Gentlemanjim Reviews 

155
TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

Sports betting. Great choice, quick payout. Best customer service I've had with online bookies

Rated 3 out of 5 stars

I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... See more

Rated 1 out of 5 stars

One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... See more

Rated 1 out of 5 stars

Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... See more

Company replied

Company details

  1. Betting Agency

Written by the company

Online betting with the gentleman. All major sports and main casino games covered.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

155 reviews

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No recent history of asking for reviews

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2.3

All reviews

(155)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Site

only been a Customer for a week or so and i need to say they are fantastic, they may not offer markets that the bigger brands offer however i have not had any issues, also ignore the reviews about scams etc i have Deposited with no issues and ive Withdrew with no issues one withdrawal was in within 20 minutes

November 13, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Andrew, Thankyou for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worth it. We wish you good luck going forward.

Kind regards
Customer Support

Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish, appalling is the word, no problems in accepting your deposits but when it comes to pay your winnings they leave you waiting forever.
The worst I come across online.
If I could I would give them 0 stars.
The last time I checked the withdrawals I made was showing fail withdrawal for both, they didn't fail the deposit I made?
Crooks

November 13, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Luis, We are sorry you feel this way. Please note our payments team process withdrawals 24/7, however depending on your bank the process time can vary, usually taking 3 to 5 working days. We understand the importance of releasing funds in a timely and efficient manner. We want to assure you that gentleman Jim remains dedicated to providing an efficient and professional service. Your account remains open at this time so we wish you the best of luck.

Regards
Customer Support

Rated 1 out of 5 stars

Can't complain on football great site…

Can't complain on football great site but games haha makes the site look cheap if they can pay out more than 20 pound every bonus on big spins been on fish 10 times and not got past the first lot of Barry's shame but I go for big wins no penny and the site isn't a bad one just to poor for me a real gambler theses people need some help if they think 20 pounds gunna keep people so I have left the company today don't play this site if your a true gambler if your cheap go ahead

November 8, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Swan, sorry the casino game didn't quite meet your expectations, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer.

Regards
Customer Support

Rated 1 out of 5 stars

Not so Gentleman like

So i just joined this betting site online and i put all my usual details on there and was welcomed as a new customer , on supplying my bank details i found that my commercial bank or buisness account was not acceptable and so i asked my wife if i could use her bank details instead... i didnt know if this would be accepted as it is my wifes account.. anyway it was accepted and i made a deposit all good eh.... after placing some bets and winning on my bets i did go to wthdraw my winnings only to find out that i had to upload my proof of identity in order to be paid out, thats fine i had my driving license and utility bill and the bank card i used to make the deposit in wich i uploaded and sent... all good so far, so i get my reply saying that the 3rd party bank deposit card is not acceptable and my account is now suspended, in order to resolve this i was asked to provide now my wifes details in witch i am now annoyed as they accepted this method of payment in the first place, anyway i have now sent my wifes details in witch she is not at all happy with and now they have said they have passed this to another team to review, this is a bet that i placed and win, i havent even had my stakes returned. Im lost on this as if i can go to a shop and buy something with my wifes card and vice versa then why not put a line on its sme rigmarole all this for a bet.. i will stay away from online betting in the future.so now i have found out that i wont be paid out my winnings and my account is closed, so why would a company then accept my wifes card in witch i stated her name when depositing. why not stop me there and say this is not your name, its not the matter of the money now although i could be doing with it its the fact they have took all my id details and then asked for my wifes for what reason would they ask for my wifes, i would say to anyone wanting to join a betting site to scroll by this so called Gentlman jims company. and remember as a company you have to realize your mistake.. when you do a bank deposit please then check the name of the card holder that is written in the box i am sure you are able to do that are you not!!!

November 8, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Billygee, thankyou for taking the time to leave a review, there is a couple of things to clear up here. Firstly for security and compliance reasons, our system does not support the use of a third-party payment method, this means only a card in the account holders name can be accepted. We understand that you have mentioned checking the card on registration, this is a check done when a certain threshold has been hit, Also the account only shows the last four digits of the card, this gives us no extra information around the player name matching the card at this time. You have mentioned in your review that you wasn't sure if it would work using your wife's details however you proceeded with depositing, taking a big risk on whether it would work or not, at this stage i would advise emailing the company to see if it would or could be accepted. We apologize you have felt the need to leave a review like this, unfortunately there are strict security measures we must adhere to as an online company, Anti-money laundering being the top of our priority list regarding risk.

Kind regards
Customer Support

Rated 1 out of 5 stars

Your games are a joke!

Your games are a joke!! Every 4/5 spins the games keep spinning as though they're rebooting the game. Shocking site. I hope you get closed down

November 3, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Matthew, Apologies the casino game didn't quite meet your expectations, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer.

Kind Regards
Customer support

Rated 1 out of 5 stars

These people are basically wanting new…

These people are basically wanting new customers that have gambling backgrounds and can’t go any where else ? They will take your money then if you win big ? They will stick you with terms conditions and gambling concerns and keep your money until you go gambling commission and send them an e mail regarding there actions
And there e mails that are contemporary to there actions . Stay away form these people . Lovell brothers company . They own a few gambling sites so be aware if these Lovell brothers . Absolutely didn’t pay on time ? They asked me fir details and gave me two weeks to get them sent , the very next day when I was 1600 in credit they stopped my account and haven’t answered e mails since ? Although they answered the review !!! Just shows what people they are . Stay clear !!!!

October 28, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Paul, thankyou for taking the time to leave a review, as a new business we do not target a specific band of player, we welcome anyone who would like to have a fun and enjoyable time placing a bet. We do not "take" peoples money we always pay out on time when all the relevant checks have been processed and verified. We apologize we haven't quite met expectations this time, one would hope you could return in the future. We wish you all the best.

Kind regards
Customer support

Rated 2 out of 5 stars

Signed up to this site a few days ago

Signed up to this site a few days ago, and I deposit and deposit more and more money with no return 🤷, we're not stupid and know the risks when gambling, but your money doesn't seem to last very long on here, you can deposit £50 and switch between spin's from 10 up to 50p, and it's just dead spins constantly, so there's this thing called the law of average when you gamble, as in you should get a bonus or free spins when playing by the law of average! But it's always 2 symbols and fly's straight past the third one, and yesterday I was determined to get a bonus from feeling like I'd been robbed by them, I played 1 game for a good 45 minutes trying to get this bonus to trigger and nothing just kept on taking my money, so I decided to play another one and I was on this game for a 73 minutes and nothing just just kept on teasing!

October 29, 2024
Unprompted review
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Reply from Gentlemanjim

Hi David, Thankyou for taking the time to leave a review. We apologize the casino hasn't quite met expectations this time. we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer.
As a new site we are building on the studios and game providers daily. One would hope that should you return to us in the future.
If you have future questions or queries please don't hesitate on contacting us via email.

Kind regards
Customer support

Rated 5 out of 5 stars

I write this as a relatively new…

I write this as a relatively new customer (a month or so)

I was recommended this bookmaker via a friend, and I was slightly dubious as they are not one of the big bookmakers, my mind one put at ease within the first couple of days. The verification process was seamless and took a few emails back and forth but was completed that day.

I won some decent bets and withdrew maybe a £1000, I thought here we go being a smaller bookmaker how long is this going to take but to there credit it was processed and in bank within the hour. Last week I had a very nice win (although a horrid cash out from myself) but again withdrew and processed in my account within a hour!

Customer service are fantastic and very friendly, I like the fact these seem to be more of an old school bookmaker with no gimmicks.

I would recommend a proper punter to use gentleman Jim.

I have put forward some critique to customer service as I have had a few bets reviewed by their trader take a little too long and then also knocked back to a lower stake, but to their credit also customer service said they would take a look and maybe adjust, I hope they do and could also report that at a later date.

All in all, I am extremely pleased and hope as they grow which I’m sure they will they don’t change as they are fantastic!

October 29, 2024
Unprompted review
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Reply from Gentlemanjim

Thankyou for taking the time to review, we appreciate the positive response and your continued support, good luck.

Kind regards
Customer Support

Rated 5 out of 5 stars

Great casino

Great casino. Wide variety of games and good customer service

October 23, 2024
Unprompted review
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Reply from Gentlemanjim

Thankyou for taking the time to review, we appreciate the positive response and your continued support, good luck.

Kind regards
Customer Support

Rated 5 out of 5 stars

Very positive review for this casino

Very positive review for this casino. Great range of games and I asked a question about the bonuses available on customer services, they responded within 2 hours with the information I required. All round 5 stars.

October 27, 2024
Unprompted review
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Reply from Gentlemanjim

Thankyou for taking the time to review, we appreciate the positive response and your continued support, good luck.

Kind regards
Customer Support

Rated 5 out of 5 stars

Great betting experience

Great betting experience, very fast on withdrawals and top notch customer service! Highly recommend

October 27, 2024
Unprompted review
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Reply from Gentlemanjim

Thankyou for taking the time to review, we appreciate the positive response and your continued support, good luck.

Kind regards
Customer Support

Rated 1 out of 5 stars

They returned one tennis bet

They returned one tennis bet. But not the one that had already started because it took them that period to get back. Anyway enough about me after my post I have had over 250 responses which isn’t enough to go to the gambling commission. There not verified so 39 more genuine complaints please to Michaelrdickson at outlook.com. Thanks

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best casino!

Best casino!! Fast withdrawal.. not any problems!! Vertification check quickly!! You lie people when you write negative feedback, because you lost money and negative!! Thanks for real license uk casino’

October 14, 2024
Unprompted review
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Reply from Gentlemanjim

Thankyou for taking the time to review, we appreciate the positive response and your continued support, good luck.

Kind regards
Customer Support

Rated 1 out of 5 stars

Yer can't give no stars

Yer can't give no stars !
BE WARNED ! LEAVE WELL ALONE !!
ABSOLUTELY CORRUPT SITE.

October 11, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Phil, Thankyou for taking the time to leave a review, We would like to say we have never corrupted anyone, we simply try to offer and fun and exciting betting experience. We are sorry we didn't quite meet expectations this time.

Kind Regards
Customer support

Rated 1 out of 5 stars

Been writing on here for 2 month +

Been writing on here for 2 month +. Been in contact with ibas who are meant to be helping. No help at all. That’s is the gambling governing body. Just fill you with crap. Gentleman Jim. Wow yous are so fraudulent it is like robbing a pensioner yous have done this same thing to 100 s of people and yous still get away with it. People work hard and put trust in to yous and yous do this. You have every one fuming upset. Your reply’s are we are a new bookmakers. But on the other hand we have been a family business for years. What ever. Just scammers. Yous should be locked up every one that works in your terrible bedroom where’ yous operate from. No body should ever use gentleman Jim

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Already preparing myself for the copy…

Already preparing myself for the copy and paste pathetic response that everyone is getting when complaining about the quite frankly pathetic game plan on slots. Trust me, every bad review is spot on. DO NOT USE THIS SITE

October 7, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Steve, sorry the casino game didn't quite meet your expectations, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. Wish you good luck going forward.

Regards
Customer Support

Rated 1 out of 5 stars

Scam company

Not sure where to start, seen an advert on Facebook still there now sign up wager for free spins did all this had spins the day later. No problem up till now.

Process a withdrawal this is where the fun starts 6 days later no funds received, no email stating why from them either. I start contact with them via email. Apparently free spins had to be wagered 30 times (I missed this but ok), nowhere on site when I requested a withdrawal was any mention of bonus funds but again ok if that's what they say.

This is where it gets shocking my withdrawal can't be stopped, however it can not be processed and they think this is alright? In effect this company is stealing my money has gained interest on funds not processed for withdrawal has no live chat and email facility thus far has been dreadful.

Stay away clearly a scam with a site not fit for purpose, feel angry by all this

#########ok so finally returned my funds to my balance said I was given misinformation by previous advisor. I wagered and lost the amount I won of free spins, I process a withdrawal and they refuse it again, this company has no clue

##### Also now they think it's ok to suspend my account, no email this site is a complete joke, I am fuming

October 7, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Matthew, Please note it is not our intention to hold winnings/funds of our customers, There is a wagering requirement on the free spins offer this is a common requirement linked to free spins offers, you withdrew your "winnings" without meeting the wagering requirement, we always urge customers to read the T&C's. Here at Gentleman Jim we do not "steal" or "scam" customers you simply have to meet the wagering requirement. We are saddened you felt the need to post this. Wish you all the best going forward.

Regards
Customer Support

Rated 2 out of 5 stars

I deposited 374 into my gentleman jim…

I deposited 374 into my gentleman jim account as a new customer i won a bit on it and withdrew 785 it has suspended my account and they are asking for documents which im entitled to supply a proof off address and identity they have locked it and i will leave the rest of review if they pay out as its only fair
Magaret- account number 16680

October 6, 2024
Unprompted review
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Reply from Gentlemanjim

Thank you Magaret for reaching out. Please note that for your security, only the authorized Account holder is permitted to use the debit card and account for transactions. We have requested documentation to simply check the player matches the account details, if we believe this is not the case it could be considered a violation of our policy and could lead to declined transactions or further review. Hope this helps in explaining.

Regards
Customer Support

Rated 1 out of 5 stars

On the 24th of this month I deposited…

On the 24th of this month I deposited 10 pound but they closed my account so keep well away from them Peter dean

October 2, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Peter, here at gentleman Jim we are committed to promoting responsible gambling. Gambling should always be fun and entertaining. We have checked your account and there was more than £10 deposited.

We apologize you felt the need to leave this review. Good luck in the future.

Regards
customer support

Rated 1 out of 5 stars

Deposited £100

Deposited £100, span 80p spins, didn't see a win above 2x for the entire deposit. Scam site. Avoid.

September 27, 2024
Unprompted review
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Reply from Gentlemanjim

Hi Nick, sorry the casino game didn't quite meet your expectations, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer.
As a new site we are building on the studios and game providers daily. One would hope that should you return to us in the future we will meet your expectations.

Kind Regards
Gentleman Jim

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