Jobber - Field Service Software Reviews 143

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, patience, and knowledge in resolving issues and providing support. Many people appreciate the personalized and attentive approach of the support team, noting their dedication to finding solutions and making interactions pleasant. However, some people were dissatisfied with certain aspects of the service and user experience, mentioning issues with app functionality, clunky integrations, and a lack of transparency. A few customers also experienced slow response times from customer support and found the platform to be overly complex or lacking basic features.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent communication, fast... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction, praising the platform... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers find the platform easy... See more

Application

Users describe ambiguous interactions with the app. Many reviewers express significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Jobber since 2014. The software has been very useful for scheduling jobs and keeping track of jobs and billing. I also enjoy using them as my credit card processing company. I... See more

Company replied

Rated 5 out of 5 stars

I left and old estimate software and ever since I did I am blown away with what Jobber can do. I should of but the bullet years ago. The staff always fixes and helps resolves issues. The app is alrea... See more

Company replied

Rated 5 out of 5 stars

At 70 years young, I have started a new business in the midst of retirement -- with two younger partners. I am a bit 'old-fashioned', new to all this automation and integration. I'm used to pe... See more

Company replied

Rated 5 out of 5 stars

The company I work for has been using Jobber since 2014. Across the years, I have interacted with dozens of their support team members and can honestly say they have always been incredibly attentive... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Software Vendor

Written by the company

Jobber is the leading software for home service businesses. Over 250,000 pros trust Jobber to quote, schedule, invoice, and get paid—faster. Whether you’re in HVAC, landscaping, cleaning, or contracting, Jobber helps home service providers in 50+ industries save time, deliver a professional client experience, and grow their businesses. With Jobber, you also get Copilot—an AI-powered assistant that streamlines communication, provides smart insights, and helps you optimize daily performance. Whether you’re on-site or on the go, Jobber gives you the tools to run your business from anywhere.


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

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Replied to 86% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great piece of software and absolutely…

Great piece of software and absolutely superb support team. In the end I decided our business wasn't quite right for the platform (it's best suited for businesses that provide quotes rather than online booking) but I would recommend this to others e.g. builders, tradesmen

October 20, 2020
Unprompted review

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