Ordered three ornaments. All three arrived but largest of the vehicles was printed the smallest... 1/3 of the size of the other vehicles. Both of two requests to reprint it larger were ignored.
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See what reviewers are saying
Absolutely disappointed in the ornament. Ordered it way before Christmas and received it 12/31. They didn't even cut around the legs of my fiancés daughters. Literally cut the picture in an oblong sha... See more
I ordered 2 ornaments with 2 different pictures. They sent me 2 with the same picture. They apologized for thier mistake and promised to correct it but they never did. Won't answer any of my emails.
Unresponsive after repeated emails. I’m out $66 for three ornaments that I don’t expect to ever see. Apparently Getcus.coM copied Getcus.co. BIG difference. The former simply takes your money and if y... See more
Company details
Written by the company
A fashion and home decor brand specializing in the beauty of nature, the magic of creation, and priceless memories in every moment of life.
Contact info
United States
- support@getcus.com
- getcus.com
Thank you!!!
I ordered 5 ornaments for my family members from Getcus and this seller was extremely quick! She shipped my items out the next day and shipping was only a few days. The item is exactly as pictured. I would definitely recommend this shop to others especially the custom pet ornaments!
December 7, 2021
Unprompted review
Reply from getcus.com
Hi Amanda,
Thank you from the bottom of my heart,
We're thilled that you've enjoyed Getcus items.
Hope to see you soon back again.
Best Regards,
Reply from getcus.com
Dear,
We are very sorry for the inconvenience.
Can you tell us more about your product problem or please send the order code, we will check this problem for you.
We provide illustrated videos on the website and send sample photos and videos for customers to see if they want. Furthermore, customer photos have been carefully crafted by our design department to form a quality product.
Should you need further support, feel free to get back to me.
Best regards,
The Getcus Store
Nice shirt! Thank you
I have received my shirt yesterday. The shirt is as pictured and I love the fabric. I wear a size medium most often, so I bought a medium and it ended up fitting loose. I probably could have got a small and it would have fit me nicely. Since I’m not upset with how loose the shirt fits I’m going to keep the medium. It’s a comfortable loose, not a swallowing me kind of loose. I wear most often size 6/medium bottoms and bra size 32C, if that helps more with sizing.
November 6, 2021
Unprompted review
Reply from getcus.com
Hi Emily,
Thanks for the great review,
Your picture is so beautiful and we're happy when it would have fit you nicely.
Happy your Christmas!
Hope to see you soon back again.
Many thanks,
Ordered metal sign 5 weeks ago
Ordered metal sign 5 weeks ago. Still nothing but run around. Update....after 6 weeks it finally arrived. It was wrong color and wrong style metal sign. Ridiculous!
October 10, 2021
Unprompted review
Reply from getcus.com
Dear,
We are very sorry for the inconvenience.
Please send the order code, we will check this problem for you or please give us some of your precious time and provide us photos of all the items and the shipping label/ package you have received.
We know that’s a little bit complicated but we need to verify the problem with our factory.
We will take full responsibility for our products if it is our mistake, and we hope that you can help us to resolve your issue as quickly as possible.
Your satisfaction is our honor.
Best regards,
The Getcus Store
I cant rate something when you dont…
I cant rate something when you dont recieve it. Ordered on the 9th and still waiting. Its still out there some where. Give you a better rating when I recieve my order.....
February 21, 2021
Reply from getcus.com
Hi Ron,
Thank you for visiting our website and making your purchase!
On behalf of GetCus store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As we check your order was made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Once again, we sincerely apologize for the inconvenience.
Your satisfaction is our honor.
Have a great day.
Still have not received this item!!
February 20, 2021
Reply from getcus.com
Hi Gloria,
Thank you for visiting our website and making your purchase!
On behalf of GetCus store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As we check your order was made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Once again, we sincerely apologize for the inconvenience.
Your satisfaction is our honor.
Have a great day.
Reply from getcus.com
Hi Gerri,
Thank you for visiting our website and making your purchase!
On behalf of GetCus store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As we check your order was made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Once again, we sincerely apologize for the inconvenience.
Your satisfaction is our honor.
Have a great day.
Reply from getcus.com
Hi Tracy,
Thank you for visiting our website and making your purchase!
We sent you an email to solve your problem but did not hear from you.
On behalf of GetCus store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As we check your order was made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Once again, we sincerely apologize for the inconvenience.
Your satisfaction is our honor.
Have a great day.
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