Sports betting. Great choice, quick payout. Best customer service I've had with online bookies
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I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... See more
One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... See more
Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... See more
Company replied
Company details
Written by the company
Online betting with the gentleman. All major sports and main casino games covered.
Contact info
United Kingdom
- gentlemanjim.bet
2.3
Poor
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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good site but payment takes to long…
good site but payment takes to long some times its in quick some times takes forever so if your looking for a quick pay out it mite happen it mite not and could do with more games ....... update after putting this on half hour later thay suspended my account
May 3, 2024
Unprompted review
Reply from Gentlemanjim
Hi Lee, thank you for taking the time to review, we really do value your feedback.
As part of the development of the new site we have identified that there have been historical inconsistencies in the length of time of which some withdrawals have taken place. Gentleman Jim recognises the importance of speedy withdrawals and the need for consistency in this area of the business. As a result we have since grown the payments team in an attempt to meet the expectations and want of our customers and ourselves.
Once again, sincere apologies for the previous short comings and a genuine thanks for the feedback.
Regards,
Gentleman Jim
Please move on to another site.
I have used most sites and have not taken the time to leave reviews. Of all the online sites this one has made me feel the most uncomfortable , do yourself a favour and try any other site but not this one. Please do not be fooled by the name. Customer service will give you an instant response to help deposit / relieve you of your money. No replies for service failures , please avoid!
April 26, 2024
Unprompted review
Reply from Gentlemanjim
Hi Nicholas, we are sorry to hear you had a bad experience with Gentleman Jim. We accept that things can alway be improved and have since upscaled our customer service team. As a new business we are constantly striving to improve our processes and service function.
Reply from Gentlemanjim
Disappointed to hear of your experience Robert, we are constantly striving to improve and have invested in improved process across the business.
Avoid like the plague
Avoid like the plague. No phone number. No live chat. Absolutely terrible. Site barely works. Takes ages to pay out. Do not use!!! Terrible customer service
April 27, 2024
Unprompted review
Reply from Gentlemanjim
Hi Chris, sorry to hear of your experience, we've since improved our processes and hope to offer a better customer service experience moving forward.
DONT USE THIS SITE
DONT USE THIS SITE.
NO RESPONSE ON EMAILS
HAVENT PAID WITHDRAWALS
CONNING SITE
April 27, 2024
Unprompted review
Gentleman Jim have now refused o refund…
Gentleman Jim have now refused o refund me my £973.00 for 2 weeks now I believe they are going to scam me and keep lieing saying its going to be 48 hours and then go on and on...
April 13, 2024
Unprompted review
Utter disgrace
I would usually never leave a review, however I’m so passionate about this one. How is this company able to operate??? Absolutely disgusting, no communication, no understanding or empathy to genuine queries. 10 emails with no response, quite apauling. They don’t offer bonus’/ promotions etc due to giving a premium service!! What premium service??!!! A premium service where you don’t respond to customers. Absolutely shocking behaviour!
April 24, 2024
Unprompted review
Played last night and managed to…
Played last night and managed to withdraw £2450 it’s pending I’ve sent my documents will keep posted how long it takes to go in my account hopefully soon
Update all checks complete and the funds is in my account. Thanks you for my win
April 19, 2024
Unprompted review
Reply from Gentlemanjim
Hi Linda,
We're pleased to hear that you had a smooth journey within the payments process and Gentleman Jim would like to congratulate you on your win.
Best of luck going forward and thank you for taking the time to review.
Regards,
Gentleman Jim
Played last night for 1st time
Played last night for 1st time. Won £100 it was in bank 3 hours later. Games are not what I usually like,could do with adding some more faves.
April 19, 2024
Unprompted review
Reply from Gentlemanjim
Hi Susan, congratulations on your win and thank you for the feedback.
We are still a new site and will be adding to our games library continually. Please keep an eye on the site for new studios and game releases as we continue to develop our offering.
Be lucky and thanks again for taking the time to review.
Regards,
Gentleman Jim
Total scam do not subscribe
DO NoT USE .Total scam I won 700 on Tuesday they asked for all the usual stuff which I sent and still no reply or winnings there’s no contact number no live chat it’s awful total scam
April 18, 2024
Unprompted review
Hi when will i get my £300 withdrawal.
Hi when will i get my £300 withdrawal.
Im waiting for you to process it.
There is no live chat so i cant get any communication from you.
Please urgently advise
April 11, 2024
Unprompted review
Reply from Gentlemanjim
Hi Prit. It appears that your withdrawal was processed on the date of this post. Should you have any further queries please contact support@gentlemanjim.bet
Avoid Avoid Avoid
Avoid Avoid Avoid. These guys are crooks. They do not adhere to GamStop.
They lie and are extremely rude. Customer service is awful. Tread with extreme caution.
April 8, 2024
Unprompted review
Waiting to be paid...
The app itself is good, easy to navigate and has lots of selection however at the time of writing this review the customer service is poor, I have requested a withdrawal and have been emailed and asked to produce ID, bank statements all the usual stuff, I don't mind providing this information however I do mind that I have yet to hear a response, the only way to contact this company is through e-mail but they don't seem to monitor them . Will update if I get a response or paid out.
UPDATE : received news that my account is fully verified however my withdrawal is still pending 36 hours after requesting.
April 7, 2024
Unprompted review
Reply from Gentlemanjim
Hi, and thank you for reviewing Gentleman Jim.
We'd like to apologise for the rough ride you've had with customer service, as a new website there have been some teething problems when it comes to response times.
The mission of the company is to offer simple, hassle free betting as it should be, along with a premium service. Our internal review has identified that we have fallen short up to now and as a result we have bolstered the customer facing team.
Once again Gentleman Jim would like to thank you for the review and looks forward to now offering a service in line with our own mission and vision.
Is this some kind of joke or what
Is this some kind of joke or what. 100% dead spins. Absolute joke. Please do not join this Absolute scam of a site.
March 28, 2024
Unprompted review
Joined today and closed in 15 mins…
Joined today and closed in 15 mins tried to deposit three times and it just spins and goes blank then nothing. Absolute waste of time and said what had happened and closed my account. The customer service was as bad and they were not even bothered in trying to rectify it . AVOID AVOID AVOID
March 23, 2024
Unprompted review
These guys are shocking don't join…
These guys are shocking don't join rigged rtp and you can see how bad the spins are just join a more reputable company these are dirt.
February 16, 2024
Unprompted review
Reply from Gentlemanjim
Hi Jonathan, we're sorry to hear that lady luck wasn't on your side.
However, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. There is a regime of testing, monitoring and regular auditing in place under the regulations to ensure that games perform as advertised.
Once again we'd like to express some sympathy that the games didn't go your way but we refute any allegations of rigging
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