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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, specifically noting a discrepancy between the advertised product type and the received product, and issues with the clarity of this information. Customers also found the website's description of the product type to be unclear. Some people were dissatisfied with the refund process, reporting that the company has a strict no-refund policy, which caused issues when the product received did not meet expectations. However, some reviewers were happy with the customer service, describing it as helpful, friendly, and responsive, with some even receiving assistance with their orders and refunds.

What people talk about most

Product

Consumers express strong dissatisfaction with the product, primarily due to misleading advertising. Many... See more

Website

People report negative experiences with the website, frequently describing it as a scam. Many customers were... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support as... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that refunds are... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Based on these reviews

Rated 4 out of 5 stars

I thought it was a digital key but it was an account. It's fine with me I guess but they should write it down somewhere. I got the game in a few minutes even if the activation is kinda painful to do.

Rated 4 out of 5 stars

They are very good at dealing and responding directly and do a great job, but lose a star because they need a relatively long time.

Rated 4 out of 5 stars

Redeeming the code of my game took long but online chat was always available to help me. Good overall experience

Rated 4 out of 5 stars

Good site. It would help if the site provide some picture. To make it easier to understand the steps to follow to get the the game.


Company details

  1. Video Game Store

Written by the company

Digital store selling cheap downloadable console games with focus on Nintendo and PlayStation


Contact info

2.7

Poor

TrustScore 2.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM, as other said

The product page clearly stated:
"CODE DELIVERED TO YOU DIGITALLY"

But in reality:
"Thank you for reaching out to us. What you are buying is a game that comes in the form of an account, which you'll have to add to your console and activate your console as primary for it. That will let you download the game directly from the Nintendo Store, and then switch right back to your own account and enjoy the game from there.
In order to redeem the game, you will need to follow the steps in the activation guide and send us the access code you get at the end of it."

And the code mentioned above is:
"The text you are referring to refers to the unlock code you receive upon the purchase, which is delivered to you digitally, and we are very sorry if there was a misunderstanding in regards to that."

So it's just code to redeem an account.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Overall great experince

I like the site. Delivery sometimes can take a couple of hours but it's worth saved money. I had some problems with activation but support guy named Brian helped me get it done. I'll shop here again for sure

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased new Mario game from this site…

Purchased new Mario game from this site and it took them less than an hour to deliver it. I received all the needed activation assistance from their chat. Great prices and service, will definitely purchase more games from them. Keep up the good work guys!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Got a new Spider-man yesterday for half the price and playing already, shot out to Philip from support team, helped me and explained how to set everything up, provided a discount on the future purchase.
Delivery isn't instant, but for that price I can wait a bit, hadn't seen that level of service anywhere else

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid. You are not buying games here just access to another account which has the game. They also will not give you a refund.

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

DONT EVEN TRY! LOOSE MONEY.

Please close this website and try to refund people. I don't understand how this website is still open just stealing money from people. Please take actions and report. They just lie and keep you waiting no product no refund. Of course I already report the website.

October 18, 2023
Unprompted review
Rated 1 out of 5 stars

Utter scam

If only I could give zero stars. ALL o the “games” on the site are account codes. This is against the terms and conditions of Sony and Microsoft.
They will claim they have sent the details to your account, when you actually don’t have one! They then tell you it can take up to 28 days to receive the refund

October 17, 2023
Unprompted review
Rated 1 out of 5 stars

Just don't bother

Just don't bother, unless you like wasting money.
They even have a FAKE 4.5 stars trustpilot rating on the website.

Complete Jokers! And the website is a rip off from cdkeys.com.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Keep your hands FAR away from this…

Keep your hands FAR away from this company, let them be forgotton quickly.

First of all they try deny you a refund/cancel, before they have even sent the product, its illegal. I told them and they gave me a policy, which they had made up for themselves.

When i told them, it doesn't hold in court, they suddenly in an instant, refunded me. It's a terrible service, it has to be with threats of action.

Meanwhile the account i made through that order, was deleted so if it weren't for my luck i didn't close down my order status tab, i wouldn't have been able to log-in again to check my order status.

It's writtin shady all over it.

October 14, 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

Instant delivery, was 10 hours.
Product was advertised as a key/code and not as an account, which was what i got.

Customer service claimed ''that the nature of the product is stated very clearly on the product's description page'' were it did not mention account, and i provided a screenshot of it.

Customer service closed the ticket, with no proper response.

Just a bad experience.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Badest decision made

As some of me before is writing. I have the same experience

"I recently purchased some games through the website GetAGame, but unfortunately, it did not turn out to be a good experience.
The website advertised seemingly straightforward game downloads.

However, the actual process was quite convoluted compared to other game providers I have used.
Instead of direct downloads, GetAGame provides access to accounts where the games must be downloaded within a short 24-hour window. I found this system stressful and inconvenient compared to permanent game library access offered by many competing services."

As I dont want to follow the instructions, because I want a Key I write to the support to get my money back, with no chance. All orders are final.

Worst site ever. Dont try

October 12, 2023
Unprompted review
Rated 3 out of 5 stars

Good website with long and complex delivery process

Pro‘s:
- legit website with good and cheap prices for digital video games
- friendly customer support

Con‘s:
- long and complex activation and delivery process
- you have to get your keys through the Chat support (and through dubious ways)
- long delivery duration (5 hours+ in my case)

August 3, 2023
Unprompted review
Show reviews in all languages. (239 reviews)

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