Get Laid Beds Reviews 

1,158
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company, especially praising the dedicated and friendly staff. Customers frequently mention how patient and knowledgeable the team members are when helping with custom orders or answering questions. Buyers really appreciate the fast communication and the way customer support agents proactively resolve shipping questions or track down missing packages. People also love the handmade wooden beds, describing them as beautiful, solid, and very straightforward to assemble at home. Some reviewers were not happy with occasional assembly difficulties, mentioning specific problems like missing screw holes, incorrect sizing, or wooden slats that required extra work to fix.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting that the handmade wooden beds are... See more

Order

Customers had great satisfaction with their order processes, frequently highlighting helpful support agents... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

Customer service so good I had to order another bed! Elisha's support today inspired me to order another bed while Black Friday deals going, thanks for the advice and help today! She even arran... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,158)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect space saving bed, excellent service from Lenni

I was so excited to find a company that could make a simple, space-saving bed to my exact dimensions and in the wood finish I wanted. Lenni was very helpful with my custom order and made the process straightforward. She's just helped me place my order and can’t wait for it to arrive!

September 10, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Missy,

Lenni does an amazing job so thank you for this review! We cannot wait for it to arrive with you either!

Chris

Rated 5 out of 5 stars

Spencer and Steven were really helpful-…

Spencer and Steven were really helpful- they sent us wood samples which arrived within 2 days and then we bought my daughter's four poster bed. They knew the dimensions and were able to accommodate the measurements to get the bed set perfectly for our new home. Wishing everyone knew their products as well and was as courteous. A super customer experience. Thanks.

September 8, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jonathan,

Thank you for such a lovely review! The guys are both real assets to the company so thank you for this.

Chris

Rated 5 out of 5 stars

Incredibly helpful and pleasant…

Incredibly helpful and pleasant customer service from Chris who helped me to amend my order, absolutely no fuss.

September 7, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ursula,

It was my pleasure to help you with your order.

Chris

Rated 5 out of 5 stars

Personal attention and delight

I placed my order for a customized bed frame with Lenni. She took the time to answer each of my questions, to reassure me that my understanding of the conversions from centimeters to inches was correct, that my customization request would be just as I wanted it, and that the delivery date would meet my needs. Additionally, she has a delightful accent and laugh, and her genuineness makes me have trust in the company and in her. After a year of considering this purchase, I am very much looking forward to its arrival! Thanks for your help Lenni.

September 5, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for such an in depth review!

Chris

Rated 5 out of 5 stars

Fabulous customer service by Elisha

Fabulous customer service by Elisha. Super helpful and very prompt with a special order.

September 3, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Louise,

Elisha is a real star so thank you for leaving this review.

Chris

Rated 5 out of 5 stars

Great service is alive and well!

When I made an enquiry about the bed pre-purchase, I received a very quick response.
Again, when I had to change my order after placing it (I had ordered the wrong size), Chris Bown responded immediately to my email and made the change with absolutely no problems.

September 2, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello, Martin,

It was my pleasure to assist!

Chris

Rated 5 out of 5 stars

Chris went out of his way to honour my discount

My bank card hadn't arrived in time for the deadline, so I emailed to explain. Chris was great — he stuck to the original sale price for my bed even though payment ended up about a week late. He also double-checked the order details and got delivery booked in well ahead of time. Great company to deal with — we can't wait for the bed to arrive!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ So grateful

⭐️⭐️⭐️⭐️⭐️ So grateful! 🙏❤️

A huge thank you to Chris from Get Laid Beds for helping me solve a problem that I thought was going to be a real headache!

We bought our bed frames from Get Laid Beds several years ago and have always been really happy with them. After moving home, we decided to order another bed frame from them.

Unfortunately, in the stress of moving, I made a mistake and didn’t realise that they offer two different sizes for a standard double bed. I accidentally ordered the smaller, space-saving version. 😅

I contacted the team, and Chris explained the difference and, most importantly, offered me a solution straight away. He arranged for us to swap the frame we had ordered for the correct one we needed — with absolutely no hassle! 🙌

Chris has been incredibly patient with all my questions, so helpful, kind and understanding throughout the whole process. It’s honestly so refreshing to receive such wonderful customer service.

Thank you, Chris, from the bottom of my heart! ❤️ You turned what could have been a stressful situation into something so simple and easy.

I’m extremely grateful and would happily recommend Get Laid Beds to anyone. Not only are their beds fantastic, but their customer service is truly exceptional! ⭐️⭐️⭐️⭐️⭐️

August 30, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lucia,

It was my pleasure to assist you! I would like to thank you for your continued support to get laid beds!

Chris

Rated 5 out of 5 stars

First class beds and first class…

First class beds and first class customer service. Chris Brown is extremely helpful, I really recommend this company.

September 2, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

I am always happy to help! Thank you for saying you will recommend us in the future it helps us continue to grow.

Chris

Rated 5 out of 5 stars

Chris Bown is great!

Chris Bown is a credit to your organisation. I have bothered him on a few occasions I am sorry to say. He helped me with my delivery details and with confirmation of the details of my order. Thanks Chris!

September 1, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kerry,

Thank you for your kind words it was my pleasure to help you earlier and for anything you need going forward!

Chris

Rated 5 out of 5 stars

Spencer was incredibly helpful and made…

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very thoughtful and proactive throughout the call. He answered all my questions clearly and made sure everything was suitable before I placed the order. Really excellent customer service, thank you Spencer!

September 1, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Fernanda,

Thank you for leaving this review. Spencer does a fantastic job so it is great to see this being recognised!

Chris

Rated 5 out of 5 stars

Customer service absolutely fantastic

Customer service absolutely fantastic, thank you Chris!

September 1, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Carlotta,

Thank you for taking the time to share this feedback it was lovely speaking to you about both beds and Italy!

Chris

Rated 5 out of 5 stars

Amazing customer service from Chris

Amazing customer service from Chris. He changed my delivery address and also the delivery date to a Saturday which suited our house move. Chris couldn't have been more helpful. We look forward to receiving our new bed.

September 1, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kirsty,

It is honestly my pleasure I cant wait for you to receive your bed too!

Chris

Rated 5 out of 5 stars

George was so helpful and friendly

George was so helpful and friendly. An CD enjoyable experience!!!

August 31, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Janis,

Thank you for leaving this review it means a lot!

Chris

Rated 5 out of 5 stars

Really happy with the product

Really happy with the product, had to tak on a couple of extra bits at a later date so I called up, Elisha was really helpful in sorting everything out and was a pleasure to talk too

August 31, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Daniel,

Elisha does an amazing job so thank you for taking the time to leave this review

Chris

Rated 5 out of 5 stars

Changed bed size.

Great company- I ordered a bed in EU sizing, only to find it impossible to get a mattress of the same size. Luckily, Lewis and the gang were happy to help me out and I got to reorder the bed correct size, without any hassle. Thanks so much!

August 24, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for looking taking the time to share this review. Lewis does a brilliant job so thank you for this!

Chris

Rated 5 out of 5 stars

I have recently had a mattress…

I have recently had a mattress delivered from get laid beds I am extremely pleased with the mattress and would highly recommend, I would also like to thank Lewis who took the time to help me get the right one.

Thank you

July 23, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for taking the time to leave this review regarding the service provided by Lewis!

Chris

Rated 5 out of 5 stars

Customer service experience from the US

I live in the US and my order arrived with a couple of wrong pieces. I reached out to getlaid on WhatsApp and I heard back from Helen first thing the next morning UK time. She was able to figure out what pieces I was missing and got them dispatched to me. Pieces just arrived yesterday and I was able to finish putting the bed together and I love it. Great quality and great customer service.

August 5, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Stephanie,

Thank you for taking the time to share this review it means a lot to us all here at Get Laid Beds.

Chris

Rated 4 out of 5 stars

Generally good, assembly instructions need improvement

Positives: solid wood bed, looks great
Negatives: assembly instructions are minimal (would benefit from having more parts labelled, especially elements which look similar but aren't), and underbed storage could be better designed (I added wood screws to stop bottom slats from falling our)
Recommendation: check all the parts against the full set of instructions before construction. Add some wood glue.

August 12, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Paul,

Thank you for taking the time to share this review!

I will be sure to pass on all recommendations to our team!

Chris

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look