I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
Company replied
Company details
- Appliance Store
- Countertop Store
- Electrical Appliance Wholesaler
- Electronics Company
- Kitchen Supply Store
- Vacuum Cleaner Store
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Geepas UK
Hi James ,
Thank you for your fantastic feedback.
We're delighted to hear that you were pleased with our service and fast delivery. Your kind words and continued support mean a great deal to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Riz,
Thank you for your positive feedback.
We're delighted to hear that you're happy with the product and found it to be good value for money. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
I decided to clean my 20-bar stainless…
I decided to clean my 20-bar stainless steel barista coffee espresso machine and made a mistake when reassembling the unit. The result was a poor taste coffee with no froth. A morning coffee is important to me! I sent an email to Geepas and had a reply within an hour asking to send a video of the problem. The Geepas team resolved the problem and I am most impressed with the support service. Well done and thank you. Stuart North Wales.
August 14, 2026
Unprompted review
Reply from Geepas UK
Hi Stuart,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to quickly identify and resolve the issue with your coffee machine. We're especially pleased that we could help get your morning coffee back to normal!
Your kind words about our support service mean a great deal to us. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
You took my order and payment then…
You took my order and payment then cancelled saying you could no longer deliver. Very disappointing experience as I would have expected you to have a live dynamic stock system that would only take orders if items were available.
Appreciate the money has now been refunded, but as an experience raising expectation, then letting me down it can only rate as a one.
For those looking at this comment, it is obviously not a reflection on the product quality as I’ve been unable to assess this
August 10, 2026
Reply from Geepas UK
Hi Stephen ,
Thank you for sharing your feedback.
We sincerely apologise for the disappointment and inconvenience caused by the cancellation of your order. We understand how frustrating it can be when an order cannot be fulfilled as expected.
We appreciate your understanding regarding the refund and will continue working to improve our stock availability and ordering processes.
Kind regards,
Geepas Customer Support
I purchased a Rotating steam cleaner…
I purchased a Rotating steam cleaner earlier this year and fortunately registered the 2 yr guarantee
The until failed and needed to be replaced and the agent I dealt with was very helpful and laid out the process for returning and replacing the cleaner.
Both the return and replacement went smoothly, and I am hopeful that the new machine will last longer than the last one.
July 29, 2026
Unprompted review
Reply from Geepas UK
Hi Paul ,
Thank you for your wonderful feedback.
We're pleased to hear that our team was able to assist you with the return and replacement process smoothly and efficiently. We're glad your registered warranty helped make the process easier, and we hope your replacement provides you with long-lasting performance.
We truly appreciate your patience, support, and choosing Geepas.
Kind regards,
Geepas Customer Support
Excellent service,great products
Excellent service,great products, fast efficient delivery.
August 9, 2026
Reply from Geepas UK
Hi Lindy,
Thank you for your fantastic feedback.
We're delighted to hear that you're happy with our products, service, and fast delivery. Your kind words and support mean a great deal to us.
Thank you for choosing Geepas, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
If you dont value your money, then buy their product.
If you dont value your money, then buy all their products. No post purchase assistance. They were unable to provide ide a replacement part and denied replacing the product to. All they have is apologises. If you are alright with accepting apologises than getting product support then this is the right company for you. One of the most irresponsible company i have ever dealt with. Kept me waiting for more than 3months and failed to provide replacement parts.
August 14, 2026
Unprompted review
Reply from Geepas UK
Hi JA,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Aigars,
Thank you for your wonderful feedback.
We're delighted to hear that you're happy with your purchase and that the product is performing as expected. Your satisfaction means a great deal to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Customer service is good and…
Customer service is good and understandable. Assure me if they have stock available, they will send me a replacement.
August 12, 2026
Unprompted review
Reply from Geepas UK
Hi louie ,
Thank you for your positive feedback.
We're pleased to hear that you found our customer service helpful and understanding. We truly appreciate your patience and support, and we're glad we could provide a suitable solution.
Kind regards,
Geepas Customer Support
I brought mixer in 2025 .its working…
I brought mixer in 2025 .its working very well .very good choice Asian food preparations.
I got. Problem with small jar but I got immediate response from feels and replaced jar with new one ,thank you.
August 12, 2025
Unprompted review
Reply from Geepas UK
Hi Keerthi ,
Thank you for your wonderful feedback.
We're delighted to hear that you're enjoying your mixer and that it has been a great choice for your cooking needs. We're also pleased that our team was able to assist you promptly with the jar replacement.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Dasharatham ,
We're sorry to hear that your experience did not meet expectations. We aim to dispatch eligible orders as quickly as possible, with many orders placed before our daily cut-off arriving the next working day. However, delivery timeframes remain subject to courier operations and can occasionally be affected by factors outside of our control.
We would be happy to review your order and investigate any concerns regarding tracking or delivery. Please contact our customer service team with your order details. You can reach us via our email support@geepas.co.uk.
Kind regards,
Geepas Customer Support
Now a happy customer......
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items, which are brilliant. Thank you to Sreya for picking up the complaint and dealing with it. Now a happy customer :-)
August 6, 2026
Unprompted review
Reply from Geepas UK
Hi Di,
Thank you for updating your review and for giving us the opportunity to resolve the issue.
We're delighted to hear that you have now received your items and are happy with your purchase. Your kind words and support mean a great deal to us, and we truly appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi William,
Thank you for your feedback.
We're sorry to hear that the product did not meet your expectations. We appreciate you sharing your experience, as your feedback helps us improve our products and services.
Kind regards,
Geepas Customer Support
Good service
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
August 4, 2026
Unprompted review
Reply from Geepas UK
Hi Celeste ,
Thank you for your wonderful feedback.
We're pleased to hear that our team was able to assist you promptly and provide a suitable resolution. Your kind words about our customer service mean a great deal to us.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Pamela ,
We sincerely apologise for the delay and inconvenience caused.
One of our customer service agents is actively working on your case and is doing their best to find a suitable solution as quickly as possible.
We truly appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Hi I wrote to GEEPAS to order a spare…
Hi I wrote to GEEPAS to order a spare part ( grater ) that had been lost for my food processor . They sent me the part which worked exactly as it should . They have a very helpful customer service team . I’m very pleased with the performance of my GEEPAS food processor so was very glad to get the spare part . Thank you
August 5, 2026
Unprompted review
Reply from Geepas UK
Hi Morag ,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to help with the replacement grater and that you're pleased with your food processor. It's great to know that everything is working well again.
We truly appreciate your kind words and continued support.
Kind regards,
Geepas Customer Support
look great I like it
August 5, 2026
Reply from Geepas UK
Hi JG Diara,
Thank you for your positive feedback.
We're delighted to hear that you're happy with your purchase. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Shah,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Great value
Great value. The the grey microwave kettle and toaster which is now in my new fitted kitchen. Highly recommend.
July 30, 2026
Reply from Geepas UK
Hi Jan Isbell,
Thank you for your wonderful feedback!
We're delighted to hear that you're happy with your purchase and found our products to be great value for money. Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Best ever experience n best ever…
Best ever experience n best ever customer care
July 20, 2026
Unprompted review
Reply from Geepas UK
Hi Fahad,
Thank you for your fantastic feedback!
We're delighted to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us and motivate us to continue providing the best possible support.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.