Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
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See what reviewers are saying
Gareth on GoW delivers very good customer service, even if there are small issues. Thoroughly recommend them.
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.7
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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GoW a good company for paddle sports.
Gareth on GoW delivers very good customer service, even if there are small issues. Thoroughly recommend them.
April 1, 2026
Losing a SUP Fin is a bit like breaking…
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly.
I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call. Gareth could not have been more helpful.
I placed my order and my new Fin arrived within a couple of days so I am now all set for the coming season.
Excellent service - customer centric and caring - so unusual these days:-)
April 17, 2026
Quick shipping, great staff!
Quick shipping, great price and the staff super friendly and helpful! 100% recommend this seller
April 4, 2026
By far the cheapest on E bay for my…
By far the cheapest on E bay for my item. Was delivered quickly can’t ask for anymore.
January 27, 2026
The service was excellent
The service was excellent, and the experience was wonderful.
January 24, 2026
Unprompted review
Excellent service
Excellent service. Great comms and very, very fast despatch and delivery.
November 14, 2025
Great service
Great service, I was travelling past Cardiff and gareth met me with the item just off the motorway. Good price too!
October 17, 2025
Great product at a competitive price…
Great product at a competitive price the o downside was payment method accepting my purchase after verification . I had to use two devices to make payment. And no option to make telephone payments
September 3, 2025
Sent the wrong item then asked me to…
Sent the wrong item then asked me to return to warehouse... gave me the wrong order number resulting in me waiting in the warehouse for nearly 1/2 an hour to sort it out. Very frustrating
August 29, 2025
Reply from Get On The Water Ltd
Hi Carla,
Many thanks for your order and thank you for taking the time to leave a review.
I hope your daughter will be happy with her new changing robe.
I'm so sorry that this order didn't go as smoothly as we would have liked it. We ordered the robe direct from DryRobe as we were away when the order came in and wanted to get it to you as quickly as we could.
Unfortunetly the warehouse guys at DryRobe sent the wrong robe out to you. I did give you a call on Friday to explain and arranged for a swap for you in time for your daughters birthday, but it wasn't possible for the exchange to happen on Friday.
As that appointment on Friday had passed - they issued a new order number - and this was what caused the confusion when you went to swap the robes over.
The offer of going to the warehouse was the quickest way we could get this exchanged for you - without you having to wait in for a delivery to sort this out. As the warehouse is close to where you live I thought this would be the best option.
I've issued a partial refund on the order for you as an apology for the confusion with this order.
Really helpful and knowledgable staff
Really helpful and knowledgable staff. Made a purchase really easy
August 13, 2025
First class service
the service & advice you get from Gareth & Katie at get on the water is spot on every time , in person or online the experience is the same value for money and you get the kit you need delivered quickly ..
The Jobe River fin is perfect ....
August 2, 2025
product was in stock at a competative…
product was in stock at a competative price, and quickly dispatched. Only gripe was that there was no correspondence from the company to say the order had been received or dispatched. I only knew for certain when I had an email from Evri to say they were expecting my parcel.
July 27, 2025
First class
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the Highlands of Scotland was a massive bonus - we are UK mainland up here, not the moon like some companies think we are. Thank you for the super service and quality products
July 17, 2025
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