Sometimes the delievery process is slow, but overall i am content. The only minus is that the "free birthday gift" didn't come. Once i got in touch with client service i was given a discount code for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more
Company replied
1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more
Company replied
The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more
Company replied
Company details
Written by the company
The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.
Contact info
Trg svobode, 1A, 1315, Ljubljana, Slovenia
- info@giannabellucci.com
- giannabellucci.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful product
Beautiful product, swift delivery, nice web. Only the luxury box was expected for example wooden, not paper, for the price.
February 5, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for the honest feedback — we truly appreciate it and will take your note into consideration 🎁
Gianna Bellucci Team
Reply from Gianna Bellucci
We love hearing that our pieces make you feel confident and empowered 👑
Gianna Bellucci Team
The products are great, return process needs improvement
The products are great. The reason I am not giving the maximum rating is that the processes and communication in case of exchange/return could be improved. My personal experience with exchanging a product (for a different size) took much longer than the 14 business days indicated on the website. First, in the country from which I initiated the exchange — Bulgaria — FAN Courier (the main courier that delivers) has no office and/or official partners. Returning items to Gianna Bellucci is not trackable. I had to seek external proof that I've returned the items. While this was being sorted out, some of the items were no longer available. Additional communication with offices in other countries was required, which further delayed the process.
December 15, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry that your exchange experience did not meet the standards we aim to provide, especially regarding timelines and return logistics. Your points about courier limitations, tracking, and availability are valid, and they help us identify where our processes and communication need improvement. Please know that we are actively working on making exchanges and returns clearer, faster, and more seamless across all countries 📦
We truly appreciate your understanding and your trust in our products.
— Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much! We’re thrilled to hear that you had a wonderful experience. 💖
Gianna Bellucci Team
Absolutely love the lingerie set
Absolutely love the lingerie set! It’s incredibly sexy and makes me feel confident and irresistible. The fit hugs the body beautifully, highlighting all the right curves, and the material feels amazing on the skin. It’s the perfect mix of seductive and elegant — exactly what I was looking for. High-quality, comfortable, and definitely a confidence booster. Highly recommended!
February 2, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for this beautiful feedback! ✨
Knowing that you felt both comfortable and elegant in our lingerie truly means the world to us.
Gianna Bellucci team
I had a fantastic experience
I had a fantastic experience! The quality is excellent, and the customer support is top-notch. Highly recommended.
February 2, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! ✨
We’re delighted to hear you had a fantastic experience and that both our quality and customer support met your expectations. Your recommendation truly means a lot to us.
Gianna Bellucci team
My shopping Gianna Bellucci was…
My shopping Gianna Bellucci was perfect. All the details. And my order came really fast to Svk. These product are really amazing and very beautiful. Thank you.
January 26, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for sharing your experience with us! We’re truly happy to hear that everything met your expectations and that your order arrived quickly. Your kind words mean a lot to our team and motivate us to keep delivering beautiful pieces and great service ✨
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much! We’re glad everything arrived quickly and that you’re happy with your purchase 🚀
Gianna Bellucci Team
Delivery fast and on point with no…
Delivery fast and on point with no delays.
January 30, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for your feedback! We’re happy everything arrived smoothly and right on time ⏱️
Gianna Bellucci Team
🥰😻😍🥰😻😍🥰😻😍😻
January 31, 2026
Unprompted review
Reply from Gianna Bellucci
So much love—thank you for the amazing energy and support 😍
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much! We’re delighted you loved the look, quality, and speedy delivery ✨
Gianna Bellucci Team
DON'T BUY FROM HERE
DON'T BUY FROM HERE! I returned one piece that I ordered that wasn't right size, and because I bought it when it was 1+1 sale, they said that I won't be getting any money in return because I got it as a "gift". In every store when they have 1+1 and you return one item you get 50% of the money back, but here clearly not. Not to mention that I had to pay for the return and nowhere did it say that I won't be getting my money back. Total SCAM!! Funny how in the answear they say that the rules are written, but when buying they don't specify which product is the "gift" and which one are you actually buying. You should be ashamed of yourselves!
January 30, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for sharing your experience. We’d like to clarify that our return and promotion conditions are clearly outlined in our Terms & Conditions, including how 1+1 offers are handled and how promotional items are treated. We’re always transparent about this before purchase.
That said, customers are absolutely welcome to request an exchange for a different size, and our support team is always happy to help find a suitable solution. Please feel free to contact us directly so we can assist you further 🤝
Gianna Bellucci Team
Fast delivery and every piece fits and…
Fast delivery and every piece fits and looks perfect.
January 28, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much! We’re happy to hear everything arrived quickly and fits beautifully 🌷
Gianna Bellucci Team
I just love the sets i ordered,good…
I just love the sets i ordered,good quality and they fit perfect!
January 23, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely review
We’re delighted to hear that you’re happy with the quality and fit of your sets. Your satisfaction truly means a lot to us.
Thank you for choosing us.
Gianna Bellucci Team
Bad return experience. Too complicated
The lingerie is cool but i’ve never had such a hard time trying to return an item. The process is so unnecessarily complicated and you have to ship the product yourself, they don’t offer any support/initiate the return process with the shipping company. If i wanted to deliver things I would have started a business. I’m just a consumer wanting to return something that doesn’t fit
January 22, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for sharing your feedback.
We would like to clarify that in Romania the return is not completely free of charge. As stated in our Terms & Conditions, we ask customers to return the package only to our local collection point within the country, while we cover and arrange the international part of the return shipping. This approach allows us to keep the process as fair and efficient as possible.
We are truly sorry to hear that you experienced difficulties during the return process. This is not the experience we aim to provide, and we are not certain what went wrong in your case, as our customers usually do not encounter issues when following the outlined steps.
Thank you for your understanding, and we appreciate your honest feedback.
Gianna Bellucci Team
Fast and legit.
January 22, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for your feedback!
We’re glad to hear you had a fast and smooth experience with us. Your trust means a lot, and we hope to welcome you back again soon.
Warm regards,
Gianna Bellucci Team
It was good
It was good. But for me as a man who is buying a gift it was hard to understand size of my woman's bra.
January 20, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you very much for your feedback and for choosing our product as a gift.
We truly appreciate your comment and understand that selecting the correct bra size can be challenging, especially when purchasing for someone else. Whenever possible, we always recommend checking the sizes your partner already wears. However, we know this isn’t always feasible — which is exactly why we offer exchanges, unlike many underwear brands. Our goal is to make gift purchases as stress-free as possible.
Kind regards,
Gianna Bellucci Team
Very beautiful and elegant
I was having to change the size of my bra, I get without complications
I love it
It's so sensual to wear
January 16, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your review!
We’re glad to hear the size exchange was easy and that you love how sensual the bra feels. Enjoy wearing it, and thank you for choosing Gianna Bellucci. 💕
Great website navigation experience
Great website navigation experience, delivery, and overall satisfied with the products
January 20, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for your review!
We’re happy to hear you enjoyed the website experience, fast delivery, and our products. Thank you for choosing Gianna Bellucci — we’re glad to have you with us.
Reply from Gianna Bellucci
Thank you for your review!
We’re delighted you love the shop and our clothes. Thank you for choosing Gianna Bellucci.
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