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Rated 5 out of 5 stars

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... See more

Rated 5 out of 5 stars

Wow a funny experience not only were they fast in my delivery, the comical email updates were funny in the process. I had concerns with a web page that looked like the old pop ups from a dial up but... See more

Rated 5 out of 5 stars

Super fast delivery and the diagnostic tool was well packaged along with a couple of nice treats

Rated 5 out of 5 stars

I received two very chewy tasty packets of Haribo from yourselves this morning Whilst I prefer a nice piece of fruit the afformentioned chews were not welcomed by all who tasted them Both pa... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

446 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Absolutely zero issues

Absolutely zero issues, about the best dispatch email I've had so far. Gave me a good laugh.
Paid for the cable, got the dispatch email, cable arrived like they said it would, even came in a nice hard plastic box lined with foam to keep it in good condition.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a service interface for my…

Bought a service interface for my scooter to check fault codes.
There are many out there but chose this one from a youtube vid.
Price was good and got delivered in a few days.
Works well and instructions ok.
But there are lots of YouTube vids on how to use it but it's simple enough.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

A company that values its customers and proves it.

My experience with this company is of great communication and they are always helpful. Having been in business myself for nearly 30 years I learned early on that the best companies to deal with are those that deal with any problems or concerns promptly and effectively. Gendan is among the best.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service…

Excellent customer service with next day delivery included in the price, great communication throughout order process, I will definitely use this company in the future for my diagnostic needs.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great all Round

Communication was great, package was dispatched and received very quickly. With an amusing message and a treat in the package, I will definitely use you again. Thank you!

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

They were very kind and communicative

They were very kind and communicative, order was shipped out fast and arrived quickly. Also got a bag of Haribos in my package which was very sweet of them. Would recommend buying from here.

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

100% 5 star reviews... really?

You really need to experience dealing with these awesome people to fully appreciate how they ended up with 100% 5 star reviews. The whole experience really puts other companies to shame. Keep up the excellent work.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, product was quickly shipped and a nice personal touch added in the accompanying paperwork, along with good follow up service for any query, would definitely recommend.
Product was good quality.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Parcel arrives.

I received the parcel exactly when it was supposed to arrive and the packaging was excellent.
I had previously received a humorous e-mail.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

You won't regret it 👍🏻

Purchased an NT530 from Gendan, received it today. Was packaged really nicely by their 'Swedish packaging specialist' 😂 and it's a lovely bit of kit. I fancy myself as a bit of home mechanic and it suits my needs perfectly. Delivery was quick and I was updated every step of the way. Can't recommend these guys enough 👍🏻

If you're still not sold they chuck in a couple packs of Haribo to sweeten the deal 👀

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Good price, easy to place order, kept informed about progress, fast delivery, well packed. Very happy customer.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

ordered from Gendan and was delivered next day excellent customer service and knowledge of the product I required highly recommended and will use again and free sweets brilliant thank you

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent after sales service.

The after-sales service when there was a software problem with the product I bought was first class. They not only offered to refund the product cost but also lent me a higher specification product so that I could complete the task in hand.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company, just when you need one.

Excellent company to do business with, I received my Foxwell scanner within days. I realised I had ordered the wrong one, phoned them immediately and they exchanged it instantly. The scanner sorted the problem with my Honda, something of which the Honda dealer failed to achieve. I would certainly recommend using this company to anyone. The fault code readers are well made, excellent features for the money, well packaged up, and very quick delivery. Everything a motorist encountering problems needs.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fast Shipping - Excellent distributor

We recently purchased the "Ross-Tech VCDS HEX-V2" for our VW Touareg and had a great experience with the distributor. Communication was excellent from the start, and we appreciated the thoroughness of the initial email we received. The product was shipped quickly and arrived in great condition. We highly recommend this distributor to others in the market for automotive tools.

June 19, 2023
Unprompted review

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