Giant Food Reviews 139

Worst customer service ever looking for a product couldn’t find it anywhere so I went to customer service ask them where it was. All they could tell me was it was in the organic section could not tell me what aisle it was in. That was it I went back couldn’t find it with back up to get help. Nobody can help me and this is why I shop at Wegmans if I ask for help at Wegmans, they not only tell me the aisle which side it’s on they will walk me there and show it to me.

Visited Giant in DC on 4/14/26. Bought 2 York Peppermints on closeout at what should have been 50% off of $ 7.69. When I returned home, I noted that I had been charged $ 6.69 @, intead of the correct price of $ 3.85. Returned to the store on 4/17/26 with the two purchases and my receipt. Was told by 'customer service' (?) that, a) I should have come back the same day I purchased the items and, b) since there was no way to verify the closeout price because it was no longer applicable I was, basically, out of luck and there was nothing I could do. I returned the two items and was issued a refund. Since Giant was kind enough (?) to share with me what I SHOULD have done, allow me to return the favor. First of all, don't rip off your customers by advertising a price of of $ 3.85, then charging $ 6.69. Second, when an error is brought to your attention, don't blame the customer for your mistake and don't have an attitude. Guess the moral of the story is ... don't shop at Giant.

There is a lot that needs improvement at Giant Food. To begin, their point of sale software on the self-checkout registers is horrible. Very touchy and no matter how careful you are, you will likely end up needing assistance from one of their staff to clear some error or mis-checked item. And the fact that they are obviously cutting back on staff means you will likely have to wait. Also, their "digital coupon" system means that I need to have 1 more username and account to remember and reset every other time I go there. Just issue coupons in your flyers, or offer them to the member tag/card holders via a swipe. I'm in-store and want to "clip" a digital coupon, and the store doesn't get cell reception unless I go up to the front windows with my phone to access the web site. I've often gotten meats from the deli dept that were suspicious looking when I got them home (like already bad looking). Finally, their selection is often poor in some specific areas. The only real thing they have going for them in my case is their location is convenient. Biggest improvement they could make is to change the POS register system and offer coupons in their paper flyers or just by virtue of having the frequent shopper card. This is not an issue just from a recent visit. This has been a frustration ongoing for years with them.

When Montgomery Country, Maryland banned plastic bags starting 1/2026, stores switched to brown paper bags. Giant's bags don't have handles so for us senior citizens it requires carefully lifting each bag to avoid dropping them when loading into cars. I have come to learn that Target, Harris Teeter and CVS, to name a few, have kindly stepped up to provide paper bags with handles. I will look to do more shopping at those stores for my groceries. And apparently when managers brought this concern from other customers before me (according to management at my local Giant) to corporate they refused to provide them. Small price to pay for customer service. The original Maryland based owners would have done the right thing and many would agree. Good luck Giant!

For many more people, times are hard. Gas prices are up, food prices are up, college graduates have difficulty getting jobs…why oh why do we have to take yet another step to get the lowest price on food? Will all seniors know how to or remember to do this? Will people with disabilities? Veterans with PTSD? Who are you benefiting? Giant benefits. The most vulnerable and those who don’t have the extra time to figure out and comb thru the app to find the coupons will pay more. But Giant benefits, yay for Giant, right?

I occasionally shop at Giant only because it's close to my home. I absolutely hate the rewards program. I'm marginally ok with entering a loyalty number, but why do I have to use the app in order to get their best prices? I much prefer Wegman's and Trader Joe's, where the prices and quality are far superior to Giant's and I don't have to jump through hoops to get their best prices.

Watch your invoice, they charge you a different price at checkout and when they refund you it's usually at a lower price and prices are not accurate..
Example,,, rumba marrow bone charge you 5 .98 and refund you a dollar less.. and the prices on your initial order is usually inflated when you get your final invoice.
I've noticed this several times..
Time to find another place to shop

There is a fellow named Charles or Charlie. He said whichever. He works the parking lot with the carts at the Stonemill store in Lancaster. He is absolutely the hardest working, most pleasant person I have ever encountered working at Giant.. He is always helping somebody and he just doesn't slow down. I always look for him when I go to Giant. Hire some more workers like him!!!!!!

I would like to take a moment to say thank you to, a cashier at this store, Yvonne, and as Assistant Manager, I believe her name is Tiana. These two women are such hard workers and always so very professional, under all circumstances. It is indeed a pleasure to see that True Customer Service Does Still Exist. Thank you, Giant!!!

A security officer wrongly accused a customer , that was really shopping and did not apologize and the customer took on police brutality that was greatly appreciated.

I have utilized the Giant food store habitually over the last couple of years because of its closeness to my home. But it has become more and more evident that their prices are inflated and in fact they gouge their customers compared to Walmart and other competitive grocery stores. Take a moment and compare prices at Giant with Walmart, you will find .50 cents or more price differences on most commodities. Giant also constantly targets its customers at checkout with donation prompts, what seems on the surface as charitable interventions is in fact an evil corporate public relations scam where giant collects these donations and then uses them for their own PR purposes and also most probably to reduce their tax burden when in fact it is a another way they make their customers pay more for using their stores. They do have a loyalty rewards program but with closer analysis a customers will only get mere pennies back while the store is jacking up their prices on their commodities. Beware of using Giant if you are trying to save any money, Walmart may be a global entity but they do not act like their really are doing something special for their customers while Giant uses clever PR ploys to make their customers pay significantly more a checkout.

I had a wonderful experience today at Giant Food. It made me aware of how Customer Service really has changed. I was in Giant, store number 344, Elkridge Marshallee Dr. CJ directed me to the self service line. She was genuinely helpful, warm, and just amazingly pleasant. I realized how much I miss having that kind of experience in a store especially Giant Food that I’ve been going to my whole life. Thank you, CJ.

I talked to the lady Miss Nola for three days about a Dr Pepper cake she told me to call Monday morning to order the cake for her to just tell me she did not have time to get it ready for Thursday very bad business

Joined in the free ham promotion for Christmas, when I accumulated the correct number of points I had the certificate printed. I went in yesterday to find out that they are out of hams and will NOT be getting any more. The meat department suggested I get a frozen lasagna? Sure, merry Christmas welcome to my home, here's a frozen lasagna. Ridiculous!! I'll be taking my business somewhere else.

The Outstanding Customer service from Fran my cashier today, December 17 around 11:00 AM. She was an outstanding cashier and enjoyable to have her as my cashier. I shop once a month and bought $346.00! I worked for 10 years split between Colonial Village Meat Market and Raph Corner Grocery Super Market, so I know what I am talking about for sure. At Colonial I work in every department starting as the clean-up boy in the meat department and worked up to Store Manager with keys to the store and combination to the safe and alarm. At Raph Corner I stared in manager training position could have gine far but I finish graduated from Temple University and I am a CPA retired now. One thing I know is that the last point of contact with a customer is the cashier which is Critical! I also worked at American Olean Tile and AT&T Wireless and was recognized by all level of management as outstanding employee and outstanding customer service. I can be reached at (484)802-8915 if you have any questions. Fran be a great trainer of new cashier.

The Tuesday evening before Thanksgiving 11/25/2025. I was shopping for someone that could shop anymore and needed specific care products. I needed some specific dove lotion that was locked. I asked several for help, everyone said they would call, but for 15 minutes no help. Finally I was told to go to Customer Service and that service was closed. All employees must have started their holiday. Addison showed up and was very helpful. Thanks for Addison!

deli department- anyone else notice when you need food from the deli the associates act like they’re just so inconvenienced to have to help you? every time I go to this store this is my experience. the last time was with a woman that had eyelashes that looked like caterpillars and red clown lipstick. Didn’t even know the items she was supposed to be in charge of. Anywho, I politely said sorry to bother you and moved on with my day. Won’t be going back to this store.

I want to praise the caterer manager for their chicken. I order 50 pieces of baked and fried chicken. The chicken was a hit at my HOA event.

The fried chicken was perfect. The bake chicken had so many spices, it was just so good. Everyone wanted to know where I got it. I told them, Giants in Lorton off Ox road. The other Giants that I tried were not good or did not presented their packages nicely.

The caterer manager told me that she made the chicken herself. Great job and I really appreciate your effort.

I went to the Giant on Centerville Road Lancaster. Every year i order a large chocolate chip cookie cake for my son’s birthday and it has always been amazing. But this time was a different story. The cake was so hard and I believe it was the 1st time the person ever decorated a cake! I was so embarrassed to serve the cake. The cake decorator then put the cookie cake in a huge sheet cake box and the cake was sliding all over the place.