Gemstone Gifts Ltd. Reviews 

88
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Nice product, reasonably priced, delivered on time. All good. My only niggle is that the company described the product as both onyx and as black marble, and it can't be both as they are different mine... See more

Rated 5 out of 5 stars

I added a special request for this beautiful ashtray to be more green than brown. I received a beautiful ashtray which was as per my special request. It was dispatched and delivered within just two da... See more

Rated 5 out of 5 stars

Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole... See more

Rated 4 out of 5 stars

I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pre... See more

Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Stone Carving

Written by the company

Gifts for every occasion. Specialists in Gemstones and Products made from Onyx, Himalayan salt and Selenite. From holistic to home decoration, you can find unique and rare pieces mostly handcrafted by the experts all over the world. Marble and Salt Lamps, Tea light Holders, Bowls, Tea Coasters, Chakra etc.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(88)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely appalling customer services…You cannot trust this company

Absolutely appalling customer services and faulty products that you can't return and they ignore communication.

Purchased a crystal lamp - when it arrived the base had glue all around it and it looked like it had been previously sold and returned (cable just loose - not tied the way they usually are). Tried calling - but automated message from BT just stated line not in use. Tried online chat - person advised problem with phones lines and would be fixed that day - 3 weeks later still the same. emailed and got a response asking for photos - sent them as evidence but then no further response, no communication, no telephone, no chat - like they've gone out of business - but company house states no winding up applied for ... seems Ms Kanza Raza set up the company in 2020 - but now seems to have decided she doesn't wish to deal with customers or their problems with her faulty goods. And refunds are a definite no no !!! Sounds like a scam to me.

May 25, 2022
Gemstone Gifts Ltd. logo

Reply from Gemstone Gifts Ltd.

Hi Angela,

It has been a few years since youreached out to us over the phone regarding a faulty order. A resolution was hence reached and we ended our call amicably. Your replacement items were sent and you were satisfied with our customer service. I'm sorry to see that you weren't able to update your review based on how your query was handled. We never heard back from you so I assume that your replacement items were up to the quality you expected. As a small business, every customer is valuable to us as they help us achieve a small part of our dream so thank you.

Regards,
Team Gemstone gifts LTD

Rated 5 out of 5 stars

Perfect experience

Perfect experience - buy 2 get 1 free promotion on Selenite. Really accessible and really easy to use website and quick delivery. Parcel was very well and securely packed! The seller was quick to reply to email enquiry and polite and professional. Thank you so much and see you again soon ☺️

May 24, 2022
Rated 5 out of 5 stars

Really great service and product

Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole set (even though only one bit was damaged), and it arrived within 2 days. It is beautiful and looks very expensive. Thanks for the great customer service.

May 17, 2022
Rated 4 out of 5 stars

Beautiful - pyramid Himalayan salt lamp

I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pretty beat up packaging, but the lamp itself was completely beautiful, so well crafted and will be loved. It arrived in perfect time, thank you.

May 9, 2022
Rated 1 out of 5 stars

HAVEN'T RECEIVED ITEMS

I haven’t received crystal bracelets which I ordered 2 weeks ago

April 11, 2022
Gemstone Gifts Ltd. logo

Reply from Gemstone Gifts Ltd.

We are really sorry to hear that you had a problem with your order. Having looked at your order, it seem like your order was dispatched within 24 hours of receiving the order. Can I kindly ask you to email us the issue on accounts@gemstonegifts.co.uk

I can assure you that someone will look into it straighaway.

Thanks
Customer Services

Rated 5 out of 5 stars

Great service

Great service, I had a little mix up with orders at first but was quickly dealt with and sorted.

February 7, 2022
Rated 5 out of 5 stars

Beautiful lamps and fantastic, reliable service

I have ordered selenite lamp and Himalayan salt lamp- I was so impressed with how beautiful and big both lamps are, how well and securely packaged they were and how fast they were delivered. I love the beautiful, healing light they radiate and strongly recommend the company! It’s English business on top of that and not some Amazon shipping from other side of the world. Very wholesome experience all around :)

February 5, 2022

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