A complete SCAM company. Product is cheap plastic, works extremely poorly. "Customer service" are difficult to get hold off. Had to go via a PayPal claim. When they do respond, they are rude a... See more
Company replied
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Quick delivery, kept upto date on my order. My second purchase of the tooth brightening powder, does remove stains and a noticeable difference after only a couple of uses, usually use a couple of time... See more
Company replied
Order placed 2nd May. 2 emails sent to chase, as next day delivery order not received and order status hasn't changed since the 3rd May (DPD awaiting parcel). No response or update received....or... See more
Company replied
Placed an order 17th May and tried to chase up on it numerous times via email, telephone and social pages and not heard a thing. Absolutely disgusting customer service and feels like a complete sc... See more
Company replied
Company details
Written by the company
Smirk® is reborn as of November 2024! For over a decade, Smirk® has been proudly serving the people of the UK (and further afield) with dentist-approved oral care products. Our mission is to change the way we treat our teeth, and to do so in a safe, planet-friendly way. Smirk is now under new management since November 2024, and big(and exciting) things are on the way! Hopefully we'll see you along the journey : ) The Smirk Team : )
Contact info
Sharrow Vale Road 2, S11 8YZ, Sheffield, United Kingdom
- hello@getsmirk.com
- getsmirk.com
2.7
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am writing this to ensure that…
I am writing this to ensure that everyone here knows they company has dissolved I checked companies House and discovered this
June 22, 2024
Unprompted review
Reply from Smirk
Hi Jane,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Shocking company
have used this company in past no problems.made a Oder start of June nothing received.phoned emailed messenger and read messages and totally blanked me this company is in serious trouble do not buy anything from them your throwing your money away customer service is totally shocking.they should be embarrassed stealing money from people you have been warned
June 6, 2024
Unprompted review
Reply from Smirk
Hi Gary,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Think before u order..
I’m very disappointed as I love this product but ordered on 1st June and have still not received anything. Contacted the company and was sent a generic email saying they have had IT /scanning issues No idea when it’s arriving so feel I have paid for nothing. Quick to take money slow to deliver. Poor communication too. Think before you order from this company
June 21, 2024
Unprompted review
Reply from Smirk
Hi Anoushka,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
no delivery and no response to emails, fraud
Fraudulent company with no customer service.
Product did not arrive and staff did not respond to constant emails.
April 17, 2024
Unprompted review
Reply from Smirk
Hi Martin,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I ordered the tooth whitening powder &…
I ordered the tooth whitening powder & ultra sonic cleaner. Only the powder came. I have tried to contact this company multiple times by email but still no reply apart from automated ‘we’ll get back to you in 48hrs’. The phone number doesn’t work!
May 24, 2024
Unprompted review
Reply from Smirk
Hi Sarah,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
At first customer service was great but…
At first customer service was great but after a so called IT issue, and many emails, I have still not recieved my product the boostmax x2 kit. Customer service is now non existent when initially it was instantaneous. I will be applying to my bank to get a reverse chargeback
May 21, 2024
Unprompted review
Reply from Smirk
Hi James,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
No items, no reply
I am gutted, I so wanted the items to arrive, however not only did they not arrive, I only received automatic replies from contacting them. I tried email, contact us form, and messenger with no luck. I've had to contact my bank for a refund. It's such a shame because I still want the items.
June 13, 2024
Unprompted review
Reply from Smirk
Hi Lauren,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
THEY WILL WIPE THE SMILE OFF YOUR FACE
CALLED SMIRK COS THATS WHAT THEYRE DOING WHILST THEY TAKE YOUR MONEY!!!
They take payment and don't send the goods.
They then send automated emails claiming to make contact and they don't!!.
It's been weeks with no goods, no contact and no refund.
SEND ME MY REFUND!!!!!!!
** I see you can reply to this review but not to any of my emails requesting a refund **
May 29, 2024
Unprompted review
Reply from Smirk
Hi Tj,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Wish I could give 0 star
Wish I could give 0 star. I ordered a product. Took 2 weeks for it to arrive and it was WRONG. Their email they never reply. Instagram ignored me. Not heard from them. Can’t get a refund. Disgusting service. Do not NOT NOT buy anything from them! Disgraceful service!
June 14, 2024
Unprompted review
Reply from Smirk
Hi Michaela,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
SCAM!!
SCAM!!! Order not received. Emails ignored! DO NOT ORDER FROM THIS COMPANY. They are using false reviews
May 26, 2024
Unprompted review
Reply from Smirk
Hi Amanda,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Order did not arrive
Placed an order on the 1st of May for the ultrasonic tooth cleaner - order still has not arrived and I have not had a response to any of my follow-up emails. Thankfully I placed the order with Klarna, so thus far I have only paid the first installment and I have reported the issue to Klarna who have paused the subsequent payments until the issue is resolved. I've been giving them the benefit of the doubt, but 6 weeks without an update is just disgusting customer service.
June 13, 2024
Unprompted review
Reply from Smirk
Hi Jill,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Heads up ORDER NOT RECEIVED please…
Heads up ORDER NOT RECEIVED please don’t buy from this company they take your money and don’t dispatch the order sent them numerous emails as that’s the only point of contact and they just ignore the emails absolutely ridiculous. They are not professional as they make out on social media please stay way clear for your own peace of mind …
May 24, 2024
Unprompted review
Reply from Smirk
Hi Garrry,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Absolutely dreadful company
Absolutely dreadful company. I ordered whitening powder over 2 weeks ago and product was never delivered. I have sent numerous emails and the first replies were about problems with deliveries. The last few emails I have sent have been ignored. Total scam.
May 30, 2024
Unprompted review
Reply from Smirk
Hi Fiona,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Order never arrived.
UPDATE - July 2024 - my bank refunded my money after I raised a dispute. My bank have said there alot of people claiming against Smirk now.
Really dissappointed. I have used Smirk for a number of years and never had a problem, however I order something on the 9th May with the express delivery & still have not received anything.
There is no replies to any of the emails (I had 1 automated email to say 'please reply if this is regarding a delivery as we are having issues', so I did and still nothing.
Live chat isn't live chat anymore its leave a message. They haven't posted on any social media since March.
Even a courtesy email (not a generic automated one) would help to keep people at ease. Having spoken with alot of people they are in the same boat.
Also I have checked their company on Companies House and looks like they are in trouble, sadly will be contacting my bank for them to refund & investigate.
May 9, 2024
Unprompted review
Reply from Smirk
Hi Siobhan,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
So far as it stands I am a little…
So far as it stands I am a little disappointed in Smirk. I ordered the £69.99 whitening bundle on the 27th May, waited over a week understanding with Bank Holiday it may be delayed. After which I've sent 4/5 emails and messages via fb page. Received auto email about delays and they'd get back to me within 48 hours. Nothing so far, I can understand delivery delay or IT glitch. BUT communication to the customer about how order is progressing or even getting a call back would be nice. If I don't hear anything within the next week I may just go to the bank and cancel my order via them.
May 27, 2024
Unprompted review
Reply from Smirk
Hi Claire,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
ordered the essential whitening bundle…
ordered the essential whitening bundle never showed up, emailed numerous time with no follow up or contact back after generic email, had to file dispute with my bank, still awaiting refund
May 13, 2024
Unprompted review
Reply from Smirk
Hi Lee,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Disgusting customer service
When my product eventually arrived three weeks later than expected it was not what I ordered. I have contacted them three times asking to return the product and request a refund. I have had no response whatsoever. AVOID
May 20, 2024
Unprompted review
Reply from Smirk
Hi Paula,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I made an order on 2/5/24 and had an…
I made an order on 2/5/24 and had an email from DPD to say they were expecting my parcel the next day. I then waited and hadn't received anything so I emailed them on the 9/5/24 for an update and received an auto-reply that someone would get back to me within 48 hours but they are aware of delays with deliveries so I waited a bit longer and emailed them again on 16/5/24 and had a response on 24/5/24 to say they had received my email and someone would get back to me within 48 hours. I have yet to have any communication. I then tried contacting them on Facebook on 31/5/24 and did receive an response that they will ask admin to investigate my order which i replied to and said yes please. I have messaged another 3 times since for an update and have had no response. I am desperate to speak to a human being to help sort this out for me. I brought this as a gift to myself to save going to expensive dental hygienist appointments and this has completely ruined it for me. I can see Smirk has replied to some people so I'm hoping this will prompt someone to get in contact with me with a solution to my problem as I am £45 out of pocket with nothing to show for it. Could someone from Smirk please contact me??
Thanks!
May 2, 2024
Unprompted review
Reply from Smirk
Hi Saskia,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
TOTAL SCAM
No delivery, No refund, TOTAL SCAM. Ordered the sonic cleaner, paid by Shop Pay, 4 May, when it hadn't arrived by 13 May having read bad reviews of non-delivery, cancelled the order and requested a refund. have sent 20 emails following up, contacted Shop Pay to open an issue to try to get my money back. They just don't reply and I am going to take it further. DON'T BUY FROM THIS COMPANY, I wonder if they even exist
June 10, 2024
Unprompted review
Reply from Smirk
Hi Patrica,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered tooth power 7 days ago paid and not received it
Ordered tooth powder.10 days ago paid in full not received item can you please let me know when you're going to deliver the item please
May 30, 2024
Unprompted review
Reply from Smirk
Hi Dip,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
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