My holiday plans wouldn’t have been nearly as good without Get Trip. John handled everything, from flights to hotels and some extra activities. He even managed to get me a couple of dinner reservatio... See more
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See what reviewers are saying
My experience with Joseph at Travel Times was brilliant. Can’t fault it! He was helpful with finding fare bookings that suited my schedule. His service was excellent and seamless, he was polite and pa... See more
Company replied
Please do not deal with this company - they are thieving fraudsters that have a complex scam set up. I have made a report to Action Fraud and my bank about them and their intermediate account that ta... See more
Get Trip arranged a wonderful vacation for our family, taking care of all the small details. John found hotels with play areas for the kids, so they had plenty to do. We got to relax while they had f... See more
Company replied
Company details
Written by the company
Travel made simple and affordable with Get Trip UK! We're a trusted travel agency (ATOL-protected and IATA-certified) that offers amazing flight deals and tour arrangements. Our goal? Great prices for everyone. We want travel to be accessible, so you can find the perfect flights and tours that fit your budget and schedule. Loyal customers are our priority. We work hard to understand your travel needs and ensure you get the flights and experiences you desire. Book your dream trip today with Get Trip UK!
Contact info
Suite No.5, The Old Dispensary, 30 Romford Rd, E15 4BZ, London, United Kingdom
- 0203 900 3242
- adam@gettrip.co.uk
- gettrip.co.uk
3.9
Great
201 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joseph at Get Trip
Joseph at Get Trip, listened to the needs of my travel to Thailand incorporating flexible dates around the time of travel at short notice, was able to suggest an alternative direct flight for outward journey and return, with a more generous baggage allowance.
September 26, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for sharing your positive feedback about your experience with Joseph. We're thrilled to hear that Joseph was able to tailor your travel plans to your needs, offering flexible dates and suggesting a more convenient flight option with a better baggage allowance.
Your satisfaction is our top priority, and we look forward to providing you with exceptional service for all your future travel needs. If you have any more questions or require further assistance, please don't hesitate to reach out.
Safe travels, and we hope you have an amazing trip to Thailand!
Best Regards
Get Trip
Great service provided by Noraiz
Mr noraiz has been very patient and helpful I highly recommend his skills in the way he interacts with customer
21
September 21, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your feedback! We greatly appreciate your kind words about Mr. Noraiz and his exceptional customer service skills. We're proud to have him on our team. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
Regards,
Get Trip
Mr noraiz he gave me the best costumer…
Mr noraiz he gave me the best costumer service
September 20, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that Mr. Noraiz provided you with excellent customer service. We'll be sure to pass along your positive feedback to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Get Trip
Hi everyone
Hi everyone, I book a flight from London Stansted Airport to Riyadh Airport on the 8th of September. Mr Haider Ali booked the flight for me and he was very patient. I very happy @ pleased with him And I recommend this Travel Agent.
Thank you again Mr ( Haider Ali )
Your sincerely
Khaled Mohamed
September 8, 2023
Unprompted review
Reply from Get Trip UK
Dear Khaled Mohamed,
Thank you for your kind words and positive feedback regarding your recent flight booking from London Stansted Airport to Riyadh Airport with Mr. Haider Ali as your travel agent. We're delighted to hear that he provided excellent service and assistance during your booking process. We appreciate your recommendation, and we look forward to serving you again in the future.
Safe travels!
Warm regards,
Get Trip
The agent was understanding, knowledgeable
The agent was understanding, empathetic and knowledgeable.
September 6, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind feedback! We greatly value your appreciation of our agent's understanding, empathy, and knowledge. It's our commitment to provide the best service possible. If you ever need assistance in the future, please don't hesitate to reach out.
Regards,
Get Trip
Yes trustworthy
At first looking at the reviews it was not reassuring! But Joseph was so reassuring and yes my mum was on that flight, and yes I will buy from them all the time.
Thank you again
September 9, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for sharing your experience with us! We're thrilled to hear that Joseph was able to provide reassurance and that your mom's flight went smoothly. Your trust means a lot to us, and we look forward to serving you in the future. If you have any more questions or need assistance, feel free to reach out anytime. Safe travels!
Warm Regards,
Get Trip
Noraiz was excellent- efficient and…
Noraiz was excellent- efficient and friendly. The reservation was made 1hr 30mins before departure. Great communication throughout - called me back to confirm all completed. I would recommend this company based on my experience even though I normally book directly with airlines.
September 18, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your positive feedback! We're delighted to hear about your excellent experience with Noraiz and our reservation process. Your recommendation means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Regards,
Get Trip
Sarah was really helpful in stressful…
Sarah was really helpful in stressful situation resulting a missed flight.
She was very patient and explained all my options. She took her time and did not keep me waiting on the phone. She called me back.
Though the situation was resolved at the departure airport. Sarah availability and readiness are worth commendation,
September 16, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words and positive feedback regarding Sarah's assistance during your recent stressful situation. We're delighted to hear that she was patient, informative, and readily available to help you navigate through the missed flight situation. We will make sure to pass on your commendation to Sarah, and we look forward to serving you again in the future.
Regards,
Get Trip
Due to a family crisis I had to change…
Due to a family crisis I had to change my flights to a later date. Joseph from Get Trip was very helpful and explained every detail and followed up by sending relevant emails and several phone calls. I would use this company again. Thank you Joseph
Jennifer Royall
September 15, 2023
Unprompted review
Reply from Get Trip UK
Dear Jennifer Royall,
Thank you for your feedback. We're glad to hear that Joseph provided you with excellent assistance during your flight change due to a family crisis. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Get Trip
Unaccompanied minors
I was looking for a way my kids will get to me in the uk without me traveling all the way back to Ghana 🇬🇭 and pick them myself, I came in contact with Sarah and she was so helpful, very calm and explained better. She even gave me the best offer.
Sarah is the best. Thank you Sarah
September 7, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that Sarah provided you with exceptional assistance and that you found her help valuable. We truly appreciate your kind words, and we'll be sure to pass them on to Sarah.
If you ever need further assistance or have any more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Get Trip
Excellent work done by Sarah
September 2, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your feedback! We're delighted to hear that Sarah has done excellent work. We truly appreciate your recognition and will make sure to pass on your appreciation to her. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our priority.
Regards,
Get Trip
Wonderful service.
Wonderful service.
Flight got cancelled and the agent name Joseph helped to reschdule our flight.
Get trip, Highly recommended.
September 1, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that Joseph was able to assist you with rescheduling your flight and that you had a positive experience with Get Trip. We truly appreciate your recommendation and look forward to serving you again in the future. Safe travels! :airplane::earth_africa:
Regards,
Get Trip
Feel ripped off, and left in a bad situation.
First off, we thought we were talking to Thai airways after googling for the number. I asked, is this 'Thai airways' and was told yes. I should have known better here. The ladies name was 'Mini' (Indian Lady I think). I could tell it was not Thai airways after the call when she started to contact us on WhatsApp right afterwards asking for us to review her.
We booked royal silk business class. I was keen that my wife would be able to sit next to our two young daughters, and was told we would need to pay £220 extra to insure they can sit together, which to me seemed wrong as it was business class (normally you can reserve your seats).
My wife is now about to return home to London, and we can see they seats were not booked together, my little one is sitting in a different seat between two adults. We can't do anything as other people have filled all the bookings. Thai airways won't do anything for us, and get trip are just a middle man taking their own cut.
So we paid £220 when we likely did not have too and yet we still don't have seats together. My wife will have to try and fix this at the departure gate and hopefully some kind soul will move for them.
In the meantime I am contacting my amex to make a chargeback.
I feel ripped off, I feel I am partially to blame, I should have seen it coming, but I trusted that I was speaking to Thai airways.
August 29, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
We sincerely apologize for the inconvenience you and your family experienced during your recent booking with Thai Airways. We deeply regret any misunderstanding that arose from our communication. Your feedback is valuable to us, and we appreciate your sharing your concerns.
We understand the frustration caused by the seating arrangement for your wife and daughters. We acknowledge our responsibility and are committed to reviewing our processes to prevent such situations from occurring in the future. We regret any disappointment and inconvenience you have faced.
Regarding the extra charge for seat allocation, we apologize for any confusion that may have arisen. Your concerns are valid, and we will review our policies to ensure clarity and fairness for our valued customers.
Please know that your feedback has been noted and will be used to enhance our service quality. We encourage you to contact us directly at [info@gettrip.co.uk / +442039002623] if you require further assistance or would like to discuss your experience in more detail.
Once again, we apologize for the inconveniences and thank you for bringing this matter to our attention.
Regards,
Get Trip
beautiful customer…service
I have experience a beautiful customer service from your representative and I will make sure to tell friends and family about the level of service.
August 25, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for sharing your wonderful feedback with us! We're thrilled to hear about the beautiful customer service you received from our representative. Your appreciation means a lot to us.
We're grateful for your intention to spread the word to your friends and family. Nothing makes us happier than knowing we've met your expectations.
If you ever need assistance again, don't hesitate to get in touch. We're here to help.
Best Regards,
Get Trip
A suspicious travel agency.Beware!
August 24, 2023
Unprompted review
Sarah is Very polite and effective
Sarah is Very polite and effective
August 21, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for sharing your feedback! We're delighted to hear that Sarah's politeness and effectiveness have made a positive impression. We strive to provide the best service possible, and it's wonderful to know that Sarah's efforts have been appreciated. If you have any further comments or questions, please don't hesitate to let us know. We're here to help!
Best Regards,
Get Trip
Was very helpful i will definitely book…
Was very helpful i will definitely book with them Mimi
August 23, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
We're thrilled to hear that you found our service helpful. We look forward to assisting you again in the future. If you have any more questions or need further assistance, please feel free to reach out. We're here to make your booking experience smooth and enjoyable. Have a great day!
Best Regards,
Get Trip
Excellent customer service professional…
Excellent customer service professional and friendly big thank you Mr Joseph
August 23, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
We're delighted that you experienced excellent customer service with a professional and friendly touch. Your satisfaction is our priority, and we'll be sure to pass along your appreciation to Joseph. If you ever need assistance again or have any questions, please don't hesitate to reach out. Your continued support means a lot to us. Have a wonderful day!
Best Regards,
Get Trip
Really helpful
Spoke to Sara she was so helpful and very lovely person to talk to so good at her job thank you for the help
August 19, 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
we are glad to hear that your experience with Sara was positive! We greatly appreciate your kind words and feedback. Our team always strives to provide excellent service, and it's wonderful to know that Sara's assistance was helpful and enjoyable. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us!
Best Regards,
Get Trip
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