Getahug Reviews 380

Edit: The teddy bear finally arrived after a month of waiting.
I’m changing my review to 5 stars because what’s inside the package is absolutely beautiful.
The company really needs to update the delivery time information or find a way to speed things up.
So if you want to order a bear for a specific date, make sure to do it well in advance.
But you can be sure the product will arrive — and it’s truly wonderful.
My daughter will be over the moon with happiness!
I’m already placing another order for Christmas, just to make sure it arrives on time.

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I placed order GH88133580 on September 19th.
I am leaving a review for the second time. After my previous one, in which I gave one star, the company contacted me immediately. They wrote that the problem was that a few items were missing, and I received a refund for those missing items. It seemed like everything would go smoothly after that. I was given a tracking number and asked to remove my review, which I did because I believed the package was on its way.

However, since October 7th, the order still hasn’t been shipped, and once again there’s no email contact explaining what’s happening.
My daughter has a birthday this week, and now I’m in a difficult position.

I don’t know if this is a scam or not, but if you don’t have time or patience, I wouldn’t recommend this company.
This time, I will update my review once I receive the package—if I ever do.

After the problem with my order. I have now had a response from getahug. They have asured me that they will rectify the mix up. Thank you getahug for your response and will look forward to receiving my order.

Hey you asked for my details these are my detail you asked for
Can you let me know what my order number is
Yes I can absolutely do that Gazi
Email:Huda.belal
Number:0424543
Address is to nsw Guildford
Thank you please reply back

Absolute scam, ordered over 3 weeks ago and have still not received my package. I had express shipping and was told the parcel would be here in 4 days. Then got an email to say due to lots of orders it would be 7-9 days. I have emailed twice and tried to ring and the phone number said they weren’t accepting any calls right now. This was a gift for my nieces and nephews now I don’t have the money to buy them a Halloween gift. I just want to bears I ordered. When I put in my order number (#1025) it says that the order doesn’t exist!!!

No Package received. They Say it takes 24 hours to get a respond but I still didn’t get any and I’m waiting for my Package. They are probably ignoring me.
Order no: #GH88137654

They replied and told me my Package will arrive before the 15th of october.

Now there is no update anymore on my Package for more than 2 days Long. I don’t get it, it's so annoying.
I’ll keep you guys Updated!

It was really easy to Order, also my Package arrived really fast. I was so happy, when it arrived. It’s so cute and the quality is soo Good.

Their customer service was wonderful, they were very kind and helpful!

Ordered on the 13th sep, was told my order would ship on the 26th, have emailed multiple times for an update and have had no reply. Very disappointed, wouldn’t recommend. Where is my order?!

Have since emailed me back and sent my tracking information, look forward to receiving my order 🥰

I have sent multiple emails and have gotten no response. I ordered this 2 weeks ago and even paid for express shipping. I am very disappointed and just want my product. My order number is #GH88133653

I love my bears so much!! 💖
I love the quality of these collectibles, and it’s definitely brought me back for more. I am set to collect all of the holiday series as they are just so perfect. Thank you!

I ordered a bear and 2 outfits over a week ago. When it hit the week mark I messaged on tiktok message I emailed and I commented on their tiktok videos every single thing was ignored but other people on tiktok were replied to. I find it very rude I have literally just over 2 weeks for this to be delivered in time and I really hope it is I ordered it with plenty of time in advance

Very disappointed I was so excited to get my halloween bear. I ordered on September 13th which apparently was pre-sale (the website never stated that) to date I have not received any tracking number or confirmation that my order has shipped. What is going on?

Still havent gotten my tracking info i ordered it 10 days ago

#GH88134078

Amazing bear. Absolutely beautiful. And beautiful clothes. My daughter loves it xxx

The product was great, my girlfriend loved it!! Will be buying again 100% thank you.

made my 2nd order on the 6th, no tracking information and no response when i’ve emailed. I think the companies exit scammed
Order #GH88127393

I ordered a bear exactly 5 days ago, thinking it would arrive in time because its a gift for someone i even emailed their support, didnt get any response tho, im worried i might just got scammed because there is no information on my order what so ever Order #GH88133886

Great customer service. I emailed them regarding my order and they emailed me back. There was a misunderstanding with my order but, the issue was fixed. They even gave me a free outfit that I really wanted. Thank you so much! Can’t wait to get my order!

Disappointed in getahug. Have ordered from them previously and my daughter adores the bear.
I haven't had any replies to any emails regarding my order GH88128378. No shipping and it's been 14 days. Please respond to me.
Have since had a reply. I didn't realise about presale. Maybe next time add a note to delivery.

I just got my teddy bear in the mail and OMG it is absolutely beautiful! I’m completely in love with those sweet blushed cheeks - they give it such a precious, lovable expression. And the fact that it has joints is amazing!! I can actually sit it down properly, pose it however I want, and it stays in position. The quality is outstanding - you can tell this isn’t just another mass-produced stuffed animal. The fabric is so soft and the stitching looks really durable. It’s the perfect size for cuddling but also looks great just sitting on my shelf. Honestly exceeded my expectations in every way. If you’re on the fence about ordering one, just do it - you won’t regret it! This little guy has already become my favorite comfort item. Definitely planning to order another one as a gift!