Sometimes the delievery process is slow, but overall i am content. The only minus is that the "free birthday gift" didn't come. Once i got in touch with client service i was given a discount code for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more
Company replied
1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more
Company replied
The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more
Company replied
Company details
Written by the company
The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.
Contact info
Trg svobode, 1A, 1315, Ljubljana, Slovenia
- info@giannabellucci.com
- giannabellucci.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gianna Bellucci
Thank you so much for your kind feedback! We’re happy to hear everything went smoothly and quickly 😊
Gianna Bellucci Team
The pieces bought were amazing!
The pieces bought were amazing!! The quality and fit exceeded my expectations. I will for sure come back for more styles.
January 15, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! We’re thrilled to hear that the quality and fit exceeded your expectations and can’t wait to welcome you back for more styles ✨
Gianna Bellucci Team
Fast delivery and absolutely amazing…
Fast delivery and absolutely amazing lingerie! Beautiful, comfortable and sexy.
January 14, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for your lovely feedback! We’re so happy to hear you enjoyed the fast delivery and that the lingerie made you feel both comfortable and confident ✨
Gianna Bellucci Team
Beautiful collections and very…
Beautiful collections and very high-quality materials. Unique style.
As for delivery, the delivery times were accurate. I had a small problem with the courier, who left the package at a pickup point and not at my home without notifying me. (The delivery was supposed to be to my home.) Clearly, this problem was not the fault of the company but of the courier.
January 14, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for sharing your experience with us! We’re delighted to hear that you love our collections, materials, and unique style. We also appreciate your understanding regarding the delivery issue and are glad everything else met your expectations ✨
Gianna Bellucci Team
Perfect service and the quality is…
Perfect service and the quality is awesome!
December 30, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind words! We’re delighted to hear you were happy with both the service and the quality. It truly means a lot to us, and we hope to welcome you back again soon.
Gianna Bellucci Team
The package arrived on time and the…
The package arrived on time and the products are high quality.
January 9, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind feedback! We’re happy to hear everything arrived on time and met your expectations.
Gianna Bellucci Team
Reply from Gianna Bellucci
hank you for your lovely feedback!
We’re thrilled to hear that the experience—from delivery to fit and overall look—left you fully satisfied ✨
Gianna Bellucci Team
I need just one size smaller,but it is beautiful..❤️
I need just one size smaller,but it is very cosy and beautiful..❤️
January 8, 2026
Reply from Gianna Bellucci
Thank you so much for your lovely feedback — we’re really happy to hear that you find it cosy and beautiful 🤍
If you’d like to change the size to one size smaller, no problem at all. You can easily request a size exchange by filling out the form on our website.
If you need any help with the process, feel free to reach out to us anytime (hr@giannabellucci.com)
Gianna Bellucci Team
Responsive and friendly support, beautiful products!
I was having trouble checking out and emailed support - issue was resolved in no time and received my order in time for the holidays. The sets are beautiful and my girlfriend loved them!
November 24, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for sharing your experience!
We’re really happy our support team could resolve the issue quickly and that your order arrived in time for the holidays. It means a lot to us to hear that the sets are beautiful and that your girlfriend loved them.
Kind regards,
Gianna Bellucci Team
The quality of the underwear is great!
The quality of the underwear is great!
I would order again some day. Prices are a bit too high, but if there's a discount it's manageable.
January 5, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you very much for your honest feedback!
We’re delighted to hear that you’re happy with the quality of our underwear and that you would order from us again. Our pricing reflects the quality of the materials, careful craftsmanship, and the level of service we aim to provide with every order.
We truly appreciate your understanding and your trust in our brand.
Kind regards,
Gianna Bellucci Team
Very nice shopping experience
Very nice shopping experience. I am very satisfied with the quality of the lingerie and the beauty. Elegant and sophisticated.🌹
January 3, 2026
Unprompted review
Reply from Gianna Bellucci
Thank you for taking the time to share your experience. We’re very glad to know everything met your expectations and that you felt confident and pleased with your purchase. It means a lot to us to hear such positive feedback.
Gianna Bellucci Team
The model and materials are super nice!
The model and materials are super nice!
December 23, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely feedback! 💫
We’re thrilled to hear you loved the model and the materials — quality and design are at the heart of everything we do.
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for your kind words! We’re happy to hear you enjoyed a smooth and easy shopping experience — that’s exactly what we aim for ✨
Gianna Bellucci Team
Efficiency
December 20, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your feedback! We’re glad you appreciated the efficiency of our service ✨
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for your kind feedback! We’re happy to hear you appreciated the clarity and speed of our service ✨
Gianna Bellucci Team
Quality and Efficiency
Excellent lingerie quality shipped in just 4 working days. I love the attention to details provided in their design, and the way they fit is just fabolous.
December 19, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for sharing your experience! We’re delighted you loved the quality, the fit, and the little design details — and that delivery was right on time 💖
Gianna Bellucci Team
Very good quality and beautiful design
December 20, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your lovely review! We’re so glad you enjoyed the quality and the design 🎁
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much for your lovely feedback! We’re delighted to hear that the delivery was fast and that the gift was a success — we’re sure your wife looks amazing in it.
Warm regards,
Gianna Bellucci
Perfect Customer service
December 20, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind words! We’re delighted to hear that you had a great experience with our customer service. ❤️
Warm regards,
Gianna Bellucci
Perfect thanks
December 18, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your feedback! We’re happy everything was perfect.
Warm regards,
Gianna Bellucci
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