getcus.com Reviews 69

Ordered three ornaments. All three arrived but largest of the vehicles was printed the smallest... 1/3 of the size of the other vehicles. Both of two requests to reprint it larger were ignored.

I ordered 2 ornaments with 2 different pictures. They sent me 2 with the same picture. They apologized for thier mistake and promised to correct it but they never did. Won't answer any of my emails.

Terrible company you can only talk to them through email. They twist everything on you. The ornament a cheap and awful qualility from China. They send in a package with return address as John Doe. They could care less if you are happy it is their way or the highway. They did not call or email that they could not make the oranments with the picture I sent . They just made whatever they wanted and it was not at all what I ordered. I gave them a tip like a fool and got 3 ornaments that are not worth 60.00 just tacky!! Do not get caught up with their cute ornaments like me. Do not waste your money they will not stand behind their product. I HAVE NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE IN MY LIFE!

I ordered one of those 3D ornaments for my daughter and the cut out of the ornament looks terrible. My 3 year old granddaughter could’ve done a better job cutting it out. This company does not back up their work. Do not order from them. Horrible quality. Waste of money.

I just received the ornaments - very disappointing. Very small and cheaply made - I am embarrased to give as a gift. Do Not Buy - made in China and takes forever to receive them!!

These r garbage the ornaments… so cheaply made that I’m embarrassed to even give it to the person DO not order these they put a hard piece of plastic behind the picture then cut around the picture awful

Fraudulent seller. And committing federal offense here in Canada by giving out fake Canada post tracking information.

Several unanswered emails and no product ever received .
Disputed the charge with my Charge card company.

Unresponsive after repeated emails. I’m out $66 for three ornaments that I don’t expect to ever see. Apparently Getcus.coM copied Getcus.co. BIG difference. The former simply takes your money and if you do get a product it is subpar at best. I will be taking further action to get my money back.

Received my awesome shirt. Great work. Love it

Add was 2 days service. Never happen. They have NO service. Use other peoples money. Hoping people don`t ask for a refund, thru Pay Pal. This is a scam.
Bobby Appleton

I was so disappointed in the 3D ornament I ordered. It was no bigger than my pinky finger both height and width. I sent an email letting them know and received no response. This was supposed to be a Christmas gift for a mother that lost her son. You couldn’t even tell what the photo was of! It was embarrassing!

HORRIBLE CUSTOMER SERVICE, in fact.. NO CUSTOMER SERVICE!!!
Ordered a Christmas ornament and after I submitted I saw something for multiples.
I chatted online to get my order cancelled, but after I told them my issue, they ghosted me. I tried chatting a few more times right after, still the same.. ghosted me after I placed my question. So I emailed them. Several emails later, they agreed to refund my money. Over a month later.. still NO REFUND!! I’ve tried emailing them, but they again keep ghosting me. I’ve now tried filling out their “complaint” form. My next step is the BBB because I have written proof they said they would refund me.
I also did order multiples from them after they agreed to refund me. My package was stuck somewhere in Tennessee for weeks, when I emailed them that info, and that I haven’t received my items..they said once it leaves them, they have no control. I was able to dispute that transaction with my credit card company.
HORRIBLE. HORRIBLE COMPANY. :(

My step daughter got engaged this year and I wanted to get her something special for Christmas, so I took her engagement photo and sent it to Getcus to have a custom Christmas ornament made with the date of her engagement. It arrived before Christmas and was great! I love how the photo of her and her fiance was on both sides of the ornament and cut out to their shape! She loved it and I will be ordering more personalized ornaments from them soon for next Christmas!

What a joke this is not a 3d ornament
It is a shrinky dink. Does not look like the picture at all what a waste of money

I thought the idea was to attach a face photo and they would incorporate the photo into a football player ornament. That is NOT what happened I received an ornament of the face only. Very disappointed for sure

I ordered 2 ornaments for my daughter and they are absolutely adorable. They are good quality. I normally don’t order from company’s that I can’t find reviews but I’m this case I did. I couldn’t be happier about my experience with them. I will be ordering for them again .

I placed my order at the end of November I only received a partial order a week after Christmas. I’ve emailed them several times and sent the photos they requested. Now I feel like they are ignoring them. Their emails are as tacky as their “ShrinkyDink” products. And I do not want 10% off my next order I want my $40 back I spent on the sweater.

Do NOT use this store.
I ordered a Christmas ornament that they said would be here by Christmas. Minutes after ordering it, I emailed them to ask if it would be here by Christmas and if not to please cancel the order. They advised that it would be here by Christmas.
I followed up with the company on December 15th to ask the status and they said that it was about to ship and created a shipping label to be able to provide me a tracking number. BUT THE ITEM DID NOT SHIP. It was only so they were able to say that it was shipped and blamed it on the carrier. The carrier had no record of the shipment except for the label was created.

I asked several times for an update and or a refund and to cancel the order. They assured me it would be there by Christmas.

It arrived on January 3rd BROKEN. I sent them a picture of the ornament broken and they emailed me back to say they needed to look into it with the factory and asked me to send them a picture of the shipment label. At this point I had thrown away the packaging so I no longer have it.

Worst Experience Ever

I ordered my ornament before reading the reviews and was not very hopeful after reading the reviews. I saw so many people reviewing saying that they never got their ornament or that it was not what they ordered. I received an email saying my address was wrong within 2 days of ordering and was even more disappointed. I thought that I had just waisted my money. I emailed the company right away to ensure they had the right address. Their customer service replied a few days later saying they had shipped the ornament and that they had corrected my address. Less than 4 weeks later, I received my ornament and was happily surprised to see that not only was it the correct item I ordered, but it was also so stinking cute!! I am very pleased with my purchase and will be ordering more ornaments from this company till me tree is full of smiling faces of the ones I love. Thank you Getcus for getting it right!