Sports betting. Great choice, quick payout. Best customer service I've had with online bookies
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I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... See more
One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... See more
Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... See more
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Company details
Written by the company
Online betting with the gentleman. All major sports and main casino games covered.
Contact info
United Kingdom
- gentlemanjim.bet
2.3
Poor
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do not use this company at all costs…
Do not use this company at all costs when you try withdraw money they don't pay you.
September 20, 2024
Unprompted review
Reply from Gentlemanjim
Hi Sergio, Apologies you feel this way, It is not our intentions to hold monies owed, we take a fair bet and pay with a smile. There are stages of the journey where we may require some documentation down the line, however we always pay on time as we have a 24 hour payments team.
Kind regards
Gentleman Jim
No Promotions & They Expect Customers 😂
What a bunch of clowns.
Zilch customer service - no live chat and you’re lucky if you get a response via email within 24 hours.
I lost so much in one of their abysmal slots and plenty on racing too but that’s not the issue - it’s the lack of value.
Found a technical glitch yesterday, not even a thank you for it despite the fact it cost me a fortune.
They wanted to pay 3 places on a 24 runner handicap until I pointed out that it’s minimum 4 for over 16 runners in a handicap. They then claimed they were paying 6 places but I only saw 4, then 5.
They claim they don’t award bonuses on request and they ‘have promotions from time to time’!
When it comes to verification, they want photos of the front name back of your card with nothing covered up!
A disgraceful, completely uncompetitive site, useless staff and generally clueless. They’ll never survive and that’s a huge relief.
I told them to either reward my account fairly or close it. They chose to close it. Good riddance. There is absolutely nothing this company can offer. No more than the odd extra place, no loyalty programme…
I have records of all correspondence. DO NOT bet with these greedy pigs and hopefully they’ll be out of business in no time.
September 22, 2024
Unprompted review
Reply from Gentlemanjim
Hi Online Gamer, firstly thanks for taking the time to send in a review.
We’ll be taking your feedback on board however, we feel it necessary to clear up your verification procedure concerns as we clearly state that the middle 8 digits of 16 digit card number and CCV number should be covered.
We’ve also been looking into the response times and although the first couple of responses were both answered in around ten minutes, we appreciate that the communications over night were slower than we’d like. This is an area we are now building on with an increased number of staff working at these times.
In terms of promotions, here at gentleman Jim, competitive prices and a healthy risk appetite are prioritized over free bets. We did however, fall short on service in your case when a technical glitch affected the number of places advertised on a race was incorrect. This has resulted in an internal investigation with our third-party odds integrator.
Please accept our sincere apologies for this and we really do wish you luck going forward.
Regards
Customer support
Don’t ever even think about using these…
Don’t ever even think about using these people, they owe me £1100 and have never paid out, shut down my account asked for id details which I send then they send you a. Email saying they need to be checked it’s all lies they just steal peoples money, as I can see they’ve done this time and time again, I’ll expose these people they need shutting down asap
September 8, 2024
Unprompted review
Reply from Gentlemanjim
Hi Mark, Apologies you feel this way, we can see you was paid your withdrawal successfully, our intention is not to "steal" peoples money there are strict security measures we must adhere to when a threshold is met. Your account is still active. Thankyou for betting with us and good luck with future wagers.
Kind regards
Gentleman Jim.
Not worth the money spent tried a few…
Not worth the money spent tried a few games didn't even get a feature or a win of 150 pound do not recommend
September 21, 2024
Unprompted review
Reply from Gentlemanjim
Hi Adrian, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. As a new site we are sorry to hear that the casino didn't meet your expectations, we are building on the studios and game providers daily. One would hope that should you return to us in the future we will meet your expectations.
Kind regards
Customer Support
This casino has me blocked or…
This casino has me blocked or something. I have not been able to log on in weeks. No matter what I try. Of course lose lose lose
July 9, 2024
Unprompted review
Reply from Gentlemanjim
Hi, thankyou for taking the time to leave a review. Apologies that you are unable to log in, if you reach out to the customer support team on support@gentlemanjim.bet and we will try get this resolved as soon as possible.
Regards
Gentleman Jim
Not able to withdraw, no response to emails
I had created an account and it let me deposit immediately but since my stake size was limited< i was unable to utilise the account much. When I wanted to withdraw my deposit, my account was suspended and then I was asked to send documents. I have sent all documents requested but since then absolutely NO NEWS at all from them. How can such bookies be trusted?!!! Awful experience so far, wish if I could give 0 star!
September 17, 2024
Unprompted review
Reply from Gentlemanjim
Hi, Thanks for giving us the time to leave a review, "The know your customer" process is a strict security measure we must adhere to when certain thresholds have been met, Apologies if the response time wasn't to expectation. If you could kindly leave us an email address the customer support team will contact you regarding your account status.
Regards
Customer Support
I put on a bet and the horse was…
I put on a bet and the horse was withdrawn due to playing up in the stalls . The bet came back as a looser and they haven’t refunded me my money back ..stay away
September 12, 2024
Unprompted review
Reply from Gentlemanjim
Hi Brahim, sorry to hear this, we have requested some extra information from yourself and we will get the relevant department to look into this for you once provided.
Regards
customer support
I think you verify everyone before they bet.this would save all hassle later down the line.appreciate that you need to be carefully ut do it when customers sign up
Site OK but verification should be done before any deposits.
September 10, 2024
Unprompted review
Reply from Gentlemanjim
Hi Andy, Thankyou for your good rating, The verification process will always be a slight bump in the road for a customers journey and we aim to make it as painless as possible, there are certain security measures and policies we must adhere to, so we apologize if you thought the process wasn't ideal. Good luck with your future wagers.
Regards
Customer support
Good casino
Hello I registered an account at this casino played about 20 minutes in the slots depositing £200 beforehand won £650 I cashed out the money appeared in my account within 2 working days. Technical support replied the same day by email. The casino is trusted
September 10, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Pawal for your review, we appreciate the positive response and your continued support, thankyou for choosing Gentleman Jim to bet with and good luck.
Kind regards
Gentleman Jim customer support
After seeing the bad reviews I had to…
After seeing the bad reviews I had to come on and say how my experience went . I won 13,000 last week and was worried when I saw the reviews but I didn’t have one issue getting it …it took 5 days due to me not sending in my bank card to verify….thanks gentleman Jim a honest company
August 31, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Josh for your review, we really appreciate the positive response and your continued support.
The process of verifying documentation is a regularity requirement we must adhere to, however we always aim to process the verification as quickly as possible.
Good luck with future selections and thankyou for betting with Gentleman Jim.
Kind Regards
Gentleman Jim customer support
Crap
Crap. 200 spent not one bonus. Use the other online bookies much better RTP. Blocked these scammers
August 28, 2024
Unprompted review
Reply from Gentlemanjim
Hi Antony, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. As a new site we are sorry to hear that the casino didn't meet your expectations, we are building on the studios and game providers daily. One would hope that should you return to us in the future we will meet your expectations.
Kind regards
Gentleman Jim customer support
Waiting on payment / Sportsbook excellent
Let's all be honest all the reviews about the " scam " casino etc are just a load of nonsense - as a " seasoned gambler " I know that of course you will always lose over time and anybody not understanding this is frankly delusional !!!
I deposited a £ 500 Sports bet which won and I then played on the casino and again won - after losing a lot back I withdrew £4000.00
I was then asked for a number of documents which I have now sent and was told they take " 24hours " to review - not quite sure why it would take this time as surely only 2 mins to look at a document ??
The good online sportsbooks / casino's pay quickly and I will update my experience with GentlmanJim.
As a bookmaker the range of bets/platform etc is excellent but the lack of live chat/telephone support is strange ??
Will update when I get paid.
As an update - sent my docs and the withdrawal now processed.
Of course, you always want your money quicker but clearly, this bookmaker is fair and will process any winnings.
August 24, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Banksy for your review, we really appreciate the positive response and your continued support.
The process of verifying documentation is a regularity requirement we must adhere to, however we always aim to process the verification as quickly as possible.
Good luck with future selections and thankyou for betting with Gentleman Jim.
Regards
Gentleman Jim customer support
This "Casino" Needs investigating!
This "Casino" Needs investigating and looking into.. £450 deposited and on no more then £1 spins quite literally not a single bonus just drops the 2 never the third.. The RTP doesn't exist.. and when it does it's 40 to 50p max.. Frauds scammers and day light robbers. Disgusting I'll be writing to the ombudsman of this fraudulent casino to take this further as it's not on. AVOID AT ALL COST DO NOT GET SCAMMED Like EVERYBODY ELSE..
August 24, 2024
Unprompted review
Reply from Gentlemanjim
Hi, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. As a new site we are sorry to hear that the casino didn't meet your expectations, we are building on the studios and game providers daily. One would hope that should you return to us in the future we will meet your expectations.
Kind regards
Gentleman Jim customer support
Reading the reviews after I played
Reading the reviews after I played, won and withdraw was bit worried but the withdrawal did after midnight was in my bank this morning.
August 15, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Alison for your review, we appreciate the positive response and your continued support, thankyou for choosing Gentleman Jim to bet with and good luck.
Regards
Gentleman Jim customer support
The bad reviews yous are taking rubbish…
The bad reviews yous are taking rubbish great site you can even deposit as little as 2 pounds and your withdrawel is in the bank within 10 mins no joke so not even looking at all the bad reviews good casino as well not alot of football on in play at times but recommend the site alot
August 7, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Garry for your review, we really appreciate the positive response and your continued support, thankyou for choosing Gentleman Jim to bet with and good luck.
Regards
Gentleman Jim customer support
Scammers
I have tried contacting you via email multiple times but it says cannot send. I suggest you contact me or I will be taking things further legally.
August 3, 2024
Unprompted review
Reply from Gentlemanjim
Hi, thankyou for taking the time to review us and apologies you feel this way.
We are a family business that have been involved in bookmaking for generations and have never scammed anyone, we are a new business and are looking to improve our services all the time. sorry we haven't met expectation at this time and wish you good luck moving forward.
Kind regards
Gentleman Jim customer support
small company,,easy to navigate,,only 1…
small company,,easy to navigate,,only 1 issue they are very slow to pay out winnings after a winning football bet,,,,seen a lot worse sites than these chaps
August 2, 2024
Unprompted review
Reply from Gentlemanjim
Thankyou Anthony for your review, we really appreciate the positive response and your continued support, thankyou for choosing Gentleman Jim to bet with and good luck.
Regards
Gentleman Jim customer support
Not a standout site imo
The site is reasonably nice looking and simple to use which is always good. The lack of promotions is very poor, 0 sign up bonus or free bets. I deposited £112 in 2 days on this site as a new customer, which btw I was comfortable with. Lack of different markets within the horse racing section is of putting and no extra place race betting, unless obviously 16 runner handicaps. I can't see Gentlemanjimbet ever being competitive with any of the big names bookmakers or even some of the smaller online sites. I advise to look elsewhere 👍
August 2, 2024
Unprompted review
Reply from Gentlemanjim
Hi Luke,
Firstly, thank you for your custom and the positives about the site, it is designed to be navigated as easily as possible and we appreciate the feedback.
Regarding the bonus scheme and lack of extra place races, Gentleman Jim believes in traditional betting and traditional values as a result proper odds, a large appetite for risk and first-class service are prioritised over free bets. However, we are a new company and are looking to improve our offering all the time so we appreciate the feed back and may consider this in the future.
Kind Regards
Gentleman Jim customer Support
Joke of a company
Joke of a company. Haven’t even got the decency to email be back. Sent them all my appropriate documents and still taken more than 24hrs to get a response. Think I’ll be taking this down the legal route. Scamming me of £500
July 31, 2024
Unprompted review
Reply from Gentlemanjim
Hi Stacey
We’d like to apologise for the time it took to respond to your documentation. As there are regulatory requirements and procedures that need to be followed when we receive documents it can sometimes take a little time for a full review to take place. As for your claim of being scammed would be kind enough to elaborate?
We are a family business that have been involved in bookmaking for generations and have never scammed anyone.
Kind regards
Gentleman Jim customer support
CORRUPT
Despicable horrible cheating human beings that are in this industry for one thing and one thing only to rob people of there money. how this mob get a license shows you the state this industry is in if this is the way the gambling industry is going then just ban it in this country because if it doesn't its going to get real ugly real quick what's going on at gentlemanjim.bet is shocking how they can steal like this should turn you away from online gambling completely they are fraudulent disgusting vile humans that need dealt with immediately.
July 31, 2024
Unprompted review
Reply from Gentlemanjim
Hi Claire
Apologies you feel this way
We are a family business that have been involved in bookmaking for generations and have never cheated or stole from anyone, we are a new business and are looking to improve our services all the time. sorry we haven't met expectation at this time and wish you good luck moving forward.
Kind regards
Gentleman Jim customer support
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