Get Laid Beds Reviews 

1,158
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and quick to answer questions when placing orders online. People truly love the solid wood beds, describing them as beautiful, exceptionally sturdy, and perfectly crafted for everyday use. Buyers are consistently impressed by the efficient support and smooth communication received throughout the entire purchasing journey. Some reviewers were not happy with specific sizing discrepancies or unexpected assembly challenges encountered at home. A few individuals experienced minor difficulties with components fitting properly or needing personal adjustments during the initial setup process.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are proactive, communicative, and... See more

Product

Customers had positive experiences with product, sharing great satisfaction regarding the sturdy, well-made... See more

Order

Consumers find order to be positive, highlighting helpful support agents who answer questions clearly and... See more

Response time

People report positive experiences with response time, frequently highlighting remarkably fast replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

Pleasebt buying experience. Really efficient response time. Chris was very helpful. Love their floor beds. Very few websites offer such variety.

Company replied

Rated 5 out of 5 stars

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very... See more

Company replied


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,158)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

George & Lenni were extremely helpful, kind and efficient. 100% recommended

August 21, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Marcos,

Thank you for taking the time to share this review!

Chris

Rated 5 out of 5 stars

Great company with amazing customer service

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was at fault. This was my second purchase from Get Laid Beds, and I highly recommend their products. The handmade wooden beds are well made, easy to assemble and beautiful to look at. I love supporting an environmentally friendly business that offers quality products at fair prices.

August 19, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Justyna,

Lewis is a real credit to our company so thank you for this review!

Chris

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I already ordered a bed from them before, which was well made and the team at time of delivery were wonderful and assembled it in no time.

Just ordered from them again for some under-bed storage and they bumped me up the delivery schedule free of charge after a quick call with Chris because they had a slot open up, would have been an expedited delivery that cost more normally, thanks Chris!

August 19, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Andy,

It is my pleasure to help! Always nice to delivery some good news!

Chris

Rated 5 out of 5 stars

Overall very satisfied

Elisha was the most helpful! I got personalized help with pick out out the best bed frame for me for a very oddly shaped mattress haha. This purchase is a godsend because I had no idea where I was going to find a quality frame to fit the size. I am so thankful for Elisha and all the help! Thank you!

August 14, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Jared,

Elisha does an incredible job so thank you for this!

Chris

Rated 5 out of 5 stars

Haven’t ordered yet but really…

Haven’t ordered yet but really appreciated the ease of the WhatsApp customer service chat & Spencer is a superstar!!

August 14, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Sally,

Thank you for leaving this feedback I agree Spencer is a superstar!

Chris

Rated 5 out of 5 stars

 Good quality and service

Customer service was amazing delivery guy set it up. It was quick and efficient. I highly recommend five stars.

August 10, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Richard,

Thank you for taking the time to share this review!

Chris

Rated 5 out of 5 stars

Customer Service & Bed Quality

I phoned Customer Service to find out the distance between the slats in the bed I was planning to order. Lewis was quick to answer my call and was very helpful in calculating the distance to help me determine if additional slats were needed to comply with my mattress's warranty. He made sure I had what I needed.

Because I have had good experience with a previous bed purchased from Get Laid Beds, especially in terms of quality, I expect to be pleased with the bed I just ordered.

August 6, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Thank you for leaving such a lovely review!

Chris

Rated 1 out of 5 stars

Slats too short

Arrived, unboxed and started assembling. The slats were too short, had to disassemble and re-box. What a waste of 2 hours. What happened to measure twice, cut once...

August 1, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jasvir,

Thank you for leaving this review and I can only apologise for the experience you have had so far.

Please can you email me at hello@getlaidbeds.co.uk FAO Chris so I can arrange to speak with you.

Chris

Rated 5 out of 5 stars

Corresponded with Steven from the UK…

Corresponded with Steven from the UK regarding options for king-size beds and delivery in the United States. Steven offered assistance and recommendations for specific products. His support was grey appreciated.

July 29, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Catherine,

Thank you for your lovely words regarding the service provided by Steven!

Chris

Rated 5 out of 5 stars

Customer service was quick

Customer service was quick, efficient, and concise. My shipping problem was dealt with in minutes. Steven's helpful attitude is unbeatable in a world of phone trees and AI. This was a pleasure.

July 25, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Tristan,

Thank you for taking the time to leave this review!

Steven does an amazing job so this is great to hear!

Chris

Rated 5 out of 5 stars

I phoned Get Laid Beds before placing…

I phoned Get Laid Beds before placing an order for a bed and mattress, because I was concerned that my area in Cornwall is not covered by the options of delivery to chosen room or assembly. Chris was extremely helpful, and suggested a solution which I was very happy with. I’m delighted that my order will be delivered to my chosen room. I placed my order with Chris, and I’m looking forward to taking delivery of my new 3’6’ bed and mattress - dimensions which are rarely available, but which will suit my space perfectly. Chris could not have been more helpful, and my experience of ordering with Get Laid Beds is 100% positive. Thank you Chris!

July 18, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Sue,

It was my pleasure to help you with placing the order!

I hope you enjoyed watching the rest of the Open!

Chris

Rated 5 out of 5 stars

Great customer service

Great customer service from the team at Get Laid Beds. Spencer and Grace guided me through the process of choosing the right wood and a mattress which was all very helpful. Thank you.

July 16, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Crialet,

Thank you for taking the time to leave this review it means a lot to the whole team!

Chris

Rated 5 out of 5 stars

Very good customer service

I had a few questions, Steven from customer service was super fast, clear, patient, and offered alternatives when a specific customisable adjustment was not possible.

July 13, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Ruby,

Steven is a star so thank you for leaving this lovely review!

Chris

Rated 5 out of 5 stars

What made this a good experience is the… the people that get laid beds hires they're all fantastic and very supportive

What made this a good experience is the patience that Spencer I asked him for information for him to be very direct about it I also asked him to please send me an email confirming our discussion and he was very attentive and very very friendly and I found it a most five-star experience

July 7, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Aryeh,

Spencer is doing a superb job so thank you so much for this!

Chris

Rated 5 out of 5 stars

I had some questions on wood types.

I had some questions on wood types.. Spencer responded promptly and professionally..great help.. ty much

July 7, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Bill,

Thank you for this review it means a lot to us all!

Chris

Rated 5 out of 5 stars

Lewis Preston

Lewis was great on the phone helping me navigate how to place a custom order and any follow up questions I had. Would recommend this company for customer service alone, excited to receive our bed.

July 3, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Karen,

Please do recommend us! We are looking forward to you receiving your bed too!

Chris

Rated 5 out of 5 stars

Great customer service

We had several questions about specifications of a bed frame to make sure it met the warranty requirements of our mattress. Lewis did a great job answering our questions, providing resources, and responded incredibly quickly. Thank you, Lewis!

July 3, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Leah,

Lewis is a star so thank you for this!

Chris

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