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Genova Skincare Reviews 

139
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting significant improvements in their skin. Many people found the products to be life-changing, delivering noticeable results for various concerns. Reviewers frequently highlight the effectiveness of the scar gels, which have dramatically improved appearance, reduced pain, and eased itchiness for many. Additionally, the firming creams are highly recommended for transforming aging skin, reducing redness, and minimizing pores, with users appreciating their pleasant feel and scent.

What people talk about most

Product

People report positive experiences with the product, often describing it as efficient and effective for... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a life changing treatment for women. My décolletage area and neck area have transformed for the better over the past several months of applying twice a day. Absolutely recommended for any wo... See more

Company replied

Rated 5 out of 5 stars

I've been using the Firming Cream for a month now and absolutely LOVE it!! I'm allergic to niacinamide which is in so many skincare products these days, so finding the Firming Cream was the best! My s... See more

Company replied

Rated 5 out of 5 stars

Great cream/gel for my post-surgery scar. I read the reviews before purchasing and they were outstanding. Delivery was fast & great customer service. Bought two bottles. I highly recommend this cre... See more

Company replied

Rated 5 out of 5 stars

Thank you Genova! After taking the time to read my feedback about faulty dispensers, you proactively sent me new products, plus an extra item, at no charge. The products themselves are great, light on... See more

Company replied



Company details

  1. Health and Beauty Shop
  2. Beauty Supply Store
  3. Cosmetics and Perfumes Supplier

Written by the company

Genova Skincare is dedicated to creating a specialised line of skincare products that are expertly tailored to meet the needs of skin experiencing the hormonal transitions typical during menopause. This period often brings unique skincare challenges, and our products are designed to address these with precision and care. Our comprehensive range includes gels, serums, and creams, each infused with a blend of scientifically backed active ingredients that have been chosen for their efficacy in rejuvenating and revitalising mature skin. By focusing on these targeted solutions, we aim to restore the skin’s natural balance and vitality, helping to smooth fine lines, enhance elasticity, and improve overall skin tone. Proudly manufactured in Australia, Genova Skincare holds itself to the highest standards of quality and safety. Each of our products undergoes rigorous dermatological testing to ensure they are both effective and gentle on the skin. Our formulations are guaranteed to be non-irritating, making them suitable for all skin types, including those that are sensitive or prone to irritation. We are committed to ethical practices, including a firm stance against animal testing. This reflects our dedication not only to our customers' health and well-being but also to broader environmental and ethical considerations. By choosing Genova Skincare, you are opting for a skincare experience that not only promises but delivers visible improvements. Our skincare solutions pave the way for a rejuvenated complexion, leaving your skin looking and feeling younger, fresher, and more radiant. Discover the transformative power of Genova Skincare and embrace a skin that is not only revitalised but truly nurtured.

Beautiful skin begins here

Written by the company

Improving menopausal skin with science
At Genova Skincare, we specialise in innovative skincare solutions that are specifically formulated with scientifically proven active ingredients to effectively target the unique conditions of menopausal skin. Our extensive range, including gels, serums, and creams, is expertly crafted in Australia and has undergone rigorous dermatological certification to ensure the highest standard of quality and efficacy. Our commitment to excellence ensures that each product not only revitalises your skin but also enhances its overall appearance and feel. With Genova Skincare, you can expect to see visible improvements, leaving your skin rejuvenated and vibrant. Experience the transformation for yourself and enjoy truly remarkable results.

Free shipping for orders over $50.00

Same day dispatch if ordered before 10.00am

Same day dispatch if ordered before 10.00am
Experience swift and reliable shipping with Australia Post once your order is confirmed. Our delivery timeframe is typically between 3-7 working days, depending on your geographical location within Australia. Please note that delivery to regional addresses may take slightly longer compared to metropolitan areas. We partner with Australia Post to ensure that our products are delivered securely and promptly right to your doorstep, ensuring that each order is handled with care. Whether you are in a bustling city or a quiet rural area, we are committed to bringing our products to you efficiently.

Contact info

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Get 20% off all orders over $100 during February.

4.5

Excellent

TrustScore 4.5 out of 5

139 reviews

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4.5

All reviews

(139)

31 reviews in the last 12 months

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Rated 4 out of 5 stars

I have only been using this serum for 3…

I have only been using this serum for 3 weeks, and the scar is starting to soften and lighten. I still have to use a concealer during the day. However it has significantly helped the healing process. I'd be confident to predict the scar being totally healed in about 3-4 months' time with use of the serum. If i did not use the serum, I'd be looking at possibly 12 months and the scar staying permanently. The bottle is costly for the amount i use, I'd like to know what else it can be used for. Thank you

May 15, 2023
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Reply from Genova Skincare

Thanks Michelle, we're delighted that you've had a great outcome with the Genova Scar Gel in a short space of time. We recommend that you apply the gel to the site at least 2 times per day in order to continue the improvement in the scar's look and feel. Just keep going and the scar will continually improve!
Importantly, the gel can be used on any burns and scratches for skin improvement. As the bottle is an airless system, the gel will last for several years, without expiring. We're sure that it will come in handy for any of life's bumps and scrapes!

Rated 5 out of 5 stars

Easy ordering quick delivery and the…

Easy ordering quick delivery and the scar gel is working really well (boy 2 weeks in - can’t wait to see progress after 6 weeks!)

May 11, 2023
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Reply from Genova Skincare

Thanks for your review Kaylene. We're delighted that the Genova Scar Gel is working so well for you within such a short time. Just remember to apply the gel to the site of the scar at lest twice daily. You can really amplify your results using the Genova Ion Applicator when applying the gel!

Rated 5 out of 5 stars

Magical

Bought it because of oil burns on right hand. Got reduced in dramatically lesser time. Most recommended for new burns for sure.

March 14, 2023
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Reply from Genova Skincare

Thanks for your review Syed. We're delighted that you've had outstanding success with the Genova Scar Gel in such a short space of time. Just remember to apply the gel at least twice per day to the required area to continue your amazing results!

Rated 1 out of 5 stars

I've already sent two reviews

I've already sent two reviews. Your product didn't work and your packaging was deceptive giving one the impression they'd be getting more than what was given.

March 26, 2023
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Reply from Genova Skincare

Cynthia, we acknowledge your reviews. As we indicate, the product formulation contains 2 active ingredients which are very beneficial for the visible reduction of scars over time. Importantly, persistence in application of the product is a critical element in witnessing improvement. We remain very confident that using our Scar Gel will provide visual improvement when applied consistently.
The Scar Gel product advertising and bottle labeling clearly identifies that the Scar Gel bottle contains 30ml of product. The bottle is filled to that level during production.

Rated 5 out of 5 stars

Genova Firming Cream

- I highly recommend this cream because it does actually work - and very well. A great Product and well worth purchasing. Carole

March 13, 2023
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Reply from Genova Skincare

Thanks Carole, we appreciate your review on the Genova Firming Cream. We're delighted that it's working so well for you!

Rated 3 out of 5 stars

Customer service is great however can…

Customer service is great however can not give any more stars as I have noticed no difference from using this product yet

April 27, 2023
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Reply from Genova Skincare

Thanks for your review Alisha. We recommend that you apply the Genova Stretch Mark Cream at least twice per day. It's really important that you are consistent with the application. We're sure that if you use the Genova Stretch Mark Cream consistenty over time, you'll witness improved results - and they'll only get better and better!

Rated 5 out of 5 stars

Made my hands feels soft

Made my hands feels soft , cured my dryness where other creams were not working

March 7, 2023
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Reply from Genova Skincare

Thanks for your review Kirsty. We're delighted that the Genova Skincare products are working so well for you. Just remember to apply the gel at least twice per day.

Rated 5 out of 5 stars

Fast results

I burned my forearm whilst cooking with hot oil. I was super impressed by how quickly the gel worked. I still have some faint scarring and continue to use the gel. I’m very happy with the results so far.

March 21, 2023
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Reply from Genova Skincare

Thanks Trish,
We're delighted that you've had such a great experience with the Genova Scar Gel. Just remember to apply the gel at least twice per day. Your results will only get better over time.

Rated 5 out of 5 stars

Really amazing customer service from…

Really amazing customer service from start to finish. I had a question and the customer service team responded and followed up with me often to ensure everything was going well. I haven’t had customer service that great, pretty much ever really. It seemed like they genuinely cared about me getting good results from their products, which I really like. Definitely recommend this company.

December 13, 2022
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Reply from Genova Skincare

Thanks so much for your review. We're delighted that our customer service team have serviced you beyond your expectations. YES, we're genuinely concerned about you getting the best results with our products! We'll always be there with any questions that you have in the future.

Rated 2 out of 5 stars

I’ve sent several messages asking about…

I’ve sent several messages asking about other products and never had a reply
One being the blemish for reddens on my skin around my scars

And also with there was a discount available I put in the code and it was always rejected

March 13, 2023
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Reply from Genova Skincare

Hello Anna,
Thank you for your message.
In relation to your comment asking for information about our products, we have checked our database and cannot find any requests from you for product information. We are confident in the effectiveness of our products and are very happy to provide details as required.
Similarly, in relation to the discount code, we are not sure why this has not worked.
Please reach out via email (info@genovaskincare.com.au) to discuss further and we will happily provide any product information required. In the future, should you be trying to use a discount code which does not work, please make contact with us directly (info@genovaskincare.com.au) and we will rectify the situation as soon as possible.

Rated 5 out of 5 stars

Perfection

Genova had my order ready in such a short time so delivery was quick. The products that I am using at present from Geneva are second to none in my experience. I will continue to try the many various as I am sure they will be just perfect for my skin

March 22, 2023
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Reply from Genova Skincare

Thanks Robyn,
We really appreciate your review and comments. Hopefully you'll try more of the Genova Skincare products in the months ahead!

Rated 1 out of 5 stars

Unfortunately so far i haven't seen any…

Unfortunately so far i haven't seen any results from this product

March 19, 2023
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Reply from Genova Skincare

Hi Bianca, thanks for your review. We suggest that you continue to apply the product at least twice per day to the affected area. Results should begin to appear within a 6 week period of first application. Over time, you should witness a reduction in redness of the scar area, a flattening of the scar and an improvement in the skin's condition.

Rated 5 out of 5 stars

Amazing

Amazing!
I love the products.
I love the quick delivery.
The serum for new and old scar WOW it works wonders you’ll see results within first 2 weeks

November 17, 2022
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Reply from Genova Skincare

Thanks Hannadi, we're delighted that you've had success using the Genova Scar Gel. Just remember to continue applying the gel at least twice per day for further improvement!

Rated 5 out of 5 stars

Great Service

There was an issue with the delivery of the product by Australia Post and the staff at Genova addressed this quickly and even sent me a second item at no cost for the inconvenience which I wasn’t expecting.

January 26, 2023
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Reply from Genova Skincare

Thanks Nicole,
We appreciate the positive feedback on our customer service. We're sure that the Genova Skincare product that you've selected will work just as well for you in the months ahead!

Rated 5 out of 5 stars

Great results for recent surgery scar

After having a major operation on my neck start of September & being left with a huge scar I decided to use the silicone scar gel. It's now been 12 weeks since starting the gel and I'm very happy with the results. I get lots of positive comments on how the scar is healing. Ordering on line was easy, fast & efficient.

December 31, 2022
Unprompted review
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Reply from Genova Skincare

Hi Candice, Thank you very much for your review. We're delighted that you've had a great experience using the Genova Scar Gel to date. It's terrific that you've also had positive comments regarding the improvement of your surgical scar by other people.

Rated 1 out of 5 stars

Product doesn’t seem to be working on…

Product doesn’t seem to be working on my face scars

December 5, 2022
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Reply from Genova Skincare

Hi John, thanks for your review. It's important to remember that each scar is unique and will respond differently to treatment. Specific factors that may impact the effectiveness of treatment are the severity of the scar, the length of time that the scar has been present, and the consistently with which the gel is applied. For maximum benefit, we recommend that you apply the gel at least twice per day to the site of the scar. The active ingredients within the formulation may lighten, flatten and reduce redness of the scar over time. The most important thing is to be consistent with its application, in order to witness improvement to the appearance of the scar.

Rated 5 out of 5 stars

I have only been using Red Active for two weeks.

I have only been using Red Active for a couple of weeks and my skin seems to be looking much more even toned and the red blotches not so noticeable. I will keep using and if it works well. I will look at the other skin care products you sell.

December 28, 2022
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Reply from Genova Skincare

Thanks Colleen, we're delighted that you've had a positive experience with the Genova Red Active Serum in a short space of time. Your results will only get better over time, with the application of the product on a daily basis.

Rated 4 out of 5 stars

I have sand fly bites all over my legs…

I have sand fly bites all over my legs which caused it to have dark scars. Using this product has lightened them. I had to order another bottle. I wish it could be a bit bigger so that It could last longer. Mind you I only bought one to trial out. It seems to work, slowly

December 4, 2022
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Reply from Genova Skincare

Thank you so much for your review. We're delighted that you've had a great experience using the Genova Scar Gel. Please keep applying the gel to your legs at least twice per day to maintain your skin's improvement.

Rated 5 out of 5 stars

Age Spot Serum - a fabulous product that works!!

I have been using the Age Spot Serum for over a year and will continue using it for many more. I was skeptical at first, but with continued use over 4 weeks I noticed the brown spots/pigments on my face fade. I have continued using it religiously since and now feel very comfortable not wearing makeup to hide those spots. I have even started using it as a hand cream to prevent age spots from forming on my hands. Glad I gave this cream a go as the results speak for themselves. Thank you!!

April 14, 2022
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Reply from Genova Skincare

Thanks so much for your review. We're delighted that the Genova Age Spot Serum has worked so well for you and that you have an improved level of confidence.

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