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The Genie Company Reviews 

179
•
TrustScore 1.5 out of 5

1.3

Furniture Store
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Rated 2 out of 5 stars

Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t... See more

Rated 1 out of 5 stars

Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get ri... See more

Rated 1 out of 5 stars

I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy.... See more

Rated 1 out of 5 stars

Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor pane... See more

Company details

  1. Furniture Store

Information provided by various external sources

Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

179 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(179)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to order online & to research what…

Easy to order online & to research what I needed. Package came in a short time with simple directions. This all was a pleasant experience which I had anticipated being difficult. Thank-you Genie Company for your excellent service.

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Genie makes garage openers too well

Genie makes garage openers too well. The three which I installed well over 20 years ago, keep going and going. However their accessories do not. An outdoor key pad hasn't worked for a while, no big deal. However one of the remotes did fail and I was unable to find one on the Genie website or a generic one anywhere. I called Genie in the States from Canada. A Genie rep quickly indicated even though it was a different Genie remote model, it would work for me. I ordered it and some time later it arrived and now I once again are able to remotely operate my Genie. Thanks folks..........

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. The door opener was reasonably priced, it arrived in a short amount of time (and free shipping), and was easy to program. Thank you!

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use!

Product was shipped very carefully. Processing time could have been improved though. I'm not sure whether it was related to the holidays.

January 4, 2019
Unprompted review
Rated 4 out of 5 stars

I have purchased from The Genie Company…

I have purchased from The Genie Company twice. The first time, I called for assistance finding the part number I needed. Customer service was very helpfull. I received both orders without any problems. I will certainly purchase from them again if I need Genie products.

January 4, 2019
Unprompted review

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