Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more
Company replied
Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more
Company replied
An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more
Company replied
Company details
Written by the company
Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.
Contact info
Barn 3-5, Wharf Way, LE2 9UT, Leicester, United Kingdom
- 020 3695 2463
- hello@getlaidbeds.co.uk
- getlaidbeds.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Todd and Paulo arrived early and…
Todd and Paulo arrived early and finished quickly. They were professional and friendly. Great service. I would recommend them.
July 16, 2026
Unprompted review
Reply from Get Laid Beds
Hello Jane,
Thank you for this review it means a lot to the whole team!
Chris
Adam and Shawn did an excellent job…
Adam and Shawn did an excellent job fitting the beds in. Fantastic service and brilliant beds.
July 16, 2026
Unprompted review
Reply from Get Laid Beds
Hello Abhishek,
The guys are amazing so thank you for this!
It is great to hear that you love the new beds!
Chris
Todd was very helpful
Great communication from the team and our delivery driver Todd was great. Todd called ahead before delivery, built the bed in no time and was very polite and respectful of our home whilst he was here.
July 15, 2026
Unprompted review
Reply from Get Laid Beds
Hello Jack,
Todd is a star so thank you for this kind feedback!
Chris
Reply from Get Laid Beds
Hello
The guys do an amazing job so thank you for this review!
Chris
Adam and Aaron were fantastic…
Adam and Aaron were fantastic assembling the bed! Quick and efficient! Bed looking awesome!
July 15, 2026
Unprompted review
Reply from Get Laid Beds
Hello Suzanna,
Thank you for leaving this review the guys are brilliant so it is lovely to hear!
Chris
An excellent service from start to…
An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all done in the blink of an eye. The bed looks glorious too.
July 15, 2026
Unprompted review
Reply from Get Laid Beds
Hello Emily,
I am pleased the bed looks so glorious! Thank you for choosing Get Laid Beds.
Chris
A really solid bed and great installation service.
A really solid bed that was delivered and installed by a great set of guys called Adam and Aaron. Service was 10 out of 10 and the bed looks great. Would highly recommend.
July 15, 2026
Unprompted review
Reply from Get Laid Beds
Hello Tom,
Thank you for taking the time to leave this review.
Chris
Super-efficient
Super-efficient, polite visit from Todd today. Assembled and done inside 20 mins. No fuss.
July 15, 2026
Unprompted review
Reply from Get Laid Beds
Hello,
Todd is a star so thank you for this review.
Chris
great service
Super quick, responsive, helpful, patient, personal customer service on the online chat - not a bot!
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello,
We are always happy to help so thank you for leaving this feedback!
Chris
Adam & Sean's excellent adventure
Adam & Sean were fantastic from start to finish. Despite being in the middle of a heatwave and being one of their last deliveries of the day, they set about their work with zero fuss and were done in short order. They even went the extra mile and made sure our new mattress was set up on the new bed they'd just put together, making sure everything was good to go before they left. Whenever we, or others, need a new bed, we'll be sure to use Get Laid Beds again/shoot a recommendation for using the assembly service. Couldn't have asked for more!
July 2, 2026
Unprompted review
Reply from Get Laid Beds
Hello,
The guys do an amazing job so thank you for leaving this!
Chris
Fast and efficient support
I reached out to support for a spare part for a used bed I had recently purchased Many manufacturers would consider refusing a request for this, but Steven responded quickly and within 3 messages on WhatsApp had organised the spare part and generated payments links for me to purchase the part.
The experience was smooth, painless and it was a pleasure dealing with the organisation.
Thanks again for a great experience.
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello Emile,
Steven is a real credit to the company I am glad he could help so quickly!
Chris
Amazing
Amazing - guy sorted it in five mins and was friendly and confident
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello Laura,
I am so pleased to see we could help you so efficiently.
Chris
Great quality. Amazing customer service.
We bought a bed three years ago and are still thoroughly happy with it. What’s even better is the customer service. A few days ago I needed to disassemble the bed and realised I’d lost the guide. I contacted customer services and Steven promptly sent me a PDF copy the same day. It was absolutely stellar!
July 13, 2026
Unprompted review
Reply from Get Laid Beds
Hello Aram,
Thank you for such kind words Steven is a star.
Chris
Great service, and excellent communication skills
Great service! Thank you Spencer for the excellent service and good communication skills. All was done in a great way and in time. I will surely recommend your service to many. Thanks a million times!!!
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello Eunice,
Thank you for leaving this review it means a lot to us all here!
Chris
Fast & Clear Delivery
Fast & Clear Delivery! Extremely friendly duo bringing the bed to our selected room! 10/10 service! :)
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello Katie,
Thank you for leaving such kind words!
Chris
Get Laid Beds
Get Laid Beds
Todd delivered and installed the bed. Very polite and professional. Great service. Really pleased with the bed and mattress. Highly recommend Get Laid Beds and their team.
July 14, 2026
Unprompted review
Reply from Get Laid Beds
Hello,
Todd is a real asset to the company so thank you for this.
Chris
Helpful Customer Support
Contacted Steven via WhatsApp for a query on dimensions - he was helpful & kept replying with various pieces of advice until I was happy with the information
I hope to place my order soon!
Thank you Steven
July 13, 2026
Unprompted review
Reply from Get Laid Beds
Hello Yvette,
Thank you for your kind words Steven is a star!
Chris
Beautiful bed and great quality
Beautiful bed and great quality. Very happy with the support we've provided, Spencer and George were incredible and helped me fix the issue I had (all my mistake). Thank you so much for your help!
July 12, 2026
Unprompted review
Reply from Get Laid Beds
Hello Jess,
Thank you for leaving this review, I am glad to see we managed to help resolve the issue!
Chris
Adam and Sean
Adam and Sean gave me plenty of notification with their arrival time. They got the job done very quickly and were very friendly with me and courteous with my home and carpets.
July 13, 2026
Unprompted review
Reply from Get Laid Beds
Hello George,
Thank you for leaving this review the guys do a great job
Chris
Get Laid Beds
Todd came early and worked hard to put the bed together promptly. Bed looks great, thank you.
July 13, 2026
Unprompted review
Reply from Get Laid Beds
Hello Charlene,
Thank you this review Todd is a star!
Chris
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