Sports betting. Great choice, quick payout. Best customer service I've had with online bookies
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I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... See more
One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... See more
Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... See more
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Company details
Written by the company
Online betting with the gentleman. All major sports and main casino games covered.
Contact info
United Kingdom
- gentlemanjim.bet
2.3
Poor
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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£2,000 pretty much straight through
£2,000 pretty much straight through, odd bonus paid next to zero on £5 spins - short term thinking as could have been long term client, now gone elsewhere.
May 27, 2025
Unprompted review
Reply from Gentlemanjim
Hello BB, Thanks for leaving a review.
Each of our slot games displays the RTP within the game itself, which represents the long-term expected payout percentage. Typically, the RTP ranges between 94% and 96%, although some games may fall above or below this range. Rest assured, all our games are carefully selected to provide a fair and enjoyable experience.
As an operator licensed and regulated by the esteemed UK Gambling Commission (UKGC), we take the utmost care in ensuring the integrity and fairness of every game we offer. We collaborate closely with our game manufacturers and conduct regular audits to ensure that the games perform as advertised and adhere to their theoretical RTP.
Kind Regards
Customer Support
Dead spins/rare bonus/low payouts
Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced across many sites and judging by the previous reviews it’s well noticed. Avoid, no fun factor at all dead spinning game after game.
May 20, 2025
Unprompted review
Reply from Gentlemanjim
Hello Liam, Each of our slot games displays the RTP within the game itself, which represents the long-term expected payout percentage. Typically, the RTP ranges between 94% and 96%, although some games may fall above or below this range. Rest assured, all our games are carefully selected to provide a fair and enjoyable experience.
As an operator licensed and regulated by the esteemed UK Gambling Commission (UKGC), we take the utmost care in ensuring the integrity and fairness of every game we offer. We collaborate closely with our game manufacturers and conduct regular audits to ensure that the games perform as advertised and adhere to their theoretical RTP.
Regards
Customer Support
Don't Bother.
Don't bother with this site they are quite happy when you are depositing funds they have no issues,as soon as you want to withdraw they suddenly want to be a legitimate site and start requesting documents etc.
I would stick with the bigger sites and give sites like this a miss they are very predatory as they need to be as they are so small.
The customer service is awful all done via email and most of the time they don't even bother reading the emails just send generic responses,being a smaller site you would think they would be more customer service but no they aren't
They allowed me to deposit literally thousands of pounds over a three week period then stalled on withdrawals,then amazingly after depositing £7000 over two days not one game paid anything,seems they may have a kill switch afterall 😂
So use this site at your own peril.
Do your homework there are sites that offer a percentage of cashback on losses etc
May 17, 2025
Unprompted review
withdrawal of £130 not returning
They have my withdrawal of £130. not yet release back to my account, they are now suspending my account, and never respond the money, i can't talk about my money through my betting account as it is suspended by them .
To sum up , it is better to bet with the local betting shop . Anyway...Is it another very bad example of online betting scam ? I think i am having one now . They steal my money by their rules .
May 11, 2025
Unprompted review
rubbish site
rubbish site, no free spins or promotional offers for 1, games don’t bonus at all hundreds of dead spins no entertainment whatsoever.
reviews all speak for themselves if you want to lose your money go ahead!
May 3, 2025
Unprompted review
Fantastic bookmakers
Fantastic bookmakers, fair accurate brilliant setup menus wise covers all angles helpful when needed and most importantly a safe place to gamble, highly recommend they stand out over the rest for me, brilliant bookies
May 2, 2025
Unprompted review
Reply from Gentlemanjim
Hello Nathan, thank you for leaving a review. Always nice to hear feedback like this from our loyal customers; it makes the hard work worthwhile. Wish you good luck going forward and thank you for choosing Gentleman Jim.
Kind regards
Customer support team
Slow and unresponsive platform
As in all my reviews I like to be as honest as possible. The site is very slow and unresponsive. The video option is great but once again unfortunately slow and at times unresponsive so you will miss races which is frustrating as that's the whole point in the video right? To be honest a bit of a headache this site. Haven't made a withdrawal so can't comment on this. Good structure but too lagish.
April 30, 2025
Unprompted review
Reply from Gentlemanjim
Hello Ryan, I’m really sorry to hear you’ve had trouble with our website.
This kind of issue is very rare, and we completely understand how frustrating it must be. We have flagged this with our platform provider right away so they can take a closer look and ensure everything is resolved properly.
Please don’t hesitate to reach out if you have any more questions or concerns in the meantime.
Kind Regards
Customer support team
If I could give no stars I would spent…
If I could give no stars I would spent a couple of hundred on this site and nothing not bothering again plenty of better sites out there,this is not one of them
April 27, 2025
Unprompted review
Reply from Gentlemanjim
Hello Sharon, Apologies we haven't met expectations this time, one would hope your luck changes going forward. Your experience matters a lot to us, and we’re genuinely sad to hear that we let you down. Please know that we’re taking your feedback seriously and looking into how we can make things better.
Kind regards
Customer support team
The worst site I’ve ever played
I’ve had it open in less than 2 weeks and my god it’s awful it’s the worst site I have ever I mean ever played 🤣 and no this isnt a bitter review cause I lost!!! This is the truth I’ve gambled for years on tons of casinos and this is now voted the worst casino I have ever came across dead spins & dead bonuses!!! Not one bit of excitement just spinning into nothing! I’m closing it down won’t give it another penny of mine EVER! And I don’t need a response with your random generator etc it’s lies as this isn’t normal RTP very rigged!!!
April 25, 2025
Unprompted review
Reply from Gentlemanjim
Hello Leigh-Ann, Each of our slot games displays the RTP within the game itself, which represents the long-term expected payout percentage. Typically, the RTP ranges between 94% and 96%, although some games may fall above or below this range. Rest assured, all our games are carefully selected to provide a fair and enjoyable experience.
As an operator licensed and regulated by the esteemed UK Gambling Commission (UKGC), we take the utmost care in ensuring the integrity and fairness of every game we offer. We collaborate closely with our game manufacturers and conduct regular audits to ensure that the games perform as advertised and adhere to their theoretical RTP.
Kind Regards
Customer Support team
I joined last night and won quite a bit…
I joined last night and won quite a bit of money on roulette, I have sent all my documents as requested, I have asked for confirmation all is ok to process my withdrawal but not had a response yet, I have also received a safely gambling email, with a lot of questions, I am hoping this is not a reason to hold back my withdrawal amount.
I will update on the progress and update my rating accordingly
Update - received my large withdrawal no problem. Just provide the correct documents and all ok, I received the money within minutes and very pleased.
Thank you
April 18, 2025
Unprompted review
Reply from Gentlemanjim
Hi Leon, thank you for leaving a review. Always nice to hear feedback like this from our loyal customers; it makes the hard work worthwhile. Wish you good luck going forward and thank you for choosing Gentleman Jim.
Kind regards
Customer support team
this site is a con
this site is a con, they dont give you your free bets unless u contact them.they have no phone numbers, when you finaly get the free bet you cant even use it. rip off, do not use.
April 17, 2025
Unprompted review
Reply from Gentlemanjim
Hi Mark, Apologies you felt the need to leave this review. We do offer a variety of promotions throughout the year, including ad hoc Free Bet Drops, Free Spin Drops, and Bet & Get offers for both sports and casino games.
Additionally, we feature special promotions around marquee sporting events, along with price boosts and extra places for certain races. While these offers are not always available continuously, they appear at various times throughout the year.
Hope this helps
Kind regards
Customer Support team
Closed my account said self excluded…
Closed my account said self excluded and kept my £60 i didnt ask to self exclude ?
April 10, 2025
Unprompted review
Reply from Gentlemanjim
Hi Mar Mohamed, We have done an account audit and can see you selected the self-exclusion yourself, this would not be done by one of the team without correspondence, your remaining balance was also returned to you successfully. Wish you the best of luck going forward.
Regards
Customer support
I would not recommend this site to get…
I would not recommend this site to get lucky as I've put endless amount of money into it with no wins I've livestreamed this games performance from day one to now real bad gambles not worth putting a penny into there loads more sites out there that want you to come back and throws wins up alot this is not one of them terrible site wouldn't recommend it at all
April 8, 2025
Unprompted review
Reply from Gentlemanjim
Hello William, Each of our slot games displays the RTP within the game itself, which represents the long-term expected payout percentage. Typically, the RTP ranges between 94% and 96%, although some games may fall above or below this range. Rest assured, all our games are carefully selected to provide a fair and enjoyable experience.
As an operator licensed and regulated by the esteemed UK Gambling Commission (UKGC), we take the utmost care in ensuring the integrity and fairness of every game we offer. We collaborate closely with our game manufacturers and conduct regular audits to ensure that the games perform as advertised and adhere to their theoretical RTP.
Regards
Customer Support
Good site fast cash out had no issues…
Good site fast cash out had no issues whatsoever I rate them very high have been a member for 6 weeks
April 5, 2025
Unprompted review
Reply from Gentlemanjim
Hi Tracey, thank you for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worthwhile. Wish you good luck going forward and thank you for choosing Gentleman Jim.
Kind regards
Customer support team
Played this site had some nice wins but…
Played this site had some nice wins but I've had nothing not even landed a bonus my fav game is cash spins I've played it on other sites I've always landed the bonus might not always be a big win but when I started playing on gentlemanjims I was getting it nearly every 20 odd spins but I've played over 200 spins now at a pound a spin around it's not dropped in that tells me that it's fixed which is illegal and there breaking the gambling commission rules so It needs to be regulated. ASAP so I will be putting a complaint in with them tomorrow...
March 23, 2025
Unprompted review
Reply from Gentlemanjim
Hi Peter, Apologies you feel this way, Gentleman Jim aims to offer an enjoyable and beautifully simple online betting experience. Premium service and first-class odds are offered. Apologies the casino game hasn't quite met up expectations this time, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. One would hope you could return in the future and we wish you good luck going forward.
Kind regards
Customer support team
just signed up to this awful site
just signed up to this awful site, first deposit playing 10p spins on big bass, zero win zero bonus....second withdrawal within 2 mins of first withdrawal again on 10p.....zero win or ZERO bonus.....thats 200 spins in now. unheard off for this game i play daily.
decided to deposit again with £20 and soon went all the way down to just £3, I finally hit a bonus, paid me £2...sometimes happens with big bass so i go again, I got another bonus soon after which AGAIN paid me £2. STRANGE BEHAVIOUR!
decided to play 20p spins NOW and managed to get 1 bonus that would you believe it (paid me £4..)
Then the site decided enough was enough and rinsed what balance i had left.
This isnt big bass games playing shady, this is the site playing shady.
I play this game daily on other casinos and it plays absolutely differently to this site, Site RTP is at its lowest.
Thats over 400 spins on this awful site and the same rigged 20x bonus pay on every bonus i recieved.
Within 10 mins I knew something was off, I've since excluded from this site even though I've only been here roughly 30 minutes, I wont be wasting another £ on this ripoff company so Stay well clear, The odds aren't true odds. Its a rip off!
March 22, 2025
Unprompted review
Reply from Gentlemanjim
Hi Dave,Thank you for reaching out with your query, and please allow me to offer some clarity regarding the RTP (Return to Player) of our slot games.
Each of our slot games displays the RTP within the game itself, which represents the long-term expected payout percentage. Typically, the RTP ranges between 94% and 96%, although some games may fall above or below this range. Rest assured, all our games are carefully selected to provide a fair and enjoyable experience.
As an operator licensed and regulated by the esteemed UK Gambling Commission (UKGC), we take the utmost care in ensuring the integrity and fairness of every game we offer. We collaborate closely with our game manufacturers and conduct regular audits to ensure that the games perform as advertised and adhere to their theoretical RTP.
I would also like to mention the importance of understanding slot volatility. Low volatility slots tend to offer smaller wins more frequently, while high volatility slots provide the possibility of larger payouts, though less often. Both types of games are designed to cater to different preferences, so you may choose the one that aligns best with your playing style.
Please know that we are here to support you, and should you have any further questions or concerns, you are always welcome to reach out. It is our pleasure to assist in any way we can.
Thank you once again for your continued patronage. Gentleman Jim deeply values your trust and looks forward to providing you with a safe and enjoyable gaming experience.
With the warmest of regards,
The Gentleman Jim Customer Service Team
Happy to take deposits but refuse to…
Happy to take deposits but refuse to allow withdrawal if winnings
No checks to take money and then they avoid your emails
Absolute crooks avoid avoid avoid
I will keep going until I get my money
March 9, 2025
Unprompted review
Reply from Gentlemanjim
Hi Marc, I'm sorry you feel this way. Gentleman Jim aims to offer an enjoyable and beautifully simple online betting experience. It offers premium service and first-class odds. The customer support team works 24/7 and replies to emails throughout this time.
feel welcome to come back to us should you have any further questions.
Kind regards
Customer Support
Winnings bets settled as a loser
I had clear winning bets on virtual darts., settled my bets as a loser. Almost 2 weeks later same happens again I show evidence they admit these should be winners, 3 days later still waiting for my bets to be correctly settled. Absolute shambles and tells me to stop emailing them. They have no number or no live chat. Awful
March 1, 2025
Unprompted review
Reply from Gentlemanjim
Hi Ben, You recently reported an issue with casino functionality on our website. We’re awfully sorry to hear that you have experienced this. We have reached out to you via email.
Kind regards
Customer Support
Account closed
This is the second time I’ve played this casino, and the last. The first time I played was a couple of months ago and the RTP didn’t seem the best, but I deposited again today. I’ve played many casinos and the RTP here has to be the worst that I have ever experienced.
Deposited £50 and it was all gone in less than 2 minutes on 80p/spin, out of the 60+ spins only THREE returned any win, with the biggest of the 3 being 72p.
February 21, 2025
Unprompted review
Reply from Gentlemanjim
Hi Dan, Apologies you feel this way, Gentleman Jim aims to offer an enjoyable and beautifully simple online betting experience. Premium service and first-class odds are offered. Apologies the casino game hasn't quite met up expectations this time, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. One would hope you could return in the future and we wish you good luck going forward.
Regards
Customer Support
Terrible customer service.
Odds changed on a football bet after putting in betslip from 6/1 to 1/10. Went back to 6/1 straight away on website. My bad for clicking accept, but quickly emailed them to tell them price on my slip was completely wrong. They insisted odds were correct. They are either corrupt or inept. Neither of which is ideal.
Edit: your reply is misunderstanding the issue completely. I didn't "miss out on the price" - your website changed it to a completely wrong one and then changed it back to the correct one. You were NOT professional, you didn't even investigate it - that is why I withdrew my money and closed my account.
This site is just a skin of others, so I doubt they are even bookmakers.
February 16, 2025
Unprompted review
Reply from Gentlemanjim
Hi Daren, Apologies your experience with Gentleman Jim has not been enjoyable. The in-play markets can change very quickly and customers often miss out on the price that was being offer at that time. I truly understand that this may not be the outcome you were hoping for. We just want to stress we are not corrupt and always remain professional. Should you have any further questions or require additional clarification, please don’t hesitate to reach out.
Kind regards
Customer Support
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