In the middle of a funded research project and needed to replace some broken equipment with less than a 48 hour window. The customer services team were amazingly helpful in taking the order and seeing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Advanced Flowmeter arrived promptly after ordering, well packed and secure. Product looks well made, well thought out and came with excellent operating instructions. Will try out on Sunday if weat... See more
Geopacks advanced steam flow meter: 1) TECHNICAL: After inserting the batteries, the instruments starts and works fine. According to the manual, the instrument goes to sleep mode after 2 mins and the... See more
Company replied
This will be the 2nd year that I have purchased this product. Delivery was quick and the wall chart arrived in perfect condition. The product is excellent in relation to quality and detail. It's great... See more
Company details
Information provided by various external sources
Geopacks has been providing innovative solutions to the UK education market for over 25 years and has built up an extensive knowledge and understanding of the geographical equipment requirements of schools, colleges and field study centres throughout the UK. In addition to supplying products from leading suppliers such as Ordnance Survey and Collins, we also manufacture a range of field equipment products that have built up an enviable reputation in the market place.
Contact info
Unit 4A, Hatherleigh Industrial Estate, Holsworthy Road, EX20 3LP, Hatherleigh, United Kingdom
- 01837 811 020
- service@geopacks.com
- geopacks.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
rain gauge
when i spoke to them they were very helpful and i received my order in good time
Geopacks star rating
Great jigsaw & although a local map it was still a challenge to complete. Good fun. Delivery was very quick, much appreciated especially at Christmas. Would recommend this company & would use them again.
Very pleased with product
Very pleased with product. Very efficient service.
Very easy to use and a good quality…
Very easy to use and a good quality product delivered in a much shorter time frame than I expected. Would use again.
Good quality map and frame
Good quality map and frame. Excellent quick service. Great customer services.
I ordered and paid for the goods…
I ordered and paid for the goods however they didn’t arrive. On contacting they were sent out over a week ago and had gone missing. They sent replacement immediately. Very happy with service and goods.
What a find!!
What a find! I was looking for a unique gift for my son. He loves jigsaws and maps and my colleague recommended Geopacks.
The jigsaw came within a couple of days and is beautifully packaged.
I'm buying another for a friend for Christmas!
Extremely Disappointed in the service
Disappointed in the service . Delivery to wrong address despite clarifying address throughout .
Highly disappointed in customer service after voicing upset over not receiving order .
Example . An order of USBs from Flashbay didn’t arrive on time to us due to a problem in the factory ..and we had phone calls of apologies, emails , promise of high priority mail and in the mean time a delivery of complementary product !
With Geopack I had to ask if I was getting compensated for difficulties & stress caused via poor service and was asked ...
“Well What are you asking for “! & when I said I was unsettled about ordering from Geopack in the future I was told “ if you want to order from another company in the future go ahead !” .
Not decent customer service in my opinion!
Update : Geopack did offer me “compensation” of €30 on a €250 order ....after I asked.
I gave them a second chance to deliver...guess what happened ?...the delivery address wrong AGAIN! Needless to say the €30 compensation has gone on chasing up the second delivery! Will never use this company again for scientific equipment.

Reply from Geopacks
Website was simple to use and delivery…
Website was simple to use and delivery very quick
Brilliant customer service
Brilliant customer service, good products and instructions for them
Item and receipt arrived in good time.
Geopacks was very quick and friendly in…
Geopacks was very quick and friendly in terms of sorting out an order that went astray.
Quick and easy to order
Quick and easy to order. Speedy delivery - arrived within just a few days of placing order.
The tapes were what I wanted and well…
The tapes were what I wanted and well packaged in an environmentally friendly manner
Very good service and goods arrived…
Very good service and goods arrived well in time for when they were needed. Will not hesitate to use them again.
Prompt delivery
Prompt delivery, well packaged and the website was straightforward to register with and order on.
Fantastic map for our wall
Excellent service
Fast, helpful and efficient service as always. Thoroughly recommend the company and its products.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






