Get Laid Beds Reviews 

7,255
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many people highlight the seamless service, from initial consultations in the showroom to efficient ordering and timely delivery processes. Reviewers are particularly impressed with the high quality and design of the products, often describing beds as beautiful, solid, and comfortable. The quick lead times and the ease of assembly, often performed by skilled delivery teams, also stand out as significant positives. Customers frequently express overall satisfaction, with many recommending the company for its reliable products and excellent customer care.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, efficient,... See more

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the excellent... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more

Company replied

Rated 5 out of 5 stars

What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more

Company replied

Rated 5 out of 5 stars

Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,255)

1,667 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

I phoned Get Laid Beds before placing an order for a bed and mattress, because I was concerned that my area in Cornwall is not covered by the options of delivery to chosen room or assembly. Chris was extremely helpful, and suggested a solution which I was very happy with. I’m delighted that my order will be delivered to my chosen room. I placed my order with Chris, and I’m looking forward to taking delivery of my new 3’6’ bed and mattress - dimensions which are rarely available, but which will suit my space perfectly. Chris could not have been more helpful, and my experience of ordering with Get Laid Beds is 100% positive. Thank you Chris!

July 18, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sue,

It was my pleasure to help you with placing the order!

I hope you enjoyed watching the rest of the Open!

Chris

Rated 5 out of 5 stars

Great experience

Sean was great, great experience from
Purchase to delivery

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Marco,

Thank you for leaving this review Sean does a fantastic job.

Chris

Rated 5 out of 5 stars

Todd build our super King Japanese…

Todd build our super King Japanese storage bed in less than half an hour. Efficient and friendly. Looks good. Also very informative about the delivery time. Much appreciated.

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Oliver,

Todd is a real asset to the company so thank you for this!

Chris

Rated 5 out of 5 stars

Charming

Charming. Efficient. Tidy.

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello George,

Thank you for taking the time to leave us a positive review!

Chris

Rated 5 out of 5 stars

Grace was excellent in customer service…

Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2nd bed we've ordered from you in 3y. Thank you

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sheonagh,

Thank you for your continued support and your lovely words in regard to Grace's help!

Chris

Rated 5 out of 5 stars

Spencer from get laid beds was amazing…

Spencer from get laid beds was amazing and very informative with the beds and mattresses, really happy with his service and he is a real asset to your company.

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Nisha,

Spencer is a real asset I agree!

Thank you such kind words!

Chris

Rated 5 out of 5 stars

Excellent customer service received by…

Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and helped out with possible delivery dates and prices too. I had many questions and he answered them all politely and in a friendly manner. This has been incredibly appreciated. Can not wait to place my order.

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Mariam,

Thank you for such a lovely review!

We cannot wait for you to place your order too!

Chris

Rated 5 out of 5 stars

Great all round service

The communication from Get Laid Beds was excellent. The delivery driver Paulo arrived on time, he was extremely courteous and efficient. The bed was assembled rapidly and the quality is excellent. We are very happy with the service we have received.

July 17, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Carolyn,

Thank you for taking the time to leave this review!

Chris

Rated 5 out of 5 stars

Tod and Pablo delivered and assembled a…

Tod and Pablo delivered and assembled a double bed in a loft conversion .
They were friendly and efficient and were done in no time . They arrived at the beginning of the time slot I was given and also informed us by phone that they were on their way .
The bed is exactly what we wanted .

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Philip,

The guys are fantastic so thank you for leaving such a kind review!

Chris

Rated 5 out of 5 stars

Error upon placing an order

I placed an order, but made a mistake on the delivery/installation. Contact was made with Get-Laid-Beds, which was very easy. Steven contacted me and worked quickly and diligently to resolve my error. Exceptional service. I have even greater confidence the item will be delivered and installed on time with outstanding quality.

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jane,

I am so pleased to see Steven was able to assist you so efficiently!

I look forward to you receiving your order.

Chris

Rated 5 out of 5 stars

Steven and George were excellent

Steven and George were excellent: very focused on my requirements and patient with my questions. They also seemed very well informed about all aspects of the company. I hope the product turns out as good as the service they provided!

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

The customer service team do a fantastic job so thank you for this!

I am looking forward to you receiving your order!

Chris

Rated 5 out of 5 stars

Great Customer Service

Just made a purchase from Get Laid Beds and wanted to say that the customer service team were fantastic. Talked to Spencer and Grace. Both of them were very helpful, guiding me through the process of choosing the right wood and mattress. Great service. Thank you.

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Crialet,

Thank you for taking the time to leave this review it means a lot to the whole team!

Chris

Rated 5 out of 5 stars

We ordered a bed a couple of days ago

We ordered a bed a couple of days ago, but we needed and extra slat because of the type of mattress we wanted. I messaged the Get Laid and they were super helpful and responsive.
Thanks so much!
Marta

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

It was Lewis's pleasure to assist. It is great to see he was such a help!

Chris

Rated 5 out of 5 stars

I ordered a Chelsea bed frame last…

I ordered a Chelsea bed frame last month and have been extremely impressed with the quality. I have since purchased the floating shelves, and the experience was just as positive. Grace was very helpful and made placing the order very straightforward. Highly recommended.

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Johan,

Thank you for leaving such a lovely review it is great to hear that you love your new bed!

Grace is a star!

Chris

Rated 5 out of 5 stars

I have just bought a low Tokyo space…

I have just bought a low Tokyo space saver bed. It’s great, a good quality, well-built bed and perfect for my loft space.
This company was great to deal with from start to finish, from George on customer services to Paulo who delivered and put together the bed. I couldn’t recommend them higher.

July 13, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for your kind words regarding the level of service you have received from both George and Paulo.

Chris

Rated 5 out of 5 stars

Paulo and Tod were super awesome

Paulo and Tod were super quick, efficient and friendly. The bed in beautiful and we couldn't be happier with the service. Thanks guys!

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Paul,

I am glad you love your new bed! Thank you for taking the time to leave this review.

Chris

Rated 5 out of 5 stars

I needed a few questions answered.

I needed a few questions answered.
Spencer was really helpful and answered all my questions, regarding the bed I was looking at. Really helpful, polite and professional.
Thank you.

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for leaving this review Spencer is a real credit to the company.

Chris

Rated 5 out of 5 stars

Good delivery and assembly service

Bed delivered and assembled by Aaron on the date and time booked, all done quickly, without fuss and to a high spec. Thank you!

July 16, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for taking the time to share this feedback!

Chris

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