Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
341 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Brilliant service from Get on the water, I ordered a Nookie Iceman fleece under drysuit. Gareth checked on my order after I explained I needed it for an upcoming trip, he sped up the order and it came promptly the next day. Excellent customer service and a brilliant product. Thank you, would definitely recommend, 5 Stars.
January 5, 2024
Good shopping experience.
Quick response to enquiry email. Competitive price, fast delivery, and protective packaging. The online shop carries a good range of items for SUP. I will use this supplier again.
January 5, 2024
Great customer service
Great customer service - really listened to what we needed and went over and above
December 22, 2023
Great customer service
Ordered a few days before Christmas so thought it might not arrive in time but it was dispatched immediately (with an option to collect if I wished). Great service and communication. Will definitely use Get On The Water again!
December 18, 2023
Helpful staff
The item I ordered was not in stock but I was offered a great alternative and given discount! :)
December 19, 2023
Amazing company
December 7, 2023
Ordered an item that was out of stock
Ordered an item that was out of stock. Great communication and sorted out getting the item in and dispatched to me quickly. Great service.
December 10, 2023
Very easy and quick service
December 13, 2023
No problems with order
No problems with order, delivery on time and product as described. All good.
December 10, 2023
Responsive and helpful
Excellent response to my initial email queries with regard to sizing of product and even offered as to which courier I would prefer. My choice was given and the package arrived when expected. The product is as I anticipated. Thank you Get On The Water! I will recommend you to others.
November 28, 2023
Placed order and received within in the…
Placed order and received within in the time scale with no complications very satisfied
November 23, 2023
Excellent communication and customer…
Excellent communication and customer service. The earplugs I ordered weren't in stock and I was offered two alternatives at the same price.
November 4, 2023
Easy to deal with
October 18, 2023
Hassle free
Great communication and quick dispatch and item turned up well packaged 👍🏻
October 7, 2023
Quality stuff for sale at great prices 👍
August 30, 2023
Awesome company.
Awesome company.
Katie and Gareth were both really quick to answer my questions and went out of their way to make pick up of my surf board easier for me!
Thanks for all your help!
October 10, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.