Sports betting. Great choice, quick payout. Best customer service I've had with online bookies
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I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number o... See more
One of the biggest scams in the UK. It uses AI and, when the game gives you a possible big win, it shows you pop-ups, automatically blocks your account and steals your money. Avoid this casino. I am i... See more
Dead spins, bonuses rare and pay next to nothing when you do finally hit one. Few hundred pounds into this site the past week and absolutely nothing back. Genuinely the worst RTP I’ve ever experienced... See more
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Company details
Written by the company
Online betting with the gentleman. All major sports and main casino games covered.
Contact info
United Kingdom
- gentlemanjim.bet
2.3
Poor
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Gentlemanjim
Hi Stavros, Thanks for leaving an review, Apologies the website didn't quite live up to expectations this time. We always encourage our players to double check their bet slip to ensure the bet they have placed is correct. One would hope you could return in the future and we wish you good luck going forward.
Regards
Customer support
Some very bad reviews but I have used…
Some very bad reviews but I have used these guys for over a week and bet substantial amounts and I have always been accepted and large withdrawals have come into my account within minutes - only if all bookmakers acted like this so credit where credit is due.
February 16, 2025
Unprompted review
Reply from Gentlemanjim
Hi Jas, thankyou for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worth while. We wish you good luck going forward.
Kind regards
Customer Support
Deposited £750 and was unable to play…
Deposited £750 and was unable to play any games
Tried refreshing the browser which logged me out and now my password is not working.
Tried the password reset and I’m not getting any emails. Seems like a scan
February 4, 2025
Unprompted review
Reply from Gentlemanjim
Hi Dylan, thankyou for taking the time to leave a review. Apologies the casino game hasn't quite met up expectations this time, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. Rest assured it is not a scam you simply have to email in and we will send you a reset link to access your account, this sometimes can go into a spam folder.
Kind Regards
Customer Support
£165 no free spins and just wins of 6p…
£165 no free spins and just wins of 6p off 60p stake blocked permanently wont use these again others better but yet to find a good book they will say games are external and spew nonsense about rtp but let's be fair it cant giving a 0 rtp and think thats fair play I know these games are designed to make bookies a lot of money and nobody wins but a fair game wouldn't go a miss never the less stay away if u want to keep your money
January 31, 2025
Unprompted review
Reply from Gentlemanjim
Hi Lyndon, thankyou for taking the time to leave a review. Apologies the casino game hasn't quite met up expectations this time, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. One would hope you have better luck next time and thankyou for using gentleman Jim.
Kind Regards
Customer Support
One to avoid...
I totally understand the need for KYC.
However, I have provided all the required information and you've ignored my emails for two weeks.
I'd like my money.
January 30, 2025
Unprompted review
Reply from Gentlemanjim
Thankyou KB for providing information, At Gentleman Jim, we take the security and trust of our customers very seriously. That’s why we have a Know Your Customer process in place. KYC helps us verify the identity of our customers, ensuring that we are serving legitimate clients while protecting against fraud, identity theft, money laundering, and other illegal activities.
By completing the KYC process, you help us maintain a secure environment for all our customers, comply with regulatory requirements, and deliver a better, more personalized service.
Regards
Customer Support
I have a dispute I am unable to contact…
I have a dispute I am unable to contact anyone about involving a cash out that has not been successfully approved. Would like to know where the customer service contact is possible. A contact number or email address would be great. Other than this situation I've been a happy customer but I'm slightly concerned now I have an issue I'm unable to even approach the betting site to rectify it. Unless this is corrected I'd advise not using this site. Let's see what happens
January 29, 2025
Unprompted review
Don’t waste your time
I have played with this website a couple of times and it’s the usual, happy to take your money, no need to verify your account for that, but when you win, oh hold on, here’s plenty of hoops to jump through before we pay you out!
If they are so worried about who is playing the site, then require all information before allowing you to gamble. They will state they have the right to do this, which they have, but it appears only to be asked when someone wins.
There are plenty of easier sites to use so I recommend you choose them instead of this site. One thing they aren’t which is in favour of the punter as it claims
January 10, 2025
Unprompted review
Reply from Gentlemanjim
Hi Phillip, At Gentleman Jim, we take the security and trust of our customers very seriously. That’s why we have a Know Your Customer process in place. KYC helps us verify the identity of our customers, ensuring that we are serving legitimate clients while protecting against fraud, identity theft, and other illegal activities.
By completing the KYC process, you help us maintain a secure environment for all our customers, comply with regulatory requirements, and deliver a better, more personalized service. Your privacy and data security are our top priorities, and the KYC information you provide is handled with the utmost confidentiality.
In order for us to verify the account in a timely manner we are going to need your full co-operation, the documentation you provide needs to be of good quality, readable and belong to yourself. Hope this helps in explaining why we do the verification process.
Regards
customer support
I forsee this hell hole won't be open…
I forsee this hell hole won't be open much longer and see then being closed and fined for unfair gambling. I really never experienced anything like it. Deposited around £300 and the highest amount I got back was £10. I'll be logging a case with the Gambling Commision for sure. I hope they get closed and fined.
December 30, 2024
Unprompted review
Reply from Gentlemanjim
Hi ST, thankyou for taking the time to leave a review. Apologies the casino game hasn't quite met up expectations this time, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. One would hope you have better luck next time and thankyou for using gentleman Jim.
Kind Regards
Customer Support
Keep being asked for the same…
Keep being asked for the same information with automated emails. Will be contacting the IBAS to get my withdrawals.
DO NOT USE THIS WEBSITE!!
Just seen the comment from them in reply....shame they don't ask for anything before taking your money and then you have to spend days chasing them to be told supply information....what would have happened if I didn't cash out and lost all the money ..would they need to provide me with all Thier information....a stupid excuse to withhold customers money!!!! AVOID
December 27, 2024
Unprompted review
Reply from Gentlemanjim
Hi David, At Gentleman Jim, we take the security and trust of our customers very seriously. That’s why we have a Know Your Customer process in place. KYC helps us verify the identity of our customers, ensuring that we are serving legitimate clients while protecting against fraud, identity theft, and other illegal activities.
By completing the KYC process, you help us maintain a secure environment for all our customers, comply with regulatory requirements, and deliver a better, more personalized service. Your privacy and data security are our top priorities, and the KYC information you provide is handled with the utmost confidentiality.
Kind regards
Customer support
IBAS calling!!
So, played a few times, few little wins, no problem withdrawing,
I’ve now won a substantial sum and I am being asked to provide proof of ID so send passport, not enough apparently, have had to send more, it’s very frustrating
I want what I’m owed
Maybe I’ll need to consult IBAS
December 26, 2024
Unprompted review
Reply from Gentlemanjim
Hi Consumer, At Gentleman Jim, we take the security and trust of our customers very seriously. That’s why we have a Know Your Customer process in place. KYC helps us verify the identity of our customers, ensuring that we are serving legitimate clients while protecting against fraud, identity theft, and other illegal activities.
By completing the KYC process, you help us maintain a secure environment for all our customers, comply with regulatory requirements, and deliver a better, more personalized service. Your privacy and data security are our top priorities, and the KYC information you provide is handled with the utmost confidentiality.
Kind regards
Customer support
Do Not use this site
Do Not use this site. I would give them a 0 star if I could. Do not waste your money. Probably the worst site I have Ever used. Disgusted.
December 19, 2024
Unprompted review
Reply from Gentlemanjim
Hi Charlie, Thankyou for taking the time to leave a review. Apologies we didn't quite meet your expectations this time. Please note we like to give our customers an enjoyable and fun experience it is not our intention for you to feel disappointed.
Regards
Customer Support
I am having terrible trouble getting…
I was having a few problems providing the required documents and got myself all in a bit of an unnecessary tizzie - but as soon as provided what was asked for everything was immediately resolved - just comply with the documents requested and everything should be ok
December 18, 2024
Unprompted review
Reply from Gentlemanjim
Hi CM, thankyou for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worth it. We wish you good luck going forward.
Kind regards
Customer Support
Have withdrawn a few times from this…
Have withdrawn a few times from this casino, each time having to provide verification which was done very swiftly. The last time I received an email stating my account was “fully verified”. Fast forward a week and I make another withdrawal, lo and behold they want the card details that I used months ago which I don’t have as it was a virtual card on my banking app. I have explained this, sent multiple emails with proof of the last 4 digits, proof of transactions from that card to this site all with my name address etc on and they still won’t pay out. I will not be playing on here again and I urge people to stay away.
Will update if I eventually receive my winnings.
Updated to 3 star as I have received my winnings now but unsure wether I will play on this site again.
December 11, 2024
Unprompted review
Reply from Gentlemanjim
Hi Kirsty, Apologies you have felt the need to leave this review. We have done an account audit and it shows you have been sent your withdrawal today. At Gentleman Jim, we take the security and trust of our customers very seriously. That’s why we have a "Know Your Customer" process in place. KYC helps us verify the identity of our customers, ensuring that we are serving legitimate clients while protecting them. Hope this helps in explaining why we do the verification process, one would hope you stick around and continue to bet with us going forward.
Kind regards
Customer Support
Mustang gold is so biased in their…
Mustang gold is so biased in their favour no rhyme or reason to it unless you spend 500 and their cash out on football is totally inept
December 8, 2024
Unprompted review
Reply from Gentlemanjim
Hi Andy, thankyou for taking the time to leave a review. Apologies the casino game hasn't quite met up expectations this time, one would hope you have better luck next time and thankyou for the continued support.
Kind Regards
Customer Support
I've been playing on this site for a…
I've been playing on this site for a while and I've never had any problems, keep up the excellent work guys. Lovely people. Ignore the negative reviews because I honestly think people try to lie and use other people's details or cards. And this company have to protect them self's. I would be the same.
December 7, 2024
Unprompted review
Reply from Gentlemanjim
Hi Terry, thankyou for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worth it. We wish you good luck going forward.
Kind regards
Customer Support
Reply from Gentlemanjim
Hi Chris, It looks like the withdrawal was successful and your account is active for use. Apologies you felt the need to leave this review, our payments team work 24/7 and take withdrawal timeframes seriously. Wishing you good luck moving forward.
Kind regards
Customer Support
I have requested a withdrawal on the…
I have requested a withdrawal on the 20th November 2024 still waiting.
terryreynolds
November 20, 2024
Unprompted review
Reply from Gentlemanjim
Hello Terry
Thank you for your review, Apologies you haven't received this, it has been processed from our end in a timely manner.
We process withdrawals 24/7 and have a fulltime payments team.
Depending on your bank it can take a withdrawal from 3 to 5 working days to reach your account, but it often happens sooner.
Please do not hesitate to contact me should you have any further questions or concerns.
Kind regards,
Customer support
Scammers!
Scammers!! They closed my account after I won over £700. They refuse to give me my winnings and they just refunded me initial £75 of the placed bet.
I understand the reasons you closed the account but it’s very convenient you’ve closed after my balanced has increased.
November 24, 2024
Unprompted review
Reply from Gentlemanjim
Hi Cristian, Here at gentleman Jim we take security very seriously, we would not shut an account for no reason, apologies we haven't quite met expectations this time.
Regards
Customer support
DO NOT PLAY HERE
Continuously do not help. This is by far the shadiest casino ever! Please please DO NOT play here! They then just stop responding to you! You say you have a complaint and they come with this form that’s takes up to 8 weeks! They literally won’t help at all and need to be shut down. Just please do not play here go anywhere else! They do what others have said and pray on your vulnerability to keep you depositing by placing withdrawals as net deposits too!
November 18, 2024
Unprompted review
Reply from Gentlemanjim
Hi Chris, sorry the casino game didn't quite meet your expectations, we are licensed and regulated by the Gambling Commission, as are the manufacturers and suppliers of the games we offer. Please note we do not pray on the "vulnerable" we are a honest family run bookmaker that intend to make gambling fun and enjoyable. One would hope you could return in the future and apologies you haven't enjoyed your time with us.
Regards
Customer Support
No issues with site
No issues with site, my £160 winnings were paid same day. Only downside to site is game licenses are a bit limited with the bulk of slots are the pragmatic ones and these for me are not my favorite but each to their own.
November 15, 2024
Unprompted review
Reply from Gentlemanjim
Hi Steven, thankyou for taking the time to leave a review, always nice to hear feedback like this from our loyal customers it makes the hard work worth it. We wish you good luck going forward.
Kind regards
Customer Support
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