In the middle of a funded research project and needed to replace some broken equipment with less than a 48 hour window. The customer services team were amazingly helpful in taking the order and seeing... See more
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See what reviewers are saying
The Advanced Flowmeter arrived promptly after ordering, well packed and secure. Product looks well made, well thought out and came with excellent operating instructions. Will try out on Sunday if weat... See more
Geopacks advanced steam flow meter: 1) TECHNICAL: After inserting the batteries, the instruments starts and works fine. According to the manual, the instrument goes to sleep mode after 2 mins and the... See more
Company replied
This will be the 2nd year that I have purchased this product. Delivery was quick and the wall chart arrived in perfect condition. The product is excellent in relation to quality and detail. It's great... See more
Company details
Information provided by various external sources
Geopacks has been providing innovative solutions to the UK education market for over 25 years and has built up an extensive knowledge and understanding of the geographical equipment requirements of schools, colleges and field study centres throughout the UK. In addition to supplying products from leading suppliers such as Ordnance Survey and Collins, we also manufacture a range of field equipment products that have built up an enviable reputation in the market place.
Contact info
Unit 4A, Hatherleigh Industrial Estate, Holsworthy Road, EX20 3LP, Hatherleigh, United Kingdom
- 01837 811 020
- service@geopacks.com
- geopacks.com
4.3
Excellent
226 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great product and excellent service
August 9, 2021
The website was easy to use
The website was easy to use. I was able to select the products that worked for me.
The price for the products seems reasonable to me.
The shipping was on time and was easy to track. Good communication about shipping status. Package arrived in good condition.
I have tried the products that I ordered and they worked on the initial trial.
I had not problems.
August 5, 2021
Fantastic service
June 29, 2021
Order came timely
Order came timely, but you managed to put my Purchase Order number on the map. It is not major, but a little irritating...it wasn't clear that it was a note to add to the map
June 8, 2021
Reply from Geopacks
Hi Sarah,
I'm sorry that your map wasn't to you specifications if you would like to discuss this further our customer care team are always willing to help you can contact them at the link below.
https://www.geopacks.com/pages/contact-us
Kind regards,
Bev
Excellent Customer Service
Unfortunately the goods arrived damaged via Royal Mail and a replacement was very quickly dispatched. Again they arrived damaged and I decided to request a refund. This was dealt with immediately.
The damaged goods obviously are not the fault of the company, and customer service was excellent.
May 20, 2021
I am reviewing your service which was…
I am reviewing your service which was excellent. The corer is a present and my daughter in law has yet to open her gift, let alone use it, but from your excellent website it looks as if it is just what she will need for her soil sampling.
May 2, 2021
Great product
April 23, 2021
the packaging was damaged and our…
the packaging was damaged and our freight forwarder almost refused to ship it.
April 22, 2021
Reply from Geopacks
Hi,
I'm sorry to hear that your packaging was damaged, if you would like to contact our customer care team they will investigate this further. You can contact them at the link below.
https://www.geopacks.com/pages/contact-us
Kind regards,
Bev
quick and efficient service- thank you.
April 9, 2021
The parcel arrived very quickly and…
The parcel arrived very quickly and seems in good order.
January 20, 2021
Equipment is fine but shopping…
Equipment is fine but shopping processes to complicate. So many corrections - even invoice is without EU VAT Number. Till the end of December old rules apply . We spend so many hour to make that order, contact with you, ask for documents, corrections, wrong tax calculations. I hope it will be better in new year.
December 22, 2020
Reply from Geopacks
Hi Michal,
Thank you for your review and I'm really sorry that the shopping process was complicated, I will pass your comments on to the team!
Kind regards,
Danielle
Unassembled product
I am disappointed as whilst the product itself is good it requires more than simple assembly which your life a busy school is something I have very little time for. I made a point of this on my order form and in the delivery instructions but obviously it was delivered unassembled. Geo packs products are always excellent for geography and biology field work And I will continue to use the site however I do need this point noted as it has been an extreme frustration for me
December 3, 2020
Reply from Geopacks
Hi John
Hope all is well,
Thank you for your feedback, I have passed your feedback on to our packaging and distribution department. Hopefully, this should not be an issue in the future
Thank you for your time
kind regards
George
Thank you for excellent service 😊.
September 29, 2020
Unprompted review
Fast reliable service great tech support
September 28, 2020
Unprompted review
Easy to order and prompt delivery.
September 27, 2020
Unprompted review
Brannan Rain Gauges
No issues, apart from rather extended delivery date
September 27, 2020
Unprompted review
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