a show of good faith and honesty. PS4 miraculously tested by their team and working perfectly. A lot of time and energy has gone into a refund when I had a far simpler process with other retailers. Very time-consuming and stressful.

Phone team great, but online team and returns process terrible. No real acknowledgement of poor quality of item that will presumably be sold to someone else. I am sure that Geekys will enjoy a clean console now. Very poor service which is a shame due to wanting to support local businesses. Do better.

It’s quick and easy to find affordable laptops and we were able to pick it up from the store the next day. Very friendly and helpful people.

I originally received the wrong items & had to return them. I received an email, saying they still had the correct items in stock. I still wanted them, so they sent them out later that day. I've now got the parts & am very happy in the end. We'll done 👍

I wrote a 1-star review on poor communication and not receiving the order.

Geekys got back to me, I received the order and the phone I order is as described.

A note to improvement - Communication. Otherwise all good!

Ordered a offical samsung wireless charger from this company, my first order with them, was a little sceptical because how cheap they where offering the charger for ( RRP is 49.99 paid 14.99 including P&P ) but thought it would be worth a shot to save around 70% off the rrp price, glad I did, arrived within 3 working days, works faultless with zero issues will definitely order again

I didn’t get my order delivered i they owe me more than £1000 worth of orders

Purchased what I thought was a brand new computer through the website. Went to pick it up to discover that in fact, it was an ex-display model that didn't work as it wouldn't stay on longer than 10 minutes.

In the process of trying to get my refund, but so far dealing with the staff has been unpleasant as they either don't want to talk to you, or try to insist it's an issue with settings on the computer putting it to sleep, or my monitor, seemingly they don't understand when I say the computer turns off, it completely powers off.

They didn't even bother wiping the computer before giving it to me.

According to staff though, all the computers are second hand, which I can't see anything written on the website or in store to indicate that very important detail.

I don't know what I did, but the imac cannot boot. When asked about a 'rescue disk', the shop wanted £50. I would not purchase another imac from them.

I got in touch with Geekys for a price for a replacement screen for my iPhone. They got straight back with the answer £40 and done in an hour. My screen broke while I was in Manchester and my daughter rang a place there and it was an estimate price of £115!!! Thank you so much Geekys for a fair price for a job done so quickly.

dismantled bits of my laptop without telling me meaning i could never get it fixed, sold me something that didn’t work and failed to return the laptop when promised right before my exam period. these ppl are useless and they worsened every single aspect of situation 0/10